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“Outstanding Staff”

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Country Inn & Suites By Carlson, Tyler South
Ranked #11 of 38 Hotels in Tyler
Kaufman, Texas
1 review
“Outstanding Staff”
Reviewed March 11, 2013

Each of the hotel front desk staff were outstanding. The first one that helped my daughter with the reservations, did his best to get all three our of family rooms close together.. Clean rooms. A little hard to get to at first but after we found it, no problem... Several restaurants close by to select.

  • Stayed March 2013, traveled with family
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Helpful?
Thank Sonny0901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Tyler, Manager at Country Inn & Suites By Carlson, Tyler South, responded to this review, March 12, 2013
Thank you for your kind response, we certainly value your comments on our staff. We always endeavor to give great service. We look forward to seeing you at Country Inn Tyler again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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265 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 7, 2013

Great hotel for the price.

We got there for Saturday night without any reservation. Front desk staff was very nice, answered all questions, let me visit a room, etc...
My room was brand new. Very clean. Bed could have been of better quality, but for one night, it was just fine. Shower was great, with lot of pressure.

Breakfast is standard, with waffles if you like waffles like I do.

There's a pool / exercise room. I did not visit them, just saw the sign.

Location is also very nice, on Tyler main drag, with plenty of dinning options around.

I will come back!

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank worldtraveler78705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Tyler, Manager at Country Inn & Suites By Carlson, Tyler South, responded to this review, February 9, 2013
Thank you for your review of our hotel, I am glad you enjoyed your stay. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bells, TX
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 5, 2013

We had the pleasure of staying at this hotel for a funeral and I based my stay on the excellent reviews that this hotel had. They were right on mark. Hotel was clean and room was comfortable. Front Lobby staff was friendly. Hotel sits back off the main drag of Tyler but should you require anything to eat there are many options well within walking distance. We will make this our regular stay hotel as our daughter lives in Tyler and doesn't have much room at her place. Thanks Country Inn & Suites Tyler, TX. Great Hotel!!

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Tyler, Manager at Country Inn & Suites By Carlson, Tyler South, responded to this review, February 9, 2013
Thank you for your review, we are thrilled that you enjoyed your stay. Please come back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
night_owl595
1 review
Reviewed January 13, 2013

My husband and I have stayed at this hotel several times and absolutely love it. The manager and his staff are beyond excellent and always provide top of the line service. The rooms are emaculate, the breakfast is delicious, the location is perfect, and it's a steal for the price.

I read a couple of reviews on here complaining about the service and the manager himself. Well I'm here to tell you DON'T TAKE THEIR ADVICE! Some people expect to be treated like kings while acting like fools and this had to be the case. An intelligent and responsible person would not complain that staff at a HOTEL asked you to be quiet. Maybe it never occurred to you that there is an entire building full of people to think about? As someone who has worked in a hotel and has had to deal with irrational guests like this guy, I can say from first-hand experience that the staff handled that situation perfectly. That review was ridiculous. I also find the bed bug review hard to believe. Again I can say from working in a hotel that guests think EVERY bug they might come across is a "bed bug". I will believe Terminix inspectors if they confirm trace of bed bugs (which they didn't) but will not believe ONE guest who found ONE bug.

Anyway this hotel is fantastic. I just get a tad upset when I see people trashing an establishment only because they act like inconsiderate, selfish adolescents. Grow up.

To all the clear thinkers out there looking for a superb hotel - you found it!

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
Thank night_owl595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 8, 2013

the staff is top line, always helpful and friendly. Rooms are clean and nice, nice meet and greet serving snakes and a drink, very nice. A nice way to meet people staying at the hotel. Good area to stay with shopping close and good places to eat. The area is safe and no issue with in or out of the hotel.

  • Stayed January 2013, traveled on business
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Helpful?
Thank carl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lago Vista, Texas
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 28, 2012

We stayed here three days in late December to visit friends in the Tyler area. This was our second stay at this hotel and we will be back again. The staff is friendly and outgoing. The facility is clean, new, well maintained and comfortable. The breakfast is good with coffee and snacks available all day. The happy hour is fun with good food and drink. I only wish it was more than once a week. The fresh baked cookies every evening are a nice touch.
The rooms are nice with great beds, pillows and bathroom. This place has all the amenities you expect from a higher end facility at 2/3 the cost.

No complaints at all.

  • Stayed December 2012, traveled with family
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Helpful?
Thank KevinDec2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 27, 2012 via mobile

We have stayed at this hotel several times over the years found it to be a good basic hotel for the price. The breakfast is the standard continental plus sausage, round yellow disks that are supposed to be eggs, and gravy. When we found out that pillows and comforters were down, the sweet guy at the desk tried to find us enough substitutes quickly. The big problem was we found a bed bug crawling across the sheet the next day.

The nice front desk clerk assured us the last bug check was clean, but refunded that day's charge. We decided to change hotels, however. If you ever run into bedbugs at any hotel, Texas A & M University has a great site that has a photo of a bedbug and tells you "what to do next."

  • Stayed December 2012
    • Value
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Helpful?
1 Thank j1j2mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Tyler South

Property: Country Inn & Suites By Carlson, Tyler South
Address: 6702 S Broadway Ave, Tyler, TX 75703-4730
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Tyler
#7 Family Hotel in Tyler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Tyler South 3*
Number of rooms: 69
Reservation Options:
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Also Known As:
Country Inn & Suites Tyler South Hotel Tyler
Country Inn And Suites Tyler South

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