I was just coming from another Holiday Inn in which I had spent over a month for work, so I had similar expectations for this property. The other hotel was smaller, but they truly made me feel at home.
For this stay, I had requested a room with a pool view, but I was sent to a room overlooking a terrace with all the AC units. Not only I did not feel safe, but the room also had a bad smell. I requested to be changed, and there was a room on the same floor with pool view and no smell, which tells me that my request was probably not even read. Room was good size, but balcony doors are shut closed - I guess for safety, but in my case that is one of the features that attracted me to this property. I walked around and pool pictures posted on the web were probably taken with a wide lens as size of the pool was much smaller. Since I arrived TV was not working (No signal), so decided to have dinner and wait to see if the problem will be resolved by the time I returned. Nothing happened, so I called the reception and they were supposed to send an outside technician. I waited until close to 11 PM, nearly 2 hours later, and nobody showed up to get this fixed. I could not go to bed waiting for the tech, and at the end nothing was fixed.
I was planning to extend my stay, but after that first night, it was my last, I moved to another hotel. I love the Holiday Inn brand, I am a platinum member with IHG, so I have stayed in many different hotels. This one not only did not met expectations, but I found staff not very attentive or willing to solve problems.
- Official Description (provided by the hotel):
- Holiday Inn South Broadway is Tyler's largest full service hotel and is the business traveler's first choice when choosing a hotel in Tyler. Winner of a "Best of 2009" award by Texas Meetings + Events Magazine, it is easy to see why we are the meeting planners first choice as well. Families love us because kids eat and stay free in our hotel! Pets are welcome too! Check out our Holiday Inn hospitality soon! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Tyler-South Broadway Hotel Tyler
- Holiday Inn Select Tyler
- Tyler Holiday Inn