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“Great New Hotel” 5 of 5 bubbles
Review of Hotel Indigo Waco - Baylor

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Hotel Indigo Waco - Baylor
Ranked #2 of 30 Hotels in Waco
Certificate of Excellence
Phoenix
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great New Hotel”
5 of 5 bubbles Reviewed June 13, 2012

This is a brand new hotel in Waco. I stayed there one night in June 2012. I utilized the free shuttle to/from the airport with no issues. The driver mentioned the hotel was new and they were still working out some bugs, but I didn't see that at all! Everyone was very professional and the place was super clean. The bar/restaurant was beautifully decorated and while I didn't eat or drink down there, it was full and the patrons seemed to be enjoying it. The rooms were nice and clean and modern and the AC worked great. The bathroom and shower were also very nice. I will return if I ever go to Waco again and next time I will def. try the restaurant!
I didn't check out the pool, but will do that next time.

  • Stayed June 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank glmullar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hotel Indigo Waco - Baylor, responded to this review, June 29, 2012
Your stay with us is much appreciated. We hope you return to Waco, and we are able to prove a consistant experience for you. The Brazos Bar & Bistro (restaurant/bar) staff looks forward to mixing up one of our signature cocktails for you.

Thank you,

Cy Long
Hotel Indigo Waco-Baylor
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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629 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Rancho Cucamonga, California
1 review
5 of 5 bubbles Reviewed June 12, 2012

Loved everything about this hotel, I visit waco quite frequently and usually stay at the Hilton. I decided to try the Indigo after it opened. The rooms look spectacular, sand are very comfortable to lounge in. Haven't ever seen any sanitary issues this hotel is SPOTLESS! The Bar and Bistro is great! I've tried something new everytime and have not been dissapointed yet, not to mention the full bar! The pool and gym are top of the line, they have everything you need to get a full workout plus more. The staff was very friendly and helpful, have not had a single problem since I have started staying here. Needless to say I will not be staying at the Hilton again!

  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hotel Indigo Waco - Baylor, responded to this review, June 29, 2012
We are fortunate you chose to give us a chance with your initial stay. You have our commitment of continuing to earn your valued business while you're in Waco. If at anytime you have suggestions for us to improve the hotel, we will always welcome them. We want to be your home away from home.

Thank you,

Cy Long
Hotel Indigo Waco-Baylor
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed June 10, 2012

The pool was freezing. We chose the hotel based on the fabulous photos of the pool. They clearly put a lot of money into it. So, why isn't it heated!!!! My kids and I went down there and five minutes later my son was asking to go back to the room. A fight ensued because my daughter was determined to swim no matter how cold it was. It was awful. What a foolish mistake to spend that much money on a lovely new hotel and pool area and not get a heater for the pool. The reason we don't go to the Hilton is because their pool isn't heated either. So we've been looking for a high end hotel in Waco (I have family there and visit often) with a heated pool. It's not Hotel Indigo!!!! If you are choosing between The Hilton and Hotel Indigo, choose the Hitlon: they both have freezing pools but at least the Hilton has room service.

  • Stayed June 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank HoustonMomofTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hotel Indigo Waco - Baylor, responded to this review, June 29, 2012
We truely apologize that you had a poor experience at our hotel. As with the other hotels in the area, a heated pool was most likely over looked due to the natural Central Texas heat. Our pool was disigned to be shaded so guest could choose to be out of the sun. However, we are always working to improve the experience at Hotel Indigo Waco-Baylor and will heavily consider your thoughts as we make those future improvements.

We hope you will give Hotel Indigo Waco-Baylor a second chance.

Cy Long
Hotel Indigo Waco-Baylor
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed June 5, 2012

Beautiful cool new hotel convenient to the zoo, Dr Pepper museum, Baylor campus and restaurants. Room is very modern and clean and comfie. Didn't try the food. The website makes it seem like the pool is big and cool and indoor outdoor. It is really a small micro pool under a covered porch. It looked clean and. Ice though... Just not worth changing into suits and my 12 year old was disappointed.

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jrt55857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Indigo_Waco, General Manager at Hotel Indigo Waco - Baylor, responded to this review, June 6, 2012
Thank you very much for your reponce. I am sorry that the pool was too cold to swim in, but i am glad you enjoyed your stay.

