This was our fourth stay at this location and it will be our last.
We had three groups that made reservations. Two of those reservations were canceled without a phone call and we didn't find out until we were trying to check in! No apologies or compensations were offered. The groups had to stay elsewhere and pay much more than they were expecting even though we had reservations for well over a month!
There weren't enough towels in the room. When we asked for more, we were told they would be in the room within an hour, however when we returned to our room later that night, they weren't. Then, when I asked for them (after hours) I was lectured by the old man behind the desk about how I'm not supposed to ask for towels after 9pm. When I told him I had asked for them at noon, he proceeded to lecture me saying that he had given them to me and not to ask after 9pm in the future! Extremely rude since I had obviously followed the rules!
On the second night, we returned to our room smelling like something had died in there! We had no trash at that point, so it wasn't from us. We were given, in my opinion, BS answers from the old man that had lectured me the previous night about the towels. Apparently the place was full, so there was nothing he could do. It was extremely unpleasant. I don't know if the smell went away or we just got used to it.
On a previous visit, we were actually locked out of our room because we didn't provide a copy of one of the guests drivers license, even though we asked about that at checkin. There was no phone call or warning or note. We were simply locked out of our room which is extremely unpleasant to find out when returning late at night and the desk is closed!
Customer service policies needs to be taken a look at since it appears inconvenient for the current staff to assist any customers if there is an issue.
The beds are horribly uncomfortable as well. They're basically a piece of plywood with a thin mattress on them. If you sit too hard, you'll hurt your tailbone.
The walls are super thin. You can hear everyone around you walking and opening doors all through the night.
I know of at least 15-20 people that will not be staying here in the future!
- Official Description (provided by the hotel):
- WoodSpring Suites Fort Worth Trophy Club is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. - Pet-friendly Hotel ... more less
- Reservation Options:
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- Also Known As:
- Value Place Trophy Club Hotel Trophy Club