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Traveler rating
279
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All reviews olive garden room was clean place to stay waffles staff was friendly very nice hotel hot breakfast king suite third floor tyler texas home away from home nice breakfast restaurants and shopping wonderful stay free breakfast fitness center enjoyed our stay
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Reviewed September 11, 2019

Staff was great, room was great and the price was great as well. The rooms were clean, everything worked, the internet was great, loved the pillows. Pool was clean and area around nice. There were plenty of restaurants in walking distance along with shopping

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank WilliamAhart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophiaGSM, Guest Relations Manager at Best Western Plus Southpark Inn & Suites, responded to this reviewResponded 5 weeks ago

Hello,

Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2019

My wife and I decided to go on a date and stay at a hotel for the night away from the house. I decided to make a reservation at this location and both my wife and I were pleased with the accommodations. The room was clean and fresh scented. The decor of the room created a relaxed and homely feel. Wifi worked good, My wife and I will definitely stay at this location again for date night in Tyler.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank Great1totravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophiaGSM, Guest Relations Manager at Best Western Plus Southpark Inn & Suites, responded to this reviewResponded September 8, 2019

Hello,

Thank you for sharing your views. We are happy to see you happy, and we promise to be consistent with our excellence. Keep staying with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2019

Check-in was quick and breakfast was good. Pool was busy and room was clean and roomy. I used reward points and like the fact the points do not expire. This location has been around awhile but is still looking good. Only problem was there was only one cart to load luggage and it was in use on arrival and could not find it on morning departure.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Z2088HHroberto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophiaGSM, Guest Relations Manager at Best Western Plus Southpark Inn & Suites, responded to this reviewResponded September 4, 2019

Hello,

Glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us.We apologize for the inconvenience you faced. We will surely forward you valuable feedback to our team for improvements. We hope to serve you better next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2019

Not the fanciest but definitely comfortable and clean and the staff is helpful. Full breakfast, wireless, pool, and fitness center. Close to restaurants and shopping. We have been staying there when we visit family for six years.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Dee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophiaGSM, Guest Relations Manager at Best Western Plus Southpark Inn & Suites, responded to this reviewResponded August 20, 2019

Ms. Dee,

Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2019

Once again, as in 2 years before, as we live in Tyler TX, we had a home emergency - this time with a non-working air conditioner in July in Texas(!), we needed a place to stay; so, as we did before, we stayed at Best Western on Rieck Rd. in Tyler for several nights while our A/C was being repaired. As before, room was sparkling clean, free breakfast was a plus, very quiet inside the building. Personnel were ALL exceptionally professional and helpful, friendly and pleasant - front desk, food servers, housekeeping personnel = all are great. l hope not to have another home maintenance emergency, but, if so, we will be happy to stay at Best Western again!

Date of stay: July 2019
    • Location
    • Rooms
    • Service
Thank V77MPdavidt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SophiaGSM, Guest Relations Manager at Best Western Plus Southpark Inn & Suites, responded to this reviewResponded August 7, 2019

Hello,

We are sad to know that your home ac was not working in July month in texas. However, thank you for choosing Best Western Plus Southpark Inn & Suites for your refuge.


We are thrilled to know that you choose us again after two years. Thank you for remembering us in such a circumstance. We are also pleased that as before you found the room sparkling clean, enjoyed free breakfast, peaceful room, you relished the work of our helpful and professional team.

Thank you for recognizing and praising each person's work that you liked. We are lucky to have you as our guest. We hope you come back again soon, not for the home emergency, but to take part in your life celebrations.

Our team of Best Western Plus Southpark Inn & Suites are always ready to host you in future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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