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“Bed Bugs and Dirty”

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Holiday Inn Express Hotel & Suites Texas City
Ranked #1 of 12 Hotels in Texas City
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Bed Bugs and Dirty”
1 of 5 bubbles Reviewed July 8, 2013

We stayed here on our way to Galveston to catch a cruise the next day. The room itself had a strange smell and was dusty. We slept ok but when we woke up the next morning we were covered in bites. We jumped in the shower and got out of there as fast as we could.

Do yourself a favor and pay a bit more to stay in Galveston. This place is disgusting!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cassli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, Owner at Holiday Inn Express Hotel & Suites Texas City, responded to this review, July 16, 2013
Monthly pest controls by a professional company have been in place since day one of operating this very well maintained property. Bed bugs are a serious issue and if a guest stays at a property where he or she encountered such a problem, most likely would comment the problem to management at any hotel. In this case nobody has voiced any concern, neither before nor after the date of editing this comment on Tripadvisor. We therefore seriously believe that this is a blind and silly comment by somebody who did not stay as a guest at the hotel and who is trying to damage the reputation of our property.

Our well trained associates are cleaning the rooms meticulously and for that reason we as Holiday Inn Express & Suites in Texas City are rated among the top properties in the system.

Our philosophy has always been to accept honest feedback from guests as a helpful tool to improve our services. In this case though, when a statement is as false and untrue, we can only refuse it and lament that people misuse Tripadvisor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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82 reviews from our community

Traveler rating
    44
    24
    5
    3
    6
See reviews for
34
21
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15
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Texas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

This hotel was great! It's about a 20-25 minute drive to Galveston, depending on what you want to do. It's really convenient that there is a Walmart across the highway, so if you forget anything or need snacks/drinks, etc. it's right there. The room was spacious and clean, and we couldn't hear anybody above us or down the hallway so it was nice and quiet. The breakfast is delicious; there are so many options of things to eat I can't even believe it. The pool was great as well, and it was actually salt water which I loved instead of the usual chlorine. Overall we loved our stay!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Misdameanor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, Manager at Holiday Inn Express Hotel & Suites Texas City, responded to this review, June 26, 2013
Dear Guest,

Thank you for staying with us while visiting the Galveston area. Thank you also very much for taking your time to review the Holiday Inn Express & Suites in Texas City. Your comments are a great motivation for our entire team and give us sense and satisfaction to our activities as friendly hosts. We wish you the very best and hope to see you again in a not too distant future.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 3, 2013 via mobile

We stayed here the night before our Disney Cruise out of Galveston. Check-in was efficient with friendly clerk. Room was clean and breakfast was nice. But beware of navigation directions! Our Nav took us to an empty lot on I-45 and the hotel is more North and not off I-45(although you can see I-45) I called the clerk and he directed me. When I arrived, I questioned him and he stated it happens all the time. He said that when the hotel was rebuilt, they kept the address even though the physical location moved. Why they would do that makes no sense. Anyway, we are very happy and would definitely stay here again :-)

Stayed May 2013, traveled with family
Helpful?
1 Thank Carmen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, General Manager at Holiday Inn Express Hotel & Suites Texas City, responded to this review, June 5, 2013
Thank you for your valuable comments. We are happy to know that you enjoyed your stay with us before going on the cruise ship in Galveston. Indeed, the Holiday Inn Express in Texas City is a perfect location when going on a cruise. Referring to the navigation systems information, we had problems initially when the hotel was built, but corrected it thereafter. If you look it up on google, mapquest, yahoo or iphone's map, it brings you to the right location. Some navigation systems though are still with the old information and we will take this up again to hopefully get it corrected as well. Thank you again for your comments. All the best to you!
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Cedar Park, Texas
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 21, 2013

I went down to Mardi Gras in Galveston, Texas and we stayed at this location. The night staff did everything to make our check in easy. Then I woke up to Tracy and her staff! WOW! The staff made me and my family feel like we were a part of their family.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Albert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, General Manager at Holiday Inn Express Hotel & Suites Texas City, responded to this review, March 22, 2013
Thank you dear Albert for taking the time to write such a fine comment about your stay at the Holiday Inn Express & Suites in Texas City. Indeed, in a way we are all family and happy people make other people happy too! Thank you for staying with us! All the best to you!
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Rockdale, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 12, 2013

