I stayed at this hotel for a September wedding that DH and I were both in. First of all, the hotel has maintained a new feel, and accomodations are nothing fancy, but clean and comfortable. I booked this hotel based on proximity to the wedding venue and the TA reviews, and was happy with that.
The pool area is indoor and stuffy, and the workout room is small. Breakfast is sub-par, but there's a grocery store and a Wal-mart within 2 blocks of the hotel, though I don't recommend walking. The hotel is on a busy street, and there are no sidewalks.
My problem is this - 2 weeks prior to check-in, I contacted the hotel at about 1pm on a Thursday afternoon (NOT during a rush time) to ensure that the room was put in my name since the bride reserved several rooms (NOT HELD, she made a CC reservation) in her name, and I wanted things to go smoothly upon checking in. The gentleman I spoke with was curt, short, and downright rude. He told me that I shouldn't worry, checkin would go smoothly. I explained that I was not worried, I am sure it would be fine, but I would prefer to make the changes on the phone now so that I didn't have to after 12 hours of traveling. He did not make my requested update, informed me that he had no time to talk to me, took my name and number and proceeded to hang the phone! I figured that maybe he was having a bad day, and waited for him to call back - which he never did. Tying up loose ends and preparing cross-country travel kept me busy, so I figured I would ask for the manager if I had trouble checking in.
Based on my previous phone experience, I was not surprised when it took over 40 minutes to check in on a Wednesday around 4pm that could have been avoided if I had been properly helped. I was surprised, however, that the gentleman on the phone, Raza Minizheri (sp??) was the head manager! I have never received such treatment from a service manager in my life. And I wasn't the only one, he hung up on another member of our party, and questioned her intensely on why a single person required a double room. It was none of his business to begin with, and she was paying for the 2 people! (the second was coming the day of the wedding). All of our reservations were messed up, and nothing went smoothly. Considering that we had several rooms, you would think that they would go out of their way to make our stay easier - that didn't happen! The hotel was not even close to capacity on the Wednesday and Thursday of our stay, so the poor service was inexcusable in my opinion.
Like I prefaced, we still had pleasant accomodations, and chose to avoid the manager at all costs. The rest of the staff was acceptable, and we still enjoyed ourselves.
I also attempted to contact the corporate office, who sent me a letter saying they were "checking into it" and have heard nothing since. HORRIBLE SERVICE.
- Official Description (provided by the hotel):
- Welcome to the Comfort Suites, a 55 all-suites hotel.The Comfort Suites hotel is conveniently located a couple of blocks from Tomball Medical and Cancer Center. The hotel is just one mile from Tomball College. Our location is convenient to Cynthia Woods Mitchell Pavilion, Bear Creek Golf World, Champions Golf Course, SplashTown Water Park in Spring, Sam Houston Horse Track, Reliant Center and Minute Maid Park. You'll enjoy shopping at the Willowbrook Mall, located just 15 minutes way. In addition, the historic downtown area features numerous antique shops and boutiques. ... more less
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- Also Known As:
- Tomball Comfort Suites