Reasonably clean, but everything else was a downer. Humans are ill-arranged to use the bathroom sink, since we seem to want to stand in front of the sink to use it. This hotel had a cabinet that pushed out into the remaining space, requiring me to stand to the side of the sink to use it.
The staff are always too busy talking on the phone -- or to each other -- to engage the human customers standing before them. There always seemed to be a line of people queued up for anything requiring staff involvement. The once-wonderful Courtyard breakfast buffet has been replaced by a faux-Starbucks with very limited menu, intolerably bad service, and terrible food at outrageous prices. Most surprisingly, the manager was unable to break away to speak with an unhappy customer (me). After waiting for the desk clerk to get off the telephone, I asked to speak with the manager. She was tied up, busy, or unable to see me on any of the three occasions I asked to speak with her. My wife decided that we had experienced our last Courtyard experience, based on the existence of this one as an exemplar. As a 30+ year Marriott customer, I was shocked, saddened, and disappointed in the way this location has trashed the Marriott brand and reputation.
- Official Description (provided by the hotel):
- Located off of Highway 69, the new Courtyard by Marriott Tyler will make your stay in Texas both productive and pleasant. This spectacular four-story hotel features the new state of the art lobby that enable guests with greater flexibility and choices that allows them to both, work and relax using our free Wi-Fi throughout and easy access to the latest news and weather with the help of the GoBoard. ... more less
- Reservation Options:
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