We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“disappointing stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Courtyard Houston The Woodlands
Ranked #11 of 18 Hotels in The Woodlands
Certificate of Excellence
USA
Level 4 Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“disappointing stay”
Reviewed September 24, 2010

I am a frequent business traveler and often stay at Courtyards. I was very disappointed in this one. My room seemed to have a layer of grime in places that are never cleaned (the basics were clean - bed, sink, bath), but the floor was covered in such a thick layer of dirt that my sock bottoms turned black after walking on the carpet. I would not stay here again, until its updated and refurbished.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trvlgrl99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TharaldsonCorporate, Owner at Courtyard Houston The Woodlands, responded to this review, September 28, 2010
Thank you for your feedback. I apologize you had a negative experience at our hotel. I would like to assure you that we are taking major steps in improving our hotel and most importantly improving the overall experience for all our guests. We are making many significant changes during our complete renovation, which includes new carpet in all our rooms. We hope that you will decide to give Courtyard Houston The Woodlands another try and check out all the new changes next time you are in The Woodlands area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

125 reviews from our community

Traveler rating
    42
    54
    19
    7
    3
See reviews for
29
21
12
52
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Houston
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 10, 2010

My husband and I always stay at Courtyards when we travel with my high school swim team. This one was awful. The staff was not friendly, nor helpful. The hotel was old, and the rooms were so SMALL. There have been no upgrades to this hotel like you see in most other Courtyards. In fact, it is hard for me to believe this is even part of the Marriott chain. It even "smelled" old. We stayed out of the hotel as much as possible. Thankfully, the Woodlands offers so much to do and you don't have to be stuck at this nasty place.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BU82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TharaldsonCorporate, Owner at Courtyard Houston The Woodlands, responded to this review, September 28, 2010
Thank you for your feedback on our hotel. We value all guest feedback and use it to evaluate what can be done to improve every guest’s stay at our hotel. We understand your frustrations and are taking action to resolve these issues. We are currently in the middle of a complete interior and exterior renovation to update and improve our hotel. These renovations include new carpet, paint and wall paper in all rooms; a completely redesigned lobby which includes more sitting room for our guests to visit with family, friends or colleagues; and we will also be transforming our restaurant into the new Courtyard Bistro with an option for not only breakfast, but also dinner. We hope that with these improvements you will give the Courtyard Houston The Woodlands another chance next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
1 review
Reviewed January 15, 2010

I had to make a last minute reservation here. I agree with the previous user who said this hotel has not kept up with the upgrades for Courtyards. I am disappointed. I am a platinum and have over 150 Marriott nights per year. I will stay at a different Marriott next time I need to come to this area.

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank USASwimCoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Charles, LA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2009

This hotel has a great location and the beds are very nice. But they are NOT about customer service..... I will NOT stay at this location again !!!!! The staff are not very welcoming or about friendly customer service..... The problem that I had was a small problem with my reservation that was made online thru Expedia but I was like "OK, thats Ok" . But when I was told that for the price you paid for this room, we cant even offer you a free breakfast. I guess a $116.65 for the nite isnt enough $$ to be treated with any type of respect. And I even called their customer care line to let them know how very rude and i was not happy with this location, I received the same poor attitude from them. I would expected more from this hotel than I received. Customer service is NOT a priority for them at all.

  • Stayed February 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laiknic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TharaldsonCorporate, Hotel Management Company at Courtyard Houston The Woodlands, responded to this review, September 15, 2009
I would like to thank you for the feedback on our hotel and apologize for any inconvenience you have experienced. We value all feedback from our guests and utilize it to evaluate what we are doing right and what can be done to improve each stay for all our guests. We are always open to suggestions as we continuously look for ways to improve our guests’ experiences at our hotel. We desire to address any situation immediately in hopes that you will look to us again in the future when booking a room in The Woodlands area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level 5 Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 23, 2008

This hotel had a nice lobby/sitting area, friendly staff, and a great pool. It was very conveniently located near The Woodlands Mall and within easy walking distance of Luby's and Target, yet in a very quiet, tree-lined setting. The internet service was reliable wi-fi. The staff was very gracious. Breakfast buffet was excellent; very well-maintained and clean, pleasant breakfast area.

Two examples of how hotel staff took extra steps to make sure we were happy despite problems: (1) both times in-room movies were ordered, the picture went grainy a little ways into the film. The staff was courteous but did not have the ability to address the problem, so they provided free breakfast coupons. (2) the last day at the hotel our room was not cleaned. The hotel provided another room as the cleaning staff had left.

A good hotel for business trips to The Woodlands, or for proximity to the beautiful mall and downtown outdoor areas.

  • Liked — Excellent staff; convenience; pleasant atmosphere
  • Disliked — In-room movies; price
  • Stayed September 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jamish2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level 6 Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 24, 2008

I have come to expect more from Courtyards by Marriott. This property however does not seem to keep up with the newer ones. The bathroom fixture was missing, just bare bulbs for the 3 nights I stayed. Things are looking a little frayed. My room had a nice balcony but cigarette butts lying about. Room smelled faintly of smoke. Only decaf coffee no real stuff 2 of 3 days, though h I did ask. The property is OK and I would stay again if I needed to be in the area. Would have liked an outdoor pool in Texas but not a big deal.

  • Liked — In the midst of many shops and restaurants, be a good place for a shopping getaway if you’re into that sort of thing tons of shops…
  • Disliked — A bit drab, no out door pool
  • Stayed June 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nv.
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 22, 2008

I have stayed here a number of times The staff is top notch.
Great location. Rooms are clean. Nice lobby. I think you will be happy.
If you want the very best in the area try the Marriot nearby, but it will cost much more.

  • Liked — staff/location
  • Disliked — NA
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Brucer22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these The Woodlands hotels
0.6 mi away
Hilton Garden Inn Houston/The Woodlands
0.1 mi away
Residence Inn Houston The Woodlands/Lake Front Circle
0.8 mi away
The Westin at The Woodlands
The Westin at The Woodlands
#8 of 18 in The Woodlands
142 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Embassy Suites by Hilton The Woodlands at Hughes Landing
0.8 mi away
Hyatt Place Houston / The Woodlands
0.8 mi away
The Woodlands Waterway Marriott Hotel & Convention Center
Show Prices
Show Prices
Show Prices

Been to Courtyard Houston The Woodlands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Houston The Woodlands

Property: Courtyard Houston The Woodlands
Address: 1020 Lake Front Cir, The Woodlands, TX 77380-3235
Phone Number:
Location: United States > Texas > The Woodlands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in The Woodlands
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Houston The Woodlands 3*
Number of rooms: 87
Official Description (provided by the hotel):
Located just minutes north of Houston, our Courtyard by Marriott Houston The Woodlands is nestled in the heavily wooded community know as the Woodlands. We are located between Memorial Herman Hospital and the Woodlands Mall, just moments away from four of Texas' top rated golf courses. Start your morning with breakfast from The Bistro restaurant. When you need to unwind at the end of the day, take advantage of our heated indoor pool and hot tub. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Orbitz, Priceline, Booking.com, Expedia, Hotels.com, Cancelon, Travelocity, Cheap Tickets, Hotwire, getaroom.com and Agoda so you can book your Courtyard Houston The Woodlands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Houston The Woodlands Hotel The Woodlands
Courtyard The Woodlands
The Woodlands Courtyard
The Woodlands Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing