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“New and beautiful”

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Broadway Inn & Suites
Ranked #11 of 37 Hotels in Tyler
Certificate of Excellence
Reviewed December 30, 2009

I am originially from Tyler and went back to visit for the holidays. My boyfriend and I selected this hotel because of it being a new property and they were running a special price when we booked it. The staff was very polite and we were even able to use the nice indoor pool/hot tub after the closing time of 10pm (with permission of course). The room was very clean and we were notified in advance that the cleaning staff would have Christmas Day off to be able to spend with their family. I'm glad they care about their employees to allow them to do that. The bathroom amenities were name brand Pantene hair products and Vaseline body lotion. That was also nice to see, as you don't normally see name brand products except in high end hotels. The indoor pool/hot tub area was very clean and was no nice to be able to use, especially since it was in the upper 20s/lower 30s while we were staying there. We had breakfast there one morning during our stay and it was nice. They have a waffle maker in the shape of Texas (only in Texas would you see that...lol). The overall selection was the waffle, breads and bagels (with a toaster of course), a selection of 3-4 cereals. They also had yogurt, milk, several juices and the condiments as well. The dining area was very clean and had a nice atmosphere. We were very pleased with the hotel and would definitely consider staying there again.

  • Stayed: December 2009, traveled as a couple
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1  Thank bkesler84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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272 - 274 of 274 reviews

Reviewed October 6, 2009

First off, the location of the hotel is great! Close to the mall & local restaurants. It was close to the wedding that we were going to attend that Sunday afternoon. The staff was very courteous and professional. By accident, they gave us the wrong room. Once the mistake was corrected. We got to the room that I booked for, we got settled in and headed to the mall. Upon our return, the staff left a note stating that they apologized for the mistake and several goodies The breakfast was excellent- the breakfast included waffles, bacon, eggs, yogurt, cereal, etc. I'm not sure why someone suggests that "it's better off getting breakfast from somewhere else" because my family and I thought the breakfast was very good. The hotel is well worth the money because of it's staff and location. Excellent!

Stayed: October 2009, traveled with family
Thank mybabiesjz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2009

This hotel is brand new and in a good location. The good news is the room and bathroom had good lighting; there was a mini-fridge, microwave, nice flat screen TV, and a good size desk. The bathroom had a glassed (and tiled )walk in shower that was nice. Negatives: for being a brand new hotel, the king bed was horrible -- (too hard and lumpy) and the pillows were also bad. The cleaning staff knocked on our door about 8:30 am (on a Saturday morning), and we asked them to return in an hour. We left the hotel around 9:15am and returned at 2pm to get ready for a wedding. Imagine our surprise when we walked into our room and the housekeeping staff had never returned to service the room. I called the front desk and explained that our room was never serviced and we needed clean towels so that we could get ready for a wedding. After waiting 15 minutes, I walked down the hall to the cleaning cart (in hallway) and helped myself to fresh towels. As for the free breakfast, you would do better going out to one of the fast food places nearby. The selection was VERY limited.
I realize this is a brand new hotel with new employees, but they need to find competent people for the housekeeping department.

  • Stayed: September 2009, traveled as a couple
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Thank meikner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Broadway Inn & Suites

Address: 6702 S Broadway Ave, Tyler, TX 75703-4730 (Formerly Country Inn & Suites By Carlson, Tyler South)
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Tyler
#7 Family Hotel in Tyler
Price Range: $98 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Broadway Inn & Suites 3*
Number of rooms: 69
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Also Known As:
Country Inn And Suites Tyler South
Country Inn & Suites Tyler South Hotel Tyler

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