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The Woodlands
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All reviews front desk walking distance market street would stay again nice hotel fire pit rooms are clean free breakfast bed was comfortable cynthia woods happy hour hgi lobby concert shopping pavilion mall
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6 - 11 of 751 reviews
Reviewed 4 weeks ago via mobile

Very great staff of people. The operations manager even went into the kitchen to make a NC favorite of mine, grits. Great shopping within walking distance, and music lovers must check out a show at the Mitchell Pavilion!

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Mitchasc06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2020

Staff was not friendly or helpful. Room had mold and smelled of mildew. Fitness center small with broken equipment. Charged for parking, but did not tell us at check in. Breakfast is not worth extra fee.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank westerncoeducati2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2019

1) Breakfast area uneven service and food quality
2) Room bed fine -- sleeper sofa very uncomfortable for sitting or watching TV
3) Front desk staff pleasant and helpful
4) The requirement for 200 characters is wasteful of space!

Date of stay: December 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 2746rick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John-HiltonHelp, on behalf of management at Hilton Garden Inn Houston/The Woodlands, responded to this reviewResponded December 27, 2019

Dear 2746rick,

Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and while we’re so happy you received friendly service from our front desk, we are very sorry for the comfort of your bed and quality of our breakfast experience. We will address your comments with our team as we work to improve. Finally, the 200 character minimum is TripAdvisor's requirement, not Hilton's. Still, we regret the inconvenience. Your input is genuinely helpful, and we hope you will come visit us in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2019

Very bad service. Specially with the breakfast people. I don't recommend this hotel. I am for sure not going to stay there again.There was no manager there to talk to. There were several families that encounterrd the same problem.

Date of stay: November 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank mayrachairezmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2019

Nice hotel. Fast check in and check out. Decent accommodations. Clean room. Daughter forgot jewelry in bathroom and it was gone (and never returned) when we returned twenty minutes after checkout to look in the room that was already being cleaned. Staff just took pone number. We followed up later that evening and still wasn’t returned.

Date of stay: November 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Mobile545444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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