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Traveler rating
468
159
64
47
42
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All reviews covered parking front desk great hotel omelet staff was very friendly indoor pool rooms are spacious next morning breakfast buffet would definitely stay here again clean hotel enjoyed my stay hot tub business trip trail hgi adjustable
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5 - 10 of 780 reviews
Reviewed 4 weeks ago

Went for a party some friends we're having in the conference room. Everything was pretty good! The only negative thing I’d have is the bar was not prepared for how many of us showed up. They were running out of beer and liquor the first 10 times we were down there, so that was disappointing.

Date of stay: January 2020
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank micareese2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsampy, Guest Relations Manager at Hilton Garden Inn Tyler, responded to this reviewResponded 4 weeks ago

I do apologize that the bar was inadequately stocked, but I am happy that you found everything else great. We look forward to hosting you again in the future.

Sincerely,

Tracy Sampy
Guest Service Manager
Hilton Garden Inn Tyler
Tracy.Sampy@Hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Hotel staff was extremely friendly and helpful, the accommodations were clean and roomy, and everyone was very kind to our group we were with. Will definitely stay here more often in the future, as will the group we were traveling with.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Larcz95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2020

Great room. Location is outstanding - close to shopping (food and otherwise). Liked having the fridge and microwave in the room. The in room coffee maker was a plus. The made to order breakfast was of high quality!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank bbwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsampy, Guest Relations Manager at Hilton Garden Inn Tyler, responded to this reviewResponded January 14, 2020

Thank you for your lovely review of our hotel. We enjoyed hosting you and look forward to you coming back in the future.

Sincerely,

Tracy Sampy
Guest Service Manager
Hilton Garden Inn Tyler
Tracy.Sampy@Hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

This hotel was great. It was as clean, the bed was comfortable and the staff was professional and welcoming. It was conveniently located. Breakfast was good too. I will definitely be back when I am in the area again.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank meredithplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2020

We have been staying at this hotel for years, whenever we are in Tyler, TX. Great property, quiet location, nice on-site restaurant and bar for dinner and breakfast, and great staff.

The manager on duty was very helpful when we checked in, helping us select a room. The room we had chosen during our electronic checkin was not available due to maintenance work. She was very cooperative is allowing us to select another room.

The bar and dinner staff was excellent, and well as the cook and breakfast waitress. Excellent service.

I highly recommend this property.

Room tip: Select a room on the north end of the building for less street and traffic noise.
Date of stay: November 2019
    • Value
    • Sleep Quality
    • Service
Thank GilB867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsampy, Guest Relations Manager at Hilton Garden Inn Tyler, responded to this reviewResponded January 3, 2020

Thank you so much for your positive review of our property. We sincerely appreciate you taking your time to do that. We look forward to hosting you in the future.

Sincerely,

Tracy Sampy
Guest Service Manager
Hilton Garden Inn Tyler
Tracy.Sampy@Hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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