I paid for two double rooms. I took five people on a brief vacation to Galveston. We show up and they have NO DOUBLE ROOMS! They didn't have them when we booked but they sold them anyway. They "upgraded" us to single rooms. This really irritated me but I was going to let it go until the morning when I could speak to the manager. This is clearly bait and switch because I have reservations for doubles not singles. We go eat after a long drive to get here and when we get back we are making up these crappy beds for the teenagers to sleep on when we realize there are no blankets with the bedding. My wife calls down for blankets and is told they don't have any. The guy tells her he can't give her what they don't have. So I've made reservations, paid, and they have accepted both the reservation and the money but it's my problem that they don't have what they sold us? It was clear from our interaction with staff that they were irritated with us. We somehow caused this I suppose. They moved things around for the second night and we managed to get double rooms. We even had proper bed clothes for each person we brought. You would think you would get comped the night they didn't have the proper rooms. Nope. You would think that we would get free rooms for another time since they screwed this up if they couldn't credit the rooms due to third party booking. Nope. As a matter of fact, I got the distinct impression that it is their practice to accept money through travel sites until every room is book no matter if the customer wanted a double or single. They'll just "upgrade" you. DO NOT BOOK this hotel if you need more than one bed in a room unless you CALL FIRST because they will sell you something they don't have and it's your problem when you arrive. There will be no refund, no apology, and you may not even get bedding for your vinyl mattress.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jodpel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, Owner at Holiday Inn Express Hotel & Suites Texas City, responded to this review, March 13, 2013
It is very unfortunate that you were unhappy with your stay at our property. You had not booked two double rooms but two run of the house standard rooms with a third party internet provider and this will only guarantee you a room but not a specific type of room. We always try to provide our guests with a room that suits their needs. Unfortunately due to a sell out situation during spring break all our double rooms were occupied and this was the reason for us trying to satisfy you by offering two suites with a king bed. Also learning that your needs for bedding exceeded the number of 2 adults mentioned per room in your reservation we provided you with blow up mattresses at no additional cost. The following morning we gave you two double rooms at your request. We sincerely hope that you enjoyed the rest of your vacation!
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Lawton, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 22, 2013

Great Location! Hotel is conveniently located with good access to I-45. About 15 minutes to Galveston . Room was very clean and spacious. Front Desk Staff was very courteous. Check in and checkout went very smoothly. Breakfast was good. I would definitely stay there again!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, Manager at Holiday Inn Express Hotel & Suites Texas City, responded to this review, January 25, 2013
Thank you David for your positive feedback. Your comments are a strong motivation for our team to keep up and continue improving our services. It is our main goal and objective to provide excellent service to all our customers. Thank you for staying at the Holiday Inn Express & Suites in Texas City. We truly hope to see you soon again. In the meantime, all the best to you!
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Blue Springs, Missouri
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 10, 2012

About 15 minutes or so to Galveston. We stayed here before our cruise and drove to Galveston to hang out by the beach. Room was clean and spacious. Breakfast was very good. I would definitely stay there again.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel709_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, General Manager at Holiday Inn Express Hotel & Suites Texas City, responded to this review, January 25, 2013
Thank you very much for taking the time to write a review. We aim to please all our guests and are happy to see when we get feedback. Hoping to see you soon again! All the best to you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Texas City

Property: Holiday Inn Express Hotel & Suites Texas City
Address: 2440 Gulf Fwy, Texas City, TX 77591-2830
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Texas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Texas City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Texas City 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
New Hotel in Texas City, TX Welcomes You Experience a heart-warming, Texas-style welcome when you stay at the Texas City Holiday Inn Express Hotel and Suites. Our new, 100% smoke free property is located next to Interstate 45 and between the bustling cities of Houston and Galveston. Families enjoy lodging at our Texas City hotel because it is only a 15-minute drive to the Texas Gulf Coast. Our hotel's location provides easy access to nearby attractions, including the NASA Space Center Houston, National Museum of Arts & Science in Houston, Schlitterbahn Water Park in Galveston and the Gulf Greyhound Park in La Marque, TX. Nearby attractions also include the Bayou Wildlife Park, Port of Texas City and the Kemah Boardwalk. Our guests appreciate the personalized service and the premium accommodations that our hotel in Texas City provides. Besides being only a short drive from Houston and Galveston, our hotel is also near major industrial companies like BP, Duke Energy and Dow Chemical Company. Our business amenities include audio/visual equipment, free high-speed, wireless Internet access and a 24-hour business center. Our hotel in Texas City, TX is the ideal place to stay while on a vacation or on a business trip. We offer an extensive, free American breakfast buffet, which features our signature cinnamon rolls. Book your Texas City hotel room today! Hotel outdoor pool closed due to renovation until further notice. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Texas City
Holiday Inn Texas City
Texas City Holiday Inn

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