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“Nothing works in the rooms”

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Holiday Inn Express & Suites
Ranked #25 of 37 Hotels in Tyler
Reviewed December 18, 2011

None of our lamps worked, neither of our phones worked. Breakfast (albeit complimentary) was cold at 6:20 a.m. I've stayed at many Holiday Inn Express hotels and this one is old and icky. Won't stay here again.

  • Stayed: December 2011, traveled with family
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3  Thank ronnie e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 - 62 of 71 reviews

Reviewed November 30, 2011

After driving 4 hours and shopping at Canton Trade Days for another 5 hours, we arrived at the Holiday Inn Express on West Gentry Parkway in Tyler, Texas. At check-in, the front desk manager stated that I had cancelled my reservations on October 5, which I had not. I received no cancelization number via email, no correspondence at all. I am a Priority Member and stay at this hotel twice a year; therefore, the hotel has my details. The desk manager was rude and loud; there were no other rooms available in Tyler for that weekend because of the flea market. I filed a complaint and later received an email from the manager of the hotel saying I had cancelled my reservations; he was sorry that no rooms were available. He did offer me a free room in the future. Unfortunately after many wonderful girl-road trips, I have lost my trust and confidence in this hotel.

  • Stayed: November 2011, traveled with friends
    • Service
3  Thank WhoDatVan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2011

I love this hotel! It was clean, comfortable beds, and great customer service. High speed internet access, comfortable seating in my room and more ... Will stay here, again, whenever I visit Tyler, TX!

  • Stayed: November 2011, traveled on business
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Thank Tremt J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2011

Our room was nice and wonderful, had a great TV and shower. The guy at the counter was super nice and helpful. I was really wanting to swim, which the guy up front said was fine even though it was after hours, as long as we were quiet. The pool was falling apart in some places and had quite a few dead bugs in it.... The spa was the worst though it had 3 -alive- roaches in it! Nasty! Glad I got it on hotwire about 4 days early, I paid $75 after tax for this room that is normally $130! I would pay that for the room, but definitely not for the pool...

  • Stayed: September 2011, traveled as a couple
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Thank Kiyonai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afrank3247, General Manager at Holiday Inn Express & Suites, responded to this reviewResponded September 21, 2011

Thank you for choosing the Holiday Inn Express North Tyler in your recent accommodation needs. I am very pleased you enjoyed our new 42” flat screen TV’s and helpful staff! I do sincerely apologize for any inconveniences that were encountered in our outdoor pool & hot tub. Although cleaned daily, it seems these East Texas summers continually bring plenty of flying friends to visit us at night. We are currently doing some lobby updating and pool updates are coming soon. We would love for you to come back to visit, allowing us the opportunity to serve you again.

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Reviewed August 15, 2011

After reading the reviews of this hotel, and looking at the VERY well presented photos, I guess I was expecting something really fantastic. It was ... okay. The front desk was very helpful when we were discussing dining options, and the Temper-pedic bed was SOOOOO nice!

We stay at Holiday Inns a lot; as a matter of fact, we used one of our free nights to stay here while visiting family. There is noting wrong with the hotel! It is a nice, clean, typical Holiday Inn Express that is starting to show some age. I would call it about average for Holiday Inn, and above average for lower priced hotels in general.

  • Stayed: August 2011, traveled with family
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Thank MkBibble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2011

This facility is very nice and the staff was very accomodating. For us it was a perfect location, centrally located for everything we wanted to see and do. The property we stayed at was located on W Gentry, in Tyler, right off the loop.

The breakfast at the Holiday Inn Express is always the best and they have the best cinamon rolls anywhere.

  • Stayed: July 2011, traveled with family
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Thank Bobby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afrank3247, Manager at Holiday Inn Express & Suites, responded to this reviewResponded August 3, 2011

Thank you so much for your kind words and the opportunity to accommodate you. I hope we have the pleasure of serving you again soon!

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Reviewed July 28, 2011

In Tyler for business and stayed at HI. Room was clean, service was excellent.

  • Stayed: July 2011, traveled on business
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Thank davidmcurtis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afrank3247, Manager at Holiday Inn Express & Suites, responded to this reviewResponded August 3, 2011

Thank you for visiting us and departing with such kind words. We look forward to seeing you here again and the opportunity to serve you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Address: 3247 W Gentry Pkwy, Tyler, TX 75702-1312
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 37 Hotels in Tyler
Price Range: $100 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Tyler offers 67 interior corridor guest rooms.Come experience the warm and friendly atmosphere of the Holiday Inn Express in North Tyler, Texas. Flying in to Tyler Pounds Airport? Give us a call at least 24 hrs in advance and pre-book your ride. Our complimentary airport shuttle service runs from 7 AM to 10 PM and we'd be happy to pick you up. We're just minutes away from Caldwell Zoo, Tiger Refuge Park, and the beautiful Tyler Rose Gardens. We are also convenient to the University of Texas at Tyler Medical Center and Mother Frances Hospital.Our free deluxe breakfast serves hot items to get your day started. Check out our web site and take a look at the cinnamon rolls. Can't you just smell 'em? Stay on track with your fitness regime by working up a sweat in our fitness center. Feel like you are at home in one of our business suites or relax in our Jacuzzi suite. All rooms feature free high speed Internet along with a mini fridge and microwave, full size iron board and steam iron and color TV with free HBO. Our apologies, but no pets are allowed. Must be 21 years of age unless active military. Pool and hot tub closed until further notice. ... more   less 
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Also Known As:
Holiday Inn Express And Suites
Holiday Inn Express Hotel Tyler
Holiday Inn Tyler
Tyler Holiday Inn

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