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“Standard Fare”

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Fairfield Inn & Suites Tyler
Ranked #3 of 38 Hotels in Tyler
Certificate of Excellence
Dallas, Texas
Level Contributor
723 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 334 helpful votes
“Standard Fare”
Reviewed June 26, 2013

By and large the staff were friendly. The pool with a maximum depth of 4' and the spa were warm but overly salted. No exercise room. The breakfast lady had to go into the lobby and through the front desk area for supplies--awkward.
Our room was quiet and very comfortable.
The hotel is near a busy corner where you cannot make a u-turn if you want to go in the opposite direction.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jbwhitehouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TylerFF, General Manager at Fairfield Inn & Suites Tyler, responded to this review, July 8, 2013
Thank you for your review of the Fairfield Inn Tyler! We appreciate the feedback you provide so that we can improve our services. I am glad we could accommodate your family with a quiet and comfortable room. We are currently drawing plans to renovate the breakfast space to make it more functional. We look forward to hosting your family again if you should find yourself back in the Tyler area!

Sincerely,
Steven Cottrell
General Manager
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415 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Level Contributor
269 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed June 14, 2013

This place like several other Fairfield inns need updates and renovations. No excercise room. A/C could not keep constant temperature-either too hot or too cold. Room needed repairs. Front desk staff was pleasant and helpful

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AIWIW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TylerFF, General Manager at Fairfield Inn & Suites Tyler, responded to this review, July 5, 2013
Thank you for your feedback - without it we are unable to improve our services! Thank you for the kind comments regarding the staff. The Tyler Fairfield Inn is committed to ensuring our guest's satisfaction. We are currently working on a renovation plan to update the property. I apologize for any inconvenience you encountered. Feel free to contact the staff or myself anytime during a stay with any problems. Thank you again for your feedback!

Steven Cottrell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
Level Contributor
790 reviews
564 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
Reviewed April 21, 2013

I stay at lots of Fairfield Inns and I have never had someone ask "May I upgrade your room". I have also never heard "Thank you for letting me upgrade your room". The arrival experience was one of the warmest/friendliest I have experienced in over a year. The lobby area is unusual as there is a small sitting area that is entirely separate from the eating area (separated by a glass wall) this gave the reception/lobby area a cozy feel. Shortly after settling into our room a handwritten welcome note from the GM was delivered to our room. This was a first as I have never received a hand written note from any hotel and I log about 200 of them a year. The room was very spacious with a microwave, refrigerator and sofa - it was a mini suite type with a dividing pony wall between the sitting and sleeping areas. We slept well with no issues. The counter in the bathroom was very low, which belies the age of the inn; however the bathroom appeared to have been recently remodeled. Breakfast was good - all Fairfield's have a hot breakfast now that advertised eggs, sausage and hot oatmeal. There was no hot oatmeal here but, to be fair, none of the other Fairfield's I have stayed at did. The sausage wasn't as good as other Fairfield's and they might want to consider getting a new provider for those. Oh - they have Texas shaped waffles that were fun!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
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Helpful?
1 Thank AGoingGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TylerFF, General Manager at Fairfield Inn & Suites Tyler, responded to this review, May 21, 2013
Thank you for the great review! Our team is committed to providing you with the best service possible! We enjoy providing complimentary upgrades to our Elite members and appreciate your loyalty to Marriott. Thank you again for the kind words.

Steven Cottrell
General Manager
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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 25, 2013 via mobile

My kids and I always stay here. They have awesome breakfast and their rooms are very nice. The staff are very courteous. I will always stay there when we come to Tyler. Also they give discounts to teachers, police, etc

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Singer0709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TylerFF, General Manager at Fairfield Inn & Suites Tyler, responded to this review, April 1, 2013
Thank you for the great feedback and kind comments regarding the staff and breakfast! We value your feedback and are happy to continue excellent service during each of your stays.

Steven Cottrell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisiana
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 25, 2013

My room was on the small side, but adequate for me. Included were a refrigerator and microwave, a working desk and chair, and an easy chair. Nice flat-screen HDTV with cable. The closet was small, but the dresser drawers under the TV were large. The bathroom faucets looked new. There was a large water-stain on the ceiling from a previous leak and the door was a bit scuffed. The complementary breakfast was standard but did include scrambled eggs and sausages. I did not use the small pool, hot-tub, or in-room wifi. There's a computer in the lobby for guests; free but with a 20-minute time limit. I made no service demands on the front desk, but my check-in was prompt. No restaurant in the hotel.

Stayed March 2013, traveled solo
Helpful?
Thank gtcochran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TylerFF, General Manager at Fairfield Inn & Suites Tyler, responded to this review, April 1, 2013
Thank you for your feedback! We value your input so we can improve our service and facility. We are looking into the items you described to ensure these can be addressed. We look forward to serving your lodging needs again!

Steven Cottrell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irving, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2013

Rooms were very clean and modern. Our room had both a microwave and refrigerator, which was very convenient. They provide a hot breakfast--waffles, scrambled eggs, sausage, cereal, muffins, fruit, etc.--very tasty--although the dining area is small and there may be waiting at certain times. Tyler's not that large, but it did seem as though the Fairfield was centrally located to attractions, shopping and restaurants. The staff was very friendly.

Room Tip: We stayed on the lower floor at the end away from the street--room was very quiet.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AggieMom97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TylerFF, General Manager at Fairfield Inn & Suites Tyler, responded to this review, April 1, 2013
Thank you for the great review! We value your feedback so we can continue to provide excellent service. We look forward to serving you again.

Steven Cottrell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 14, 2013

I can't say enough good things about this place and how they have treated us. I have had to travel to Tyler several times lately for personal reasons. They a class act and know what customer service is. Steve the manager is on top of his game.

Room Tip: It is all good. The king with the sofa bed is very nice.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank af2rmath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TylerFF, General Manager at Fairfield Inn & Suites Tyler, responded to this review, March 19, 2013
We appreciate the glowing review and the great comments about the staff! We are committed to your satisfaction and ensuring a great stay while in Tyler. We look forward to meeting your needs many times in the future.

Steven Cottrell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Tyler

Property: Fairfield Inn & Suites Tyler
Address: 1945 W Southwest Loop 323, Tyler, TX 75701-8428 (Formerly Fairfield Inn Tyler)
Phone Number:
Location: United States > Texas > Tyler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Tyler
#3 Business Hotel in Tyler
#4 Family Hotel in Tyler
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Tyler 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Our newly renovated hotel in Tyler, TX offers modern amenities and a great location near the Broadway Square Mall. The Fairfield Inn & Suites Tyler is also an easy commute to the Canton Trade Days and Lake Palestine. The hotel is located minutes from many colleges including Texas College, University of Texas at Tyler and Tyler Junior College. Also minutes from the hotel are many local businesses like Trinity Mother Frances, East Texas Medical Center, Ingersoll Rand/Trane, Brookshire Grocery and Suddenlink. Local attractions near the hotel include Caldwell Zoo, Cowan Center, Tyler Rose Garden, East Texas State Fair and Faulkner Park. ... more   less 
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Also Known As:
Fairfield Inn Tyler Hotel Tyler
Fairfield Tyler
Tyler Fairfield Inn

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