We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Never again.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Mainland Inn & Suites
Ranked #6 of 12 Hotels in Texas City
1 review
“Never again.”
Reviewed August 11, 2012

Room isn't clean, something really gross on the wall. There is a Soap bottle still in the shower, and a bottle by the sink that is half used. Staff is aggravating to deal with. Wouldn't ever choose this hotel again.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tscaps2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

161 reviews from our community

Traveler rating
    49
    45
    29
    26
    12
See reviews for
73
44
6
17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Houston, Texas
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 6, 2012

Front desk greeting very nice when we walked in. Our room was ready and waiting good. But it smelled like stale smoke. not good. Breakfast was a little different usually when you have Gravy and Biscuits you also have eggs and sausage not this time! I asked the lady and she gave me a strange look like uhhh? it was ok. The best thing about this place is that it is 2 minutes from the Dog Track and 10 minutes from Tiki Island.very nice clean pool and fenced in area.

Room Tip: there is a Jack in the Box within walking distance. Gringo mexican restuarant near by they close a...
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sylvykkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thextravelprincess
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 3, 2012

We stayed at this hotel prior to a cruise as it was 100.00 less than staying directly in Galveston. The hotel rooms are BASIC and ok for a one night stay. Don't expect anything fancy. It was clean and had good A/C. The breakfast was great. Served its purpose.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank thextravelprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, Texas, United States
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 22, 2012

This place is definitely a great option if you want to visit galveston for half the price. We stayed here for two nights to visit Galveston with my two girls. We got a great rate compared to staying on the island and it only took 15 minutes to get to there. The location is great to visit Galveston or Kemah and it is easy to get to. The front desk was very polite and helpful. The room and the pool were clean.

The only negative, the mosquitos were horrible, but there isn't anything the hotel can do about that.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Clint T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carthage, Missouri
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 19, 2012

Yes the hotel was clean but management was needed. Put into a handicap room for no reason. Beds were hard. Needed to change another room we held and told it was okay and then back out. Lying is not attractive! No one was courteous. I live in Texas and it was not welcoming like it should. won't stay again and we go to Galveston throughout the year.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Glenna58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennedale, Texas
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 16, 2012

So glad I went with my gut feeling and disregarded the negative reviews I read here, the rate was great at $84 a night, took us 15 minutes to get to Galveston. The staff was friendly and helpful, room was clean and our non-smoking room did not smell like smoke...The 3rd floor hallway did smell like smoke but not the room, the breakast area is small and hard to get around in but the breakfast was good we have had better breakfast at other Best Westerns but it wasn't bad it got our day started....I am so glad we stayed here instead of on Galveston Island and we will stay here again

Room Tip: We stayed in Room 302, very clean, firm beds and quiet
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Vickie Massey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katy, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2012

My family and I enjoyed staying at many Best Western for many years and never had a bad experience. We reserve our room through Hotel.com and request for a non smoking/ double bed. Today June 9th, we checked in and went to our room only to discover that it was a single / smoking room instead! We went back to the front and ask your employer Devyn there seems to be a mistake. I told your employee Devyn my kids and wife can not stay in the room for they have allergies. Instead of caring for my family health, she said that we already paid for the room and that the she cannot do anything about it. I showed her the reservation from hotel.com for a double non smoking room. She stated that Best Western does not gaurantee our reservation on non smoking or even single or double rooms, and that Hotel.com was at fault. She also said that there are no nonsmoking rooms available, and the best she could do is spray the room. This just made me upset and I reminded her my kids and wife have allergies! Rather than being polite she said there is no refund and to take it up with Hotel.com. She proceeded to ignore us and helped another customer!



We left and contacted Hotel.com. They appologized for our inconvenience and offered us a refund, and placed us at another hotel down the road. I am disappointed that my family was treated poorly and I hope you can speak to your employee about customer service. We was treated with no compassion for my family well being. I understand you may have been over booked, but she could have easily stated this during check-in. She never appologize for our inconvenience. I will be sending this to BWfeedback.com and also BestWestern corporate office. I am not the type to complain but this was no way to treat a guest.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wayne n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Texas City hotels

Hotels you might also like...
Travelers also viewed these Texas City hotels
0.2 mi away
Holiday Inn Express Hotel & Suites Texas City
0.2 mi away
Quality Inn
Quality Inn
#2 of 12 in Texas City
4.0 of 5 bubbles 278 reviews
4.9 mi away
Comfort Inn & Suites Galveston Bay Refineries
Show Prices
Show Prices
Show Prices
4.7 mi away
Candlewood Suites Texas City
Candlewood Suites Texas City
#7 of 12 in Texas City
3.5 of 5 bubbles 64 reviews
0.6 mi away
WoodSpring Suites Texas City
WoodSpring Suites Texas City
#5 of 12 in Texas City
4.0 of 5 bubbles 54 reviews
0.1 mi away
Fairfield Inn & Suites Texas City
Show Prices
Show Prices
Show Prices

Been to Best Western Mainland Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Mainland Inn & Suites

Property: Best Western Mainland Inn & Suites
Address: 10620 Emmett F Lowry Expy, Texas City, TX 77591-2658
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Texas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Texas City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Mainland Inn & Suites 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
Welcome to BEST WESTERN Mainland Inn & Suites!A romantic stroll on Kemah Boardwalk is just what you need to get a trip started right, and it’s easy from our Texas City hotel.If you’re here for Space Center Houston, you’re in luck because it’s minutes away from our Texas City hotel. From Moody Gardens to the world famous barbeque nearby, there’s something for everyone when they stay with us. Schlitterbahn is in the neighborhood, and southern hospitality flows freely. Our friendly staff members are committed to making sure your trip is comfortable and memorable.Easy I-45 access makes commuting from our Best Western Texas City hotel simple. We’re close to Tanger® Outlet Mall, and many people come to town just to get great deals on fashion. However, an outdoor pool is also a siren’s call few guests can resist. Relaxing poolside, working in a few laps or simply getting bronzed are also great ways to kick-start your vacation.Enjoy a free breakfast and free Wi-Fi at our Texas City hotel. Start the morning with endless sizzling hot waffles, your favorite breakfast pastries, fruits and cereal or yogurt. The most important meal of the day is on us, and it ends with bottomless 100% Arabica coffee and juices.The Motorcycle Biker Rally is a favorite local event, and we’re happy to host bikers at our Texas City hotel. Close to Galveston Beach, beach bumming is an activity you can partake in year-round. Whether you want to take a surf lesson or just swim in the warm turquoise waters, it’s all possible and close to our property. Coast Guard service men and women as well as employees of Mainland Medical Center prefer our property for the location, value and service.Reserve your next stay at BEST WESTERN Mainland Inn & Suites today and enjoy a fantastic rate! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Hotwire, Expedia, Priceline, Best Western, Travelocity, Cheap