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“Hotel Indigo Waco exceeded my expectations”

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Hotel Indigo Waco - Baylor
Ranked #2 of 30 Hotels in Waco
Certificate of Excellence
Chicago, Illinois, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hotel Indigo Waco exceeded my expectations”
Reviewed November 3, 2013

I spent 3 nights at Hotel Indigo Waco, TX near Baylor Univ. where the staff, accommodations, & hospitality exceeded my expectations. I was attending a conference at Baylor & General Manager Daryl Barnes & his staff shuttled several of us back & forth to campus in the early morning and late evening with their own personal vehicles. I found my room to be immaculately clean, quiet, comfortable, & outfitted with great amenities. Breakfast in the hotel cafe was great. The General Manager & staff members were proactive in making sure I was comfortable. I highly recommend Hotel Indigo Waco for all persons visiting Baylor Univ. & Waco, TX. My thanks to Daryl Barnes and all his staff for a great visit.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert20110111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, November 9, 2013
Don't tell the staff but they think we're a "5" star hotel! The entire team has worked very hard to be recognized as the #1 hotel within the Hotel Indigo Brand in regards to Guest Experience.
We all try to live by the words of Simon Cooper from the Ritz Carlton group "The answer is YES now what's your question?) If we can do it we will!
Your kind words have inspired us to continue to do our best and we look forward to servicing you all again.

Sincerely,

Daryl Barnes
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Monterey, California
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 3, 2013

We loved loved loved this hotel! I wish I could remember the young lady's name but she was very friendly and helpful! The room was 5 star! The pool was 5 star...but sadly the hot tub was not working. Very convenient location to Baylor campus. Would stay here again!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank juliej2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, November 9, 2013
We loved having you here! We're very fortunate to have 3 wonderful young ladies working of front desk, Whitney, Crystal and Damaris all make every effort to exceed expectations!
The Ownership has spared no expense when designing and choosing amenities for our guest rooms and rest assure our hot tub service company knows not to disappoint you on your next visit...

Kindest regards

Daryl Barnes
General Manager
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Foreman, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 31, 2013

We were met by a super nice clerk by the name of Whitney, who took care of all our needs, even to getting me coffee and seeing our luggage was taken to our room. The beds were super but
I loved the walk in shower. Haven't seen one like that. We felt like we were family. Would recommend this place to anyone.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bettye M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, November 3, 2013
Thank you for your kind words! Even though we're a small boutique hotel, Whitney and the entire Hotel Indigo family will strive to give you "5 Star" service whenever you visit, at a much more reasonable price.
The Ownership has invested generously in making the accommodations as stylish and comfortable as possible. Amenities such as AVEDA spa products, Kuerig Coffee, rich hardwood floors, over sized glass panel showers, professionally clean linens for your pillow-top mattresses and much more.
We look forward to seeing you again son!

Kindest regards,

DAryl Barnes
Genreral Manager
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Katy, Texas
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 30, 2013

This is a lovely hotel, but the customer service by some of the employees is definitely lacking, especially Whitney at the front desk. Her standard reply is, "I apologize, but..." and then tells you that there are no more rooms to move into if you're dissatisfied with your room because there's an overwhelming scent in it. Then when you explain that surely there are rooms that people haven't checked into yet since it's still early in the day, she makes up another excuse. Then when you go the front desk, luckily she's gone, and an actually helpful person like Ankit moves you to another room. Or she apologizes that she can't give you a late check-out, but then if your husband asks, she can. Hmmm.

Also, the restaurant has less than stellar customer service. One morning, my husband asked several servers, and even the manager, for a cup of coffee, and could never get coffee or anyone to take his order. He's normally a patient man, but he finally left and went somewhere else for breakfast. However, the last time we were there for breakfast, we had a very good server taking care of us. Unfortunately, there was a long black hair cooked into my over-easy egg. I will not eat there again.

Then there was the maintenance man who knocked on my door when I was taking a nap and had the Do Not Disturb sign out. When I told him I was taking a nap, he actually said since I was now up, could he go ahead and change the door lock battery. Seriously. I couldn't make this stuff up, but I wish I had. We would prefer much more enjoyable stays in Waco.