Sincerely,
Eric
G.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killeen, Texas
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed June 5, 2012

The food is excellent and the presentation is like any top notch hotel.
They have some top shelf spirits (Literally). They need a ladder to reach the 30 year old scotch.
I don't know champagne but one table had a bottle of Cristal with dinner.
Rooms are very spacious with a fabulous mattress (but soft pillows but they are getting firm ones.
The only Indigo built from the ground up and much nicer than the remodel I stayed at in San Antonio River Walk. It was a nice property but did not have the chef.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rsegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Indigo_Waco, General Manager at Hotel Indigo Waco - Baylor, responded to this review, June 6, 2012
I am very glad that you enjoyed your stay, and that you were impressed by Brazo's. We hope that you return when you come back to visit Waco.

Sincerely,
Eric
G.M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
274 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed June 3, 2012

Waco local of 30+ years, extensive traveler and big city upbringing, had breakfast at Hotel Indigo 2 weeks ago . . . as was excited to try out a new place that I'd heard about from a friend. Arrived 6:50 a.m. on a weekday. Fellow at the desk told me the restaurant opened at 7, which I found odd, and also was a bit put off that he seemed bothered by my arrival and didn't ask if I wanted coffee. I asked if it was okay to take a seat at a table (which are placed beginning about 40 feet from the front desk in a very nice, open, modern, tastefully under-decorated, lobby, that apparently is also used for end of the day / evening cocktails and bar -- which seemed like a great place to try out). Took at seat at a table, and there is no one (customers or staff) anywhere around, place could have been vacant but for the fellow at the front desk). 20 minutes later a woman dressed in chef garb brings me a menu, which I notice indicates breakfast is served beginning at 6:30 a.m. I order. Fantastic omelet, good bacon, and excellent coffee. A few pieces of fruit on the plate too, nice touch. Waitress shows up at around 7:20, perhaps she overslept as I saw her walk in 5 minutes before she approached me and asked me if I wanted water. No offer to refill my coffee, but she did so on my request. As I was eating I noticed all kinds of glasses and napkins at little tables by the front window that someone forgot to clean up, likely from the night before. I was surprised that, for a newly opened place, no one came over to welcome me, or thank me for trying out the place, or tell me about all the "neat" stuff they were going to have going on. Missed opportunity, someone in management isn't paying attention to details. Not writing a review to complain, as much as to hopefully encourage management to get on the ball and work out the kinks that are going to take away from this place reaching the level it ought to reach as Waco's go to place for upscale travel, feel, and food. It presents like an upscale big city hotel. But, the presentation, other than the food, which was excellent, was very small town.

  • Stayed May 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank CharlieinTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Indigo_Waco, General Manager at Hotel Indigo Waco - Baylor, responded to this review, June 6, 2012
Dear Guest,

I would like to apologize for the service that you encountered during your visit. Our wait staff should have been prompt and on schedule to serve you as you have implied. My management staff all read our trip advisors reports and I have brought your comments to the attention to all of them. We respect your comments and will use them to correct the issues that you encountered.

Sincerely,
Eric
G.M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed May 31, 2012

When I was searching for a place to stay for a couple of nights in Waco, I was very pleased to see that there was now a Hotel Indigo close to the area of town where I wanted to stay. Since I had visited the Hotel Indigo Alamo Plaza in San Antonio a few times, I knew that the amenities would be first class. The differences between a unique renovated property such as the aforementioned Alamo Plaza location and a brand new construction as in Waco are very noticeable. The Waco location still has the "new car smell" and is kept up quite nicely. The staff is very friendly and accommodating, as has been my prior experience with Hotel Indigo personnel.

The room I was assigned was fairly spacious and easy to move about in, and the bed and furnishings were comfortable and functional.

As far as drawbacks, the parking lot design is a bit awkward to navigate, and I can see that a full house for a Baylor home football game might cause an overflow into the surrounding neighborhood streets. The TV reception was rather fuzzy and the HD channels were limited. The bathroom lighting is a bit dim, too. These might be some "new house" bugs that will be worked out over time, so probably not too much concern there.

All in all, it was a nice surprise to find such a modern, well-run hotel in Waco and I look forward to returning there whenever my travel requires a trip to the area.

  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HornJock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Indigo_Waco, General Manager at Hotel Indigo Waco - Baylor, responded to this review, June 6, 2012
Thank you very much for your comments. We are in the process of reconstruction of our parking lot to allow more cars in the front. We are glad that you enjoyed your stay, and we look forward to your return.

Sincerely,
Eric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Waco - Baylor

Property: Hotel Indigo Waco - Baylor
Address: 211 Clay Ave, Waco, TX 76706-1039
Phone Number:
Location: United States > Texas > Waco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 30 Hotels in Waco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Waco - Baylor 3.5*
Number of rooms: 111
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