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“Great Stay”

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Best Western Mainland Inn & Suites
Ranked #7 of 12 Hotels in Texas City
Nocona, Texas
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Stay”
Reviewed September 8, 2013

We stayed this past week what a Wonderful place to stay when heading for a cruise. Price was great, rooms were large ang very clean. Great location easy to get to and back to if you go out. Beds were very comfortable. We didn`t eat the free breakfast but we choice no to but it looked very well stocked. Coffee was great.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank GoGamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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172 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • English first
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  • Any
English first
Lafayette, Louisiana
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

First glance of the hotel it is very nice but once you enter it it has an old smell which is my only complaint. Our first night at the hotel we were moved to another room due to toilet issues. The front desk person handle this situation very professional. She apologized and moved us into a bigger non smoking room. We appreciated her professionalism and enjoyed the rest of our stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank AlwaysontheGo_6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conroe, United States
1 review
Reviewed September 3, 2013

The check-in was smooth - front desk personnel was awesome! Room was nice sized and bed was comfortable. Breakfast was hot with a nice selection. Pool was small BUT great with the waterfall! We were in town to visit with family and see the grandbabies.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clinton, United States
1 review
Reviewed August 29, 2013

We stayed here for a wedding in Galveeston. Only took 13 minutes to get from the hotel to the beach house. The check-in stay was very helpful. The rooms were nice and clean. They even brought us extra towels. The pool was nice as well. I would definitely stay here again the next time we are in the area.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Demarcus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSTexasCIty, General Manager at Best Western Mainland Inn & Suites, responded to this review, August 30, 2013
Thank you for your feedback. We do appreciate you for taking the time out to write this review. We are glad you enjoyed your stay and we hope to see you again the next time you’re in the area.

Best Regards,

Crystal Green
Best Western Plus
Texas City, Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spicewood
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 27, 2013

I have stayed at BW Plus before and had a great experience. However, this time was not a good one. It did not have enough staff members on hand to handle the amount of guests. The rooms had not been cleaned properly. We had to change rooms 3 times to find an acceptable one. Do not get a room by the ice makers. Extremely loud. Kids were running all over the halls and lobby, screaming and yelling. Staff would not stop them. They could not keep up with the breakfast buffet. Too many people. We waited for 35 mins for food. 25 mins for coffee. The kids would rush up whenever food was brought out and take ALL that was in the dish at one time. I would NEVER stay at this BW again. Plenty of other hotels next to it. We should have moved.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSTexasCIty, General Manager at Best Western Mainland Inn & Suites, responded to this review, August 30, 2013
Thank you for your feedback. I do sincerely apologize you had a negative experience here at our property. I do see you moving from a second floor room near the ice machine to a third floor room, I don't see in my system that you moved a third time. The morning in question we did have a breakfast tenant on duty and also a front desk tenant helping there is just very little we can do about that rate and quantity of food that is taken once is it put out. We have taken your comment into consideration and will use this information to implement improvements for future guests. Thank you once again for your time.

Sincerely,

Crystal Green
Best Western Plus
Texas City, Texas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Texas City hotels

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2013

This Best Western is very comfortable. We had a very nice time. We were here with our family and we are here every year. If you need a place to stay this is the one. This Best Western also has a wonderful Breakfast. All staff and personel are wonderful. Pleasant and accomadating.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Anita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSTexasCIty, General Manager at Best Western Mainland Inn & Suites, responded to this review, August 30, 2013
Thank you for taking the time to write this review. We appreciate your business and are more than happy to serve you. We hope to see you again soon!

Crystal Green
Best Western Plus
Texas City, Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
1 review
Reviewed August 9, 2013

The room itself had a nasty smell to it. Overall hotel cleanliness was good. The guy serving the breakfast bar was not at all who you would want to fix your food. And we had our truck broken into and robbed. The police officer pretty much told us not to stay in Texas City period! And of course there are no security cameras for the parking lot. Another couple staying there walked into a room with vomit on the floor. The husband spent their vacation sick!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Savannah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSTexasCIty, Front Office Manager at Best Western Mainland Inn & Suites, responded to this review, August 15, 2013
Thank you for your feedback. I would like to apologize about the negative experience you had during your stay. We do pride ourselves in having exceptional customer service and if you feel you did not receive that then we did not fulfill our duty. We have contacted the local police department to increase security in the area for future guest. I hope that you give us another opportunity to better serve you.

Best Regards,

Crystal Green
Best Western Plus
Texas City, Texas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Mainland Inn & Suites

Property: Best Western Mainland Inn & Suites
Address: 10620 Emmett F Lowry Expy, Texas City, TX 77591-2658
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Texas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Texas City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Mainland Inn & Suites 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
Welcome to BEST WESTERN Mainland Inn & Suites!A romantic stroll on Kemah Boardwalk is just what you need to get a trip started right, and it’s easy from our Texas City hotel.If you’re here for Space Center Houston, you’re in luck because it’s minutes away from our Texas City hotel. From Moody Gardens to the world famous barbeque nearby, there’s something for everyone when they stay with us. Schlitterbahn is in the neighborhood, and southern hospitality flows freely. Our friendly staff members are committed to making sure your trip is comfortable and memorable.Easy I-45 access makes commuting from our Best Western Texas City hotel simple. We’re close to Tanger® Outlet Mall, and many people come to town just to get great deals on fashion. However, an outdoor pool is also a siren’s call few guests can resist. Relaxing poolside, working in a few laps or simply getting bronzed are also great ways to kick-start your vacation.Enjoy a free breakfast and free Wi-Fi at our Texas City hotel. Start the morning with endless sizzling hot waffles, your favorite breakfast pastries, fruits and cereal or yogurt. The most important meal of the day is on us, and it ends with bottomless 100% Arabica coffee and juices.The Motorcycle Biker Rally is a favorite local event, and we’re happy to host bikers at our Texas City hotel. Close to Galveston Beach, beach bumming is an activity you can partake in year-round. Whether you want to take a surf lesson or just swim in the warm turquoise waters, it’s all possible and close to our property. Coast Guard service men and women as well as employees of Mainland Medical Center prefer our property for the location, value and service.Reserve your next stay at BEST WESTERN Mainland Inn & Suites today and enjoy a fantastic rate! ... more   less 
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Also Known As:
Texas City Best Western
Best Western Texas City

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