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“Customer Service makes this place stand out! Big Time”

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Hilton Garden Inn Houston/The Woodlands
Ranked #5 of 18 Hotels in The Woodlands
Certificate of Excellence
Reviewed February 4, 2014

I prefer the Hilton chain, and within first choice is now Garden Inn, mostly because of my stays at this hotel. This hotel is conveniently located to the big Woodlands Mall and a nice large big-box store strip mall. and lots of restaurants, but not "right off" the interstate, in a nice quiet wooded setting. Very convenient parking, good service all around and very clean room an appointments. I've stayed in this hotel 4 plus times in the past 3 years and this was the first time I've had any issue with the room.
First, it's not gotten cheaper. Seems the supply and demand model is not on my side these days, but it's not too crazy considering the market.
Second, my room upon check-in at midnight had AC (heat) issues. It happened to be cold in the room, even though the thermometer was set on 76F. And this was at midnight when I checked in so we're talking a full day to microwave my room but it was considerably cool inside. Called downstairs and the great gentlemen who checked me in (wish I'd gotten his name) assisted me as he could. Even came directly up to the room to help. They got it fixed the next morning though they over-corrected; must be a calibration issue with those. Got to room the next evening from work and the temp was set on 70 and it was sweltering in the room. I had to turn it down to 60 for the evening. That seemed to work. Mechanical stuff breaks, not going to fault the hotel for that, but it's how they handle the situation, and they did it perfectly and as best they could. Certainly not going to detract stars because of mechanical issue with an AC unit, but add stars due to the reaction of staff.
Not only that, another great example of customer service, is Meagan at the front desk. Always with a smiling face and get this, I was out and about in the Woodlands area for dinner and she apparently recognizes me and says "hi Joe, did we get everything fixed with your AC unit." She wasn't on the clock or even at the hotel, but still went out of her way, on her personal time, to ensure I was still taken care of. I want to get that training manual for my company, but in reality I don't think stuff like that can be taught. So I appreciate all the attention to detail by Meagan especially.
Breakfast is great here too by the way. This place seems to sell out often, so book early.
I look forward to my next visit to the Woodlands area and will be staying here.

  • Stayed: January 2014, traveled on business
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Thank miamijoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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417 - 423 of 602 reviews

Reviewed January 29, 2014

The front desk mangers made the stay very enjoyable and peasant. They were very professional, courteous and helpful. My wife and I were there for a couples weekend and the management provided excellent service for us. On top of the double Hilton Points package for Honors Members they included two breakfast coupons for us as well.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank George A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2014

Stephen and Christina made staying at the Hilton Garden Inn very pleasant. Their greeting and their attention to detail made us ready to make the trip again. The hotel was immaculate, and the staff very responsive. Great value, great teamwork!

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Deborah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2014

I love this location of this property. Close to the Woodlands mMall and many great dining choices. They have recently upgraded in facility. Lobby is nice and clean. Breakfast only option forces one to dine elsewhere for lunch an dinner. I am Not a fan of the 'adjustable' beds. Coffee provided 24hrs in lobby but only limited Keurig pucks provided in the room. We are considering changing locations in the vicinity in the future for our Visits. Staff was very friendly and seemed engaged.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank WollastonLakeLodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

Three night stay organised through work, so no input to location selection. Standard modern hotel aimed (I think) at the business traveller. Even though we arrived late, the welcome was warm and again in the morning all the staff were lovely. Breakfast buffet was comprehensive but nothing special. Microwave and hot drinks machine in room but no cutlery. However, I was given "to go" packs on request, and I guess these are included if buying food from the onsite shop. Hairdryer easily found and AC operational - which is unusal! Free WiFi, as expected. Too many towels, even for two person occupancy, and I was alone. No in-room safe which I would have liked, but in-room literature mentions a safety desposit box at reception. Gym is very small - two runners, one cross-trainer, some hand weights and no breathing on occupancy over four people.

  • Stayed: January 2014, traveled on business
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Thank gibsonsarah261171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

It was very nice to find a hotel in the Woodlands that was not over priced or poor quality. I was able to work productively and rest well. Rooms are comfortable, clean and well arranged for work. Employees were friendly and professional. I cannot see why anyone would spend more for any other area hotel.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

The staff greeted me with warmth and sincerity. It made me feel like an extension of home. I have stayed at this location before and I felt very comfortable. The environment was welcoming and nice. The lobby was very nicely decorated with a feeling a style.

  • Stayed: January 2014, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston/The Woodlands

Address: 9301 Six Pines Dr, The Woodlands, TX 77380-1489
Phone Number:
Location: United States > Texas > The Woodlands
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in The Woodlands
#2 Romantic Hotel in The Woodlands
#2 Family Hotel in The Woodlands
Price Range: $122 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston/The Woodlands 3*
Number of rooms: 117
Official Description (provided by the hotel):
The Hilton Garden Inn Houston/The Woodlands hotel is in the peaceful northern Houston suburb of The Woodlands. It is near local companies, such as Chevron Phillips Chemicals and Anadarko Petroleum, and attractions, such as the Woodlands Mall and Waterway Square. The hotel rooms and suites have an adjustable bed, free WiFi, 32-inch LCD TV, refrigerator, and microwave. There’s also a fitness center, outdoor pool, business center, meeting room, and onsite restaurant. The Great American Grill offers breakfast, dinner, and evening room service. ... more   less 
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Also Known As:
Hilton Garden Inn Houston/The Woodlands Hotel The Woodlands
Hilton The Woodlands
The Woodlands Hilton

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