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“The Front Desk was Excellent in Tyler South” 5 of 5 stars
Review of Holiday Inn Tyler-South Broadway

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Holiday Inn Tyler-South Broadway
Ranked #2 of 38 Hotels in Tyler
Certificate of Excellence
GreenLeadersBronze level
Houston, Texas
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The Front Desk was Excellent in Tyler South”
5 of 5 stars Reviewed July 22, 2013

Laura and I believe Becky were very helpful in directions and a spectactular speedy checkin.
this is the Place to stay in Tyler.very nice and quiet rooms also,good food,and that wonderful smile Laura has.Thank YALL very much.
RNMSN53@gmail.com

Room Tip: all rooms are Excellent.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank rnmsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, July 23, 2013
Thank you so much for your comments regarding Laura and Becky, I will see that they are rewarded for their efforts to help you feel at home while you travel. Thank you also for your comments regarding our hotel. We are renovating several areas of the hotel and hope to see you again on your next visit to Tyler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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336 reviews from our community

Traveler rating
    200
    75
    37
    17
    7
See reviews for
56
22
22
181
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Any
English first
Fort Worth, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 19, 2013

One of the nicest staffs i have ever experienced. I felt like every person was really going out of their way to make my stay perfect.

The rooms were nice, clean and large.

I would highly recommend staying here.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ScottCowtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, July 21, 2013
Wow! On behalf of the management and staff, we want to thank you so much for noticing all the great changes going on at the Holiday Inn So Broadway. We have completed the room renovations except for a few minor details, but more is on the way. We will be redoing all the corridors, exterior, landscaping and a new restaurant and lounge coming in the near future. Please check back on your next visit to Tyler to see the new look.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 17, 2013 via mobile

We stayed for a week during the state Tball Championship, I was traveling with 3 kids age 10, 6, 1... Rooms were on the smaller side but still great. Pool was a big hit with my bunch and the adults traveling with us enjoyed the bar at night. Had trouble connecting my iPhone with their wifi though. Also the bath tub in our room would not drain without someone holding down the "thingy". But those were minor inconveniences. Staff was friendly. Rooms were clean and trust me I checked under the bed under sheets and all... Fridge and microwave were nice in room.

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 5fabFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, July 18, 2013
Thank you for your kind comments regarding our hotel. We appreciate the feedback from our guests as we use them as training tools to increase awareness in our staff as to what our guests are looking for in their travels. I hope the team won their tournament. Hope to see you again in your travels to Tyler
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Baton Rouge, Louisiana
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 9, 2013

Cannot say enough good things about this one. We booked it at the last minute on a weekend trip. The lobby and common areas do have that old "Holiday Innish" look, but the guest rooms have all been recently updated. It was clean, comfortable and well located. The staff was friendly and helpful. They have neat little lounge with live music too. Location was great as well.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Robbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, July 11, 2013
Thank you for your comments concerning our hotel. Our rooms did turn out quite nicely and at the end of the year we are planning to continue the second phase of our renovation which will be the restaurant and lounge. An exterior facelift and pool upgrade is in the works as well. Hope to see you again in your travels to the Tyler area.
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Carrollton, Texas
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 8, 2013

Quick getaway, Tyler was a wonderful place to visit with the family, very friendly people. I would recommend. Everyone had a great time. Plenty to do, see and eat. Centrally located, close to shopping and restaurants.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, July 11, 2013
Thank you for taking the time to write a review on our hotel. It is nice to know that our guests feel the same we do as our location is one of the best in Tyler. We are surrounded by shopping, restaurants, and a great outdoor trail for those of you who like to stay fit. Hope to see you on your next visit to Tyler.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 7, 2013

Friendly staff and overall clean. Didn't have any problems with my room. Only complication was the service and wait time at the front desk. I ended up being double charged for my room. Once this was adjusted it was a great stay both nights.

  • Stayed March 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Loveang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, May 8, 2013
Thank you so much for your comments regarding your stay at our hotel. I was happy to hear that the billing issue was resolved quickly. We appreciate our guests and hope you stay again when you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Branson West, Missouri
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 3, 2013

When we arrived there was a very large grouphecking in. The front desk personnel handled our check-in without missing a beat. It was fast and efficient and we were in our room in no time. The hotel is well maintained and spotless. The rooms are well appointed and the linens and mattresses excellent. The shower was also excellent. The internet worked perfectly and was adequate for all my online tasks. Joyce, who runs the Hospitality Room was outstanding and the hotel is lucky to have such a wonderful person working in their intrest. The cable TV has the better busness and news channels. This is a very nice hotel and I would recommend your stay when in the area.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lorenjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review, May 7, 2013
Thank you so much for recognizing our hotel and staff members. We are happy to know that our efforts are paying off and our guests are happy when they stay with us. We are undergoing a multimillion dollar renovation and are anxious to get to the completion date. I was happy to see you enjoyed the sleeping rooms that have just been renovated. Come back and see us again when you are in our area.
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Additional Information about Holiday Inn Tyler-South Broadway

Property: Holiday Inn Tyler-South Broadway
Address: 5701 S Broadway Ave, Tyler, TX 75703-4350
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Tyler
#4 Business Hotel in Tyler
#9 Romantic Hotel in Tyler
#11 Family Hotel in Tyler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Tyler-South Broadway 3*
Number of rooms: 183
Official Description (provided by the hotel):
Holiday Inn South Broadway is Tyler's largest full service hotel and is the business traveler's first choice when choosing a hotel in Tyler. Winner of a "Best of 2009" award by Texas Meetings + Events Magazine, it is easy to see why we are the meeting planners first choice as well. Families love us because kids eat and stay free in our hotel! Pets are welcome too! Check out our Holiday Inn hospitality soon! ... more   less 
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Also Known As:
Holiday Inn Tyler-South Broadway Hotel Tyler
Holiday Inn Select Tyler
Tyler Holiday Inn

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