Being unfamiliar with Tyler and here on business for one night only, I read many hotel reviews and decided Candlewood was the best value for the money. How surprised was I to be welcomed by Lizz on arrival. Lizz was helping another customer, but acknowledged me politely and said she would be right with me. It is not what she said, but how she said it. After she finished helping another customer, she checked me in efficiently and warmly and seemed genuinely glad I chose with Candlewood. I have NEVER written a review in my life, but this person deserves acknowledgement and her employer deserves acknowledgement for hiring employees who excel in customer service. Lizz also explained the amenities and their locations in detail. Just wow! I travel frequently and I rarely see good customer service, especially in the hotel chain business, but here the customer service is excellent. The rooms are clean. The amenities are plentiful. And you start your stay with a positive vibe. It is also the cheapest hotel on this side of town and several neighbors quoted me higher prices for similar amenities because their "prices changed based on number of rooms available". Win-win all around for me today!
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- Also Known As:
- Candlewood Suites Tyler Hotel Tyler
- Candlewood Tyler
- Tyler Candlewood Suites