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“Size of rooms”

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Hampton Inn Van Horn
Ranked #2 of 14 Hotels in Van Horn
1 review
“Size of rooms”
3 of 5 bubbles Reviewed March 31, 2014

Furniture too large for room. Beds & vanity too high. All hotels/motels should have shower stalls instead of tubs for safety. HOWEVER...Everything exceedingly clean and well maintained. Would we stay here again? Doubtful.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank armidabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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565 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Earth
Level Contributor
228 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 bubbles Reviewed March 28, 2014

We were very happy to arrive at this Hampton Inn after a long drive. Located on the western end of town, this is pretty much the first hotel you see when arriving in the sleepy hamlet of Van Horn, Texas. Be sure to take the first Van Horn exit or you will drive right by.

Though we weren't happy that the hotel only offers queen beds -- your choice of a single queen or a double queen -- the beds were very comfortable. On arrival, we were met with an indifferent front desk person who checked us in without comment -- or offering us the very delicious chocolate chip cookies the Hampton is known for. As we walked past the dark dining area, I noticed the cookie container ... and a number of people sitting in the dining room in the dark. Very odd. Why wouldn't the front desk person put on the light in the room if she knew people were hanging out looking for a place to lounge?

Our room was small but clean though the bathroom was surprisingly large. Small gym with nice exercise equipment and a laundry.

Breakfast was very nice -- fresh fruit, scrambled eggs, bacon, toast, English muffins, cereal, juices. Everything one would expect from a Hampton.

Would definitely stay here again. In fact, it is one of the better choices in hotels between Phoenix and San Antonio.

And, the property accepts pets welcoming them with dog bones and scooper bags. All in all a very nice property given the indifference of the staff.

Room Tip: All rooms good as both sides of hotel face away from highway.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boudecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SAN TAN VALLEY
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 23, 2014

The hotel was very clean, exterior, main office and our room. Staff was very polite, friendly and anxious to help with any problem. Breakfast was very good, and a large selection. Would recommend to anyone going to Van Horn, Texas for a pleasant stay!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank DOROTHY R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, United States
1 review
5 of 5 bubbles Reviewed March 18, 2014

Hotel was excellent! But the customer services representatives needed to be more knowledgeable with offering better services. They also need to be more friendlier. My wife was born in Van Horn and she has a lot of family there and every where you go in that town they are very friendly. So we were surprised of how your customer services was

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Agustin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
1 review
3 of 5 bubbles Reviewed March 11, 2014

If you are traveling with a business card expect to be told the computer is down. Velma will not help you. She will tell you she is new and that you need to call back. She is the reason I will find a new hotel. I have been staying here for the last 5 months once a week and this is not the first time she says this. It is her habit. She is not friendly at all. Actually she is very rude.

  • Stayed March 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank LisaDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 bubbles Reviewed March 8, 2014 via mobile

Keep driving. There are better choices with larger rooms and better service. Hampton doesn't really care about customer service any more. Marriotts and Holiday Inn are better choices. Too bad there are not more Marriott hotels along I-10.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica B, General Manager at Hampton Inn Van Horn, responded to this review, August 26, 2014
We apologize that you felt our level of customer service was not up to your standards, as that is our highest priority. We will be adding additional training to our staff to ensure that future guests have a better experience. Thank you for your comments, they let us know where we need to improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geyserville, California
Level Contributor
249 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed March 8, 2014

Was surprised as the reviews were bad. Out side and hallways and lobby are a bit ordinary if not a bit plain but our room although small was very nice and cozy. Nice exercise room , laundry, pool, breakfast. Was quiet and the bedding very nice.

Room Tip: Room 104 which is ground floor, close to lobby and outside dope and exercise room but was very quiet
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiannaC20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Van Horn

Property: Hampton Inn Van Horn
Address: 1921 SW Frontage Road, Van Horn, TX 79855
Phone Number:
Location: United States > Texas > Van Horn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Van Horn
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Van Horn 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Located near local businesses and corporations, our pet-friendly hotel offers an indoor heated pool and hot tub. We also have a complimentary full hot breakfast guaranteed to fill your belly and complimentary wifi throughout the hotel to keep you connected. We have an onsite business center for all your business needs, as well as a fitness center to help work off some of that amazing breakfast. We look forward "wowing" you with our customer service and friendliness. ... more   less 
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Also Known As:
Hampton Inn Van Horn Hotel Van Horn

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