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“Amazing”

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Hampton Inn & Suites Waco South
Ranked #4 of 30 Hotels in Waco
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 21, 2013

From top to bottom this hotel was fantastic. The rooms were amazing and easy to adjust the temperature in, clean, and taken care of everyday. Everything looked perfect. The cable worked, the breakfast was really good and the people running the hotel were always very helpful and friendly.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hampton
Thank Dane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonWacoSouth, Manager at Hampton Inn & Suites Waco South, responded to this reviewResponded December 3, 2013

Thank you for choosing to stay at the Hampton Inn & Suites Waco South! We are excited to hear that you had a successful stay with us and we look forward to seeing you on your next trip to Waco!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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603 - 609 of 846 reviews

Reviewed November 18, 2013

I'm having a hard time explaining why I was not that impressed with this property.
The front desk staff were great - always friendly and fast.
The facilities were good - clean and well maintained, with a few exceptions I will note below.
The location is OK. It's kind of by itself, off behind a nice shopping area. It is a little too far to walk, though, if you may buy more than one or two items. The real benefit of this location is that it was very quiet with absolutely no road noise.
I guess part of my disappointment is because I booked too late to get the $100 rate for the wedding I was attending.
Now the bad: The worst thing was the TV reception. On several stations, it would randomly lose signal. This was annoying, especially during a football game I tried to watch.
I always try to keep the door from slamming, so I don't bother those who may be sleeping. But in this case, the sound of a slamming door may have been better than the haunted house creak of the door. (Hotel mgmt. - If you're reading this review, I forgot to include that one on my comment card. Please oil the hinges on room 420.)
The heater was broken on the indoor pool, but the hot tub was hot, so it wasn't a total bust. One of the waffle makers was not hot enough, resulting in a floppy waffle. The other was fine, but the batter had kind of a funny taste both days. Not bad, just not as good as normal.
I guess in the end, it just wasn't quite up to Hampton Inn standards, but it was close.

  • Stayed: November 2013, traveled with family
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Thank tros2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonWacoSouth, Manager at Hampton Inn & Suites Waco South, responded to this reviewResponded December 3, 2013

We apologize that you did not receive the outstanding experience we hope for every guest to have when staying at the Hampton Inn & Suites Waco South. We have already attended to the issues that you experienced during your stay so that the following guests do not have the same problems. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

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Reviewed November 18, 2013

The hotel was very nice and clean. The staff was very helpful. I was very please with the breakfast and the on the go breakfast for my early morning. My room was clean and nice as well. I would stay here again. Also, this was close to everything needed (Baylor, food and shopping.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hampton
Thank Shari E G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonWacoSouth, Front Office Manager at Hampton Inn & Suites Waco South, responded to this reviewResponded November 20, 2013

Thank you for your compliments from your stay at the Hampton Inn & Suites Waco South. We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again on your next trip to Waco!

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Reviewed November 16, 2013

This is my second stay at the Hampton Inn Waco South and I will be back. I was in my room, nice clean comfortable room less than ten minutes of arrival. The young lady at the front desk was very efficient and courteous. I will return.

  • Stayed: November 2013, traveled on business
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Thank SafetyProfessional
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonWacoSouth, Front Office Manager at Hampton Inn & Suites Waco South, responded to this reviewResponded November 17, 2013

Thank you for your great feedback of the Hampton Inn and Suites Waco South! We love hearing about your positive stay with us. We love having you here. We all look forward to your next trip to Waco. Hope to see you soon!

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Reviewed November 15, 2013

I've stayed in a number of Hampton Inn's around the country and was a bit disappointed by this one due to cleanliness, service, and consistency.

The room itself was great. Had a studio suite with good space. The problems were:

* the housekeeping was inconsistent; sometimes clean and sometimes not so clean.
* the shower water pressure was poor. It takes 5+ minutes to get hot water and the water pressure was very low. Took a long time to get the suds out of my hair.
* The tub shower curtain was spotty with stains when I arrived a week ago, and it still spotty with stains and mildew today, a week later.
* Sometimes they cleaned and replaced the ice bucket and sometimes not.
* Sometimes they cleaned the toilet and sometimes not.
* Usually they vacuumed but not always
* Not sure why, but the other Hampton Inns I have stayed in has two types of pillows - a feather down pillow and the current version. This hotel only has the latter. Ok, but not as good as the others.

And, although I am here a week and had frequent interaction with the staff, no one remembered my name . Maybe that is what differentiates a supposed 3 star from a 2 star?

Anyway, I love the Hampton Inn model, but this one needs to improve.

Best!

  • Stayed: November 2013, traveled on business
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Thank Judy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonWacoSouth, Front Office Manager at Hampton Inn & Suites Waco South, responded to this reviewResponded November 17, 2013

I really appreciate you taking the time to share your disappointment with your recent stay. I want to personally apologize that our housekeeping staff failed at maintaining the cleanliness of your room.

A clean room that has been prepared & maintained for our guests is basic for a good stay. I am sorry if this was not your experience. We value you as a guest, and I do want you to know that your concerns are our concerns! Again, thank you for making the effort to share your thoughts with us. Please stay with us again soon so that we can demonstrate our commitment to your comfort.

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Reviewed November 15, 2013

Very disappointed in the spa and pool area. Hair lined the tiles inside the spa. Hair and bugs were floating on top of the water as well. It took them three days to clean. Dead cockroach and broken glass in the parking lot was also undetected by the cleaning staff. Staff was however friendly to us.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton
Thank Brett L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonWacoSouth, Front Office Manager at Hampton Inn & Suites Waco South, responded to this reviewResponded November 17, 2013

I want to personally apologize that the spa did not meet your expectations. We want our guests to have the best stay possible where every area of the hotel is clean and all services are on-time and of the highest quality. You can be confident that we will follow-up with your concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

We recently visited our niece at Baylor and stayed here two nights. First of all, it is not in Waco as advertised, but instead is in Woodway. Our room was dark as the room lighting was extremely poor. The fitted sheet was too small for the mattress, so we essentially ended up sleeping on the bare mattress because it kept popping off the corners of the mattress. The staff was pleasant, but they could not overcome the poor room. The sheets smelled like Chlorox and there was a definite mildew smell throughout the hotel. We have stayed in many Hampton Inns, and this one was by far the worst. We will never stay here again!

Stayed: November 2013, traveled as a couple
Thank Tommy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonWacoSouth, Front Office Manager at Hampton Inn & Suites Waco South, responded to this reviewResponded November 15, 2013

We sincerely apologize that you did not have a good experience at the Hampton Inn & Suites Waco South. We have corrected the issues that you experienced at our hotel and we hope that you will consider staying at our property on your next visit to Waco. Once again, we are sorry for the incovenience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Waco South

Address: 2501 Marketplace Dr, Waco, TX 76711-2402
Phone Number:
Location: United States > Texas > Waco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Waco
#1 Green Hotel in Waco
#2 Business Hotel in Waco
#2 Romantic Hotel in Waco
Price Range: $112 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Waco South 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Our Waco hotel provides easy access to the Cameron Park Zoo, the Old Suspension Bridge over the Brazos River and Lake Waco. Baylor University and numerous Waco companies are just a short drive away.Make yourself at home in one of our 123 guest rooms and suites featuring king-sized or queen-sized beds, free internet, and complimentary breakfast. ... more   less 
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Also Known As:
Hampton Inn And Suites Waco South
Hampton Inn & Suites Waco South Hotel Waco
Hampton Inn Waco
Waco Hampton Inn

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