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Holiday Inn Express Hotel & Suites Texas City
Ranked #1 of 13 Hotels in Texas City
Certificate of Excellence
Reviewed March 21, 2013

I went down to Mardi Gras in Galveston, Texas and we stayed at this location. The night staff did everything to make our check in easy. Then I woke up to Tracy and her staff! WOW! The staff made me and my family feel like we were a part of their family.

  • Stayed: February 2013, traveled with family
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Thank Albert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, General Manager at Holiday Inn Express Hotel & Suites Texas City, responded to this reviewResponded March 22, 2013

Thank you dear Albert for taking the time to write such a fine comment about your stay at the Holiday Inn Express & Suites in Texas City. Indeed, in a way we are all family and happy people make other people happy too! Thank you for staying with us! All the best to you!

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58 - 64 of 85 reviews

Reviewed March 12, 2013

I paid for two double rooms. I took five people on a brief vacation to Galveston. We show up and they have NO DOUBLE ROOMS! They didn't have them when we booked but they sold them anyway. They "upgraded" us to single rooms. This really irritated me but I was going to let it go until the morning when I could speak to the manager. This is clearly bait and switch because I have reservations for doubles not singles. We go eat after a long drive to get here and when we get back we are making up these crappy beds for the teenagers to sleep on when we realize there are no blankets with the bedding. My wife calls down for blankets and is told they don't have any. The guy tells her he can't give her what they don't have. So I've made reservations, paid, and they have accepted both the reservation and the money but it's my problem that they don't have what they sold us? It was clear from our interaction with staff that they were irritated with us. We somehow caused this I suppose. They moved things around for the second night and we managed to get double rooms. We even had proper bed clothes for each person we brought. You would think you would get comped the night they didn't have the proper rooms. Nope. You would think that we would get free rooms for another time since they screwed this up if they couldn't credit the rooms due to third party booking. Nope. As a matter of fact, I got the distinct impression that it is their practice to accept money through travel sites until every room is book no matter if the customer wanted a double or single. They'll just "upgrade" you. DO NOT BOOK this hotel if you need more than one bed in a room unless you CALL FIRST because they will sell you something they don't have and it's your problem when you arrive. There will be no refund, no apology, and you may not even get bedding for your vinyl mattress.

  • Stayed: March 2013, traveled with family
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1  Thank jodpel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, Owner at Holiday Inn Express Hotel & Suites Texas City, responded to this reviewResponded March 13, 2013

It is very unfortunate that you were unhappy with your stay at our property. You had not booked two double rooms but two run of the house standard rooms with a third party internet provider and this will only guarantee you a room but not a specific type of room. We always try to provide our guests with a room that suits their needs. Unfortunately due to a sell out situation during spring break all our double rooms were occupied and this was the reason for us trying to satisfy you by offering two suites with a king bed. Also learning that your needs for bedding exceeded the number of 2 adults mentioned per room in your reservation we provided you with blow up mattresses at no additional cost. The following morning we gave you two double rooms at your request. We sincerely hope that you enjoyed the rest of your vacation!

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Reviewed January 22, 2013

Great Location! Hotel is conveniently located with good access to I-45. About 15 minutes to Galveston . Room was very clean and spacious. Front Desk Staff was very courteous. Check in and checkout went very smoothly. Breakfast was good. I would definitely stay there again!

  • Stayed: January 2013, traveled on business
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1  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, Manager at Holiday Inn Express Hotel & Suites Texas City, responded to this reviewResponded January 25, 2013

Thank you David for your positive feedback. Your comments are a strong motivation for our team to keep up and continue improving our services. It is our main goal and objective to provide excellent service to all our customers. Thank you for staying at the Holiday Inn Express & Suites in Texas City. We truly hope to see you soon again. In the meantime, all the best to you!

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Reviewed December 10, 2012

About 15 minutes or so to Galveston. We stayed here before our cruise and drove to Galveston to hang out by the beach. Room was clean and spacious. Breakfast was very good. I would definitely stay there again.

  • Stayed: December 2012, traveled with family
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Thank Rachel709_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, General Manager at Holiday Inn Express Hotel & Suites Texas City, responded to this reviewResponded January 25, 2013

Thank you very much for taking the time to write a review. We aim to please all our guests and are happy to see when we get feedback. Hoping to see you soon again! All the best to you!

