The service was horrible. By far the worst I’ve ever had. This was my last night in town for work and I was meeting two of my coworkers here for dinner and drinks. I got out of work late, and I told them to start without me. When I got there, they said their service had started great; quick greeting, quick drinks, quick food..... then nothing. Their server had said he was leaving for the night but didn’t offer to close out with them, instead he introduced them to their new server and stood in the kitchen window awkwardly staring at them.
I got there and was told they hadn’t seen their new server since she was introduced to them, and multiple servers passed by our table without saying anything to us (but making lots of eye contact). I wasn’t acknowledged in any way, even though I was new to the table and looking at the menu. I was very confused as they were not busy at all. Three employees were standing right behind our booth doing literally nothing. We could see their original server through the kitchen window eating chips, and came out into the dining area to get himself some water. Good thing one of us got something to drink, I guess.
After I had been there for about 25 minutes, their new server finally came to our table. “[original server] never came back?!” Like..... no. And neither did you. She asked me if I wanted something to drink. I told her that 20 minutes ago I did, but at this point we’re all ready to leave so could we please have the check. My coworker asked her to split the check two ways. She said she would.
She brought the check back (after having a conversation with another server) and handed it to my coworker before realizing her mistake of not splitting the check like she said she would, and tried to take it back. My coworker said “don’t bother, just put it all on this card” and handed her her card.
As my coworker was signing the check and leaving a tip (over 10%, which was honestly much more than what was deserved), our server came and put down a tray table and slammed her tray onto it, and started to bus our table, even though my other coworker had still been snacking on the chips and guacamole. She didn’t say a word to us.
All three of us are in the service industry. We understand that sometimes people have an off night and mistakes are made. But no one apologized, no manager ever got involved, and no one showed any form of ownership with the oversight regarding our table. If my servers treated a guest that way I would be embarrassed.
I can’t attest to the food or drinks since I never got any, but the drink selection looked great and the fajitas being brought to another table smelled amazing.
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