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“Hotel was nice, however the clerk at check in provided poor...”

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Econo Lodge Inn & Suites
Ranked #30 of 38 Hotels in Tyler
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107 reviews from our community

Traveler rating
    15
    24
    18
    13
    37
See reviews for
35
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Los Angeles, CA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed October 7, 2012

I wasn't looking for much - a clean, safe, inexpensive place not far from the airport to stay one night on a quick trip to town for a funeral. It didn't even meet those expectations.

Here were the problems:

Random stains on upholstery and linen alike. Wet spots on the carpet A wide selection of insects (about half alive, half dead). Bathtub that didn't drain, resulting in a tub full of dirty water after one shower. Barking dog in the hallway late at night. Dog poop in the hallway in the morning. Breakfast room full of people in bare feet spitting chewing tobacco into their coffee cups.

I did not appear to get a bacterial infection, as someone else did, but it's still early.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samnanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyncare, General Manager at Econo Lodge Inn & Suites, responded to this review, October 12, 2012
Dear Guest,

I want to personally apologize to you for your stay with us. We will take this under full consideration and make housekeeping department aware of this issue. it is my promise to you that i will take care of this issue right away.

Once again we want to apologize your stay. It would be greatly appreciated if you can give us another chance to show you our improvement and our commitment to provide 100% satisfaction to all our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bgood7654
2 reviews
4 of 5 bubbles Reviewed October 2, 2012

As a vendor at Canton we are looking to stay somewhere affordable. So this was our first choice. The rooms are large enough that we have room to work at night... We will be return customers!! The attendants are very welcoming and warm. The hotel is a pet friendly enviornment. We havent encountered any of the issues of bugs or odor in other reviews and felt safe here.

Room Tip: If you are in any way handicap... ask for a room on the first floor... no elevators
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bgood7654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyncare, General Manager at Econo Lodge Inn & Suites, responded to this review, October 3, 2012
Dear guest,

We are so glad you have enjoy your stay with us. We appreciate your feedback. As upcoming Canton Week we would loved to see you again. Yes, as you mention about having room on ground floor we will do everything we can to arrange that for you on your next trip.

Once Again, Thank you very much for your feedback. take care

Management
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Ocean Springs, Mississippi, United States
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed October 2, 2012 via mobile

Beds are small, low to the floor, and uncomfortable. Bathroom fan squeaked loudly, and the A/C fan motor also rattled very loudly and kept me awake most of the night. After leaving I discovered I had left my Tempurpedic pillow there, and living in MS, can't just drive back to get it. So I called the hotel the next day and asked if they had found the very expensive pillow I had accidently left behind, and they said yes. When I asked if they could please drop it by the UPS store just down the street from them, they started making excuses that it was not their problem and they didn't have time to take it there to be shipped back to me. It's been two and one half weeks since I checked out and still no pillow. My company does some work in this area, and we'll jot stay at his hole anymore. Will gladly pay more to be treated better, and have better room quality!!! Don't stay here, you'll regret it!!!!

Stayed September 2012
Helpful?
1 Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyncare, Manager at Econo Lodge Inn & Suites, responded to this review, October 3, 2012
Dear Guest,

We apologize for the delay on your pillow. and "We" mean i personally answer the phone and never made any excuse and gave you choice on how our customers arranged their package to shipped back to them. We still have your pillow. so whenever you want to arrange your pillow to ship back to you give us call we will ship it for you.


thank you
Management
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Travelers are raving about these Tyler hotels

Hammond, Louisiana
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 5, 2012

We had stayed there due to Hurricane Issac from..8/27 to 9/3/2012 The rooms were clean, the pillows were extra soft (actually bought one to bring home) the beds were comfortable..They have breakfast as well.. The management was extremely polite and helpful.. Will definately stay there again if the need arises.. Highly recommend.!!

Room Tip: If you pay for 3 rooms at a time..there is a 20% discount as well.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dee70403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyncare, General Manager at Econo Lodge Inn & Suites, responded to this review, September 7, 2012
Dear Guest,

Thank you so much for staying with us. I hope everything is okay with your family and home. We are so glad that you had enjoyable stay with us. please keep us in mind when you are traveling to tyler texas.

Our bestest wishes and prayers to you and your family. Thank you once again.

Management
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Carthage, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 20, 2012

I stayed here because I had to be in town for an Aunt's funeral. It was close to where my other family members were staying and we got in too late to stay with them. For this place to be recently renovated, it only appeared to be when we first walked in the door. The room was extremely hot when we walked in it. The bed was okay, but when we sat on it the headboard banged the wall, and the spread appeared new. The room had roaches, and somebody's hair in the bathroom, and all the carpet was old. There was even an old odor in the hallway. If the renovations are complete, only the rates will draw people because it is not a complete renovation that people can see. The view out our window was an ugly and run down place. The carpet in front of our room had huge bleached stains in front of it. The light came into our room from all around the door. The breakfast the next morning was only cereal, juice, and coffee that was old and strong enough to be motor oil. We were to make our own waffles, but there was nothing to make them with. The towels even looked used. Thank God I carried my own towels as well as cleaning agents to use before I use the bathrooms. I hope that they get things together before they lose major business because even through all the mess, the potential for a better place is there.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KidzMiMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyncare, General Manager at Econo Lodge Inn & Suites, responded to this review, August 30, 2012
Dear Guest,

Thank you for your feedback. Yes we still have couple project that we have not completed yet such as hallway carpet, breakfast bar - now we are providing HOT breakfast every single day. and Our plan to change carpet within next couple months. We hope to see you soon and give us another chance to provide you more comfortable stay.

Once again Thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Inn & Suites

Property: Econo Lodge Inn & Suites
Address: 2631 WNW 323 Loop, Tyler, TX 75702 (Formerly Days Inn and Suites Tyler)
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #30 of 38 Hotels in Tyler
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge Inn & Suites 2*
Number of rooms: 52
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