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Reviewed November 26, 2012

Good location of the air conditioning in the room I had. It kept the room cool, the fan was set to run continuously, so it didn't wake you up starting and stopping. It also did not blast the bed with cold air. I don't like the wall AC/heating units, but this one was about as good as they get.

The bed was comfortable, although the sheets were not as smooth as some. The rooms have only a shower in the bathrooms, but I didn't miss the tub. The show is nice since it was very large and had a very low edge that was easy to step over, but still kept the floor relativity dry.

Good selection of channels on TV and internet worked well. Room have microwaves and bar fridges in them.

There are few restaurants in the area, walking to them is a bit of a challenge since there are few sidewalks in this location.

The hotel might get busier in the next while, since there is a Tanger outlet mall opening up a few miles down the road. There does not appear to be much shopping choice left in the Mall of the Mainland across the street.

  • Stayed: October 2012, traveled on business
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1  Thank travelabit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, Manager at Holiday Inn Express Hotel & Suites Texas City, responded to this reviewResponded January 25, 2013

Thank you for your detailed review and appreciation of our services. We hope to see you soon again at the Holiday Inn Express & Suites in Texas City. All the best to you meanwhile!

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Reviewed November 5, 2012

I stayed here for a single night recently while on a business in Texas City. The hotel is conveniently located with good access to I-45. Check-in and checkout went very smoothly and the staff person was friendly and efficient. I stayed in a single king room that was very large, nicely decorated, and quiet. The room was equipped with a microwave and small refrigerator which I really like. The hotel and furnishings looked fairly new and the room was clean. A decent continental breakfast was included that included hot and cold items. The hotel is not very close to many restaurants but there are lots of places several miles north. An outlet mall is also a few miles north if you like to shop. The hotel has a decent business center, exercise room, and indoor pool. Overall, a very nice hotel at a decent price. I will definitely consider staying here again while in the area.

  • Stayed: October 2012, traveled on business
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Thank AustinMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, General Manager at Holiday Inn Express Hotel & Suites Texas City, responded to this reviewResponded November 16, 2012

Thank you so much for staying with us and for taking the time to write a review. Comments like yours make us proud and help us to stay focused and continue to improve what we are doing. We hope to see you in a not too distant future again at the Holiday Inn Express in Texas City - meanwhile, all the best to you!

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Reviewed October 27, 2012

I stayed her for a couple of nights. The room was very clean, the free breakfast was not bad at all. The staff went above and beyond in my opinion.

They just opened an outlet mall right down the highway that looks real nice.

I would stay here again without hesitation.

  • Stayed: October 2012, traveled on business
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1  Thank drakethib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eraschle, Manager at Holiday Inn Express Hotel & Suites Texas City, responded to this reviewResponded October 31, 2012

Thank you so much for your nice comments, which absolutely motivate us all here at the Holiday Inn Express in Texas City to continue serving our guests with a smile, while we enjoy what we are doing and hope to make everybody's stay as pleasant as possible. Thank you again for taking the time to rate us!

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Additional Information about Holiday Inn Express Hotel & Suites Texas City

Address: 2440 Gulf Fwy, Texas City, TX 77591-2830
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Texas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Texas City
Price Range: $141 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Texas City 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
New Hotel in Texas City, TX Welcomes You Experience a heart-warming, Texas-style welcome when you stay at the Texas City Holiday Inn Express Hotel and Suites. Our new, 100% smoke free property is located next to Interstate 45 and between the bustling cities of Houston and Galveston. Families enjoy lodging at our Texas City hotel because it is only a 15-minute drive to the Texas Gulf Coast. Our hotel's location provides easy access to nearby attractions, including the NASA Space Center Houston, National Museum of Arts & Science in Houston, Schlitterbahn Water Park in Galveston and the Gulf Greyhound Park in La Marque, TX. Nearby attractions also include the Bayou Wildlife Park, Port of Texas City and the Kemah Boardwalk. Our guests appreciate the personalized service and the premium accommodations that our hotel in Texas City provides. Besides being only a short drive from Houston and Galveston, our hotel is also near major industrial companies like BP, Duke Energy and Dow Chemical Company. Our business amenities include audio/visual equipment, free high-speed, wireless Internet access and a 24-hour business center. Our hotel in Texas City, TX is the ideal place to stay while on a vacation or on a business trip. We offer an extensive, free American breakfast buffet, which features our signature cinnamon rolls. Book your Texas City hotel room today! Hotel outdoor pool closed due to renovation until further notice. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Texas City
Holiday Inn Texas City
Texas City Holiday Inn

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