  • Stayed October 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank collegemom13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, October 31, 2013
Thank you for sharing your observations with us. Needless to say I was very concerned with your experience and somewhat speechless as for almost two years of being open this has not happen before. The entire team has been exceeding expectations as shown by the many other postings and reviews but rest assure your concerns will be addressed and be sure to ask for me personally when visiting Waco again.

Kindest regards,

Daryl Barnes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gutersloh, Germany
Level 4 Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 28, 2013

Very Good here! the staff is great and the rooms are very nice. Did have some questions, where to go what to see in Waco and several guys made proposals. Thanks Whitney.
The rooms are very clean and do look very new and bright. They have a laminate floor, which is great to me. No ancient dirt in the carpet because there is none. The floor doesn't squeak at all when you walk on it. Silent rooms too, not much Sound from neighbour rooms or outside.
The showers are that big you can even turn around wtihout hitting something.
The coffee maker in the room is a real Kaffeemaschine, you'll get a strong coffee in the morning.
Breakfast is extra and starts at about ten Dollars. The great thing is: It'll be served to you, no buffet no line up! i did like it

Room Tip: Choose a room with view to the parking lot. On the other you have a railway - which is not loud and...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wolluntier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, October 31, 2013
Thank you for making us your hotel of choice when traveling to Waco and Baylor University.
People love the hardwood floors, no pet dander or soiled carpets here.
Other amenities include AVEDA Spa products, KEURIG coffee makers, 42 inch hi-definition TVs and much more. Other more cookie cutter properties may offer breakfast that is frozen and or micro-waved, not here where meals are made fresh daily and produce supplied from local markets.
Whitney and the entire team look forward to making your next stay even more enjoyable!

Sincerely,

Daryl Barnes
General Manager
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1 review
Reviewed October 27, 2013

Hotel Indigo exceeded our expectations of quality and cleanliness! They have a welcoming staff that immediately made us feel right at home. Cy and his team run a first class hotel. I can't wait to come back! Stop by the restaurant. Their food and drinks are awesome!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lizz0122-30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, October 28, 2013
Thank you for expressing your wonderful comments to all of our TripAdvisor readers!
Mr. Cy Long could have helped write the book on Guest service! Cy has the ability to make everyone feel like a honored guest in our home. Chef Randy and his team as well as Andrew our Bar Manager will also do whatever it takes to make your experience a memorable one!
The Hotel Indigo here in Waco offers a wonderful environment to relax and unwind while meeting new friends and converse with Family or business associates as well.

Cheers!

Daryl Barnes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
greenville,tx
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 25, 2013

This is one of the newest, if not the newest hotel/motel in Waco. The rooms were very nice with ample space and very courteous front desk and restaurant staff. It is very upscale compared to many others in the area.
Two points of information: there is no complementary breakfast,and based on certain Baylor football home games, up to a 40% to 50% increase in room rates.This is not unusual for other motels in the area, so traveler be aware. They all take advantage of the college activity to make up for average room bookings the rest of the year,which makes them more profit. There was also a parking problem with a full house of quests.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robert m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daryl B, General Manager at Hotel Indigo Waco - Baylor, responded to this review, October 27, 2013
Thank you for your kind words regarding our beautiful, new boutique Hotel Indigo.
The entire team has been going above and beyond to earn top ranking among the almost 50 Hotel Indigo's throughout the Country! A contemporary, vibrant and inspired design infused with local accents and flavors swaits you. If unbelievably clean, comfortable and exceptional service are what your're looking for we are your place!
Rates are competitive with the other more dated hotel choices in town, in essence you get what you. pay for. Remember Baylor University does tend to sell out the town so book early to get the best rate.
Being a boutique hotel, the brand has chosen to offer a delicious home made menu prepared with ingredients grown by local distributers. (Nothing frozen or micro-waved here)

Look forward to seeing you again soon!

Daryl Barnes
General Manager
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Additional Information about Hotel Indigo Waco - Baylor

Property: Hotel Indigo Waco - Baylor
Address: 211 Clay Ave, Waco, TX 76706-1039
Phone Number:
Location: United States > Texas > Waco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 30 Hotels in Waco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Waco - Baylor 3.5*
Number of rooms: 111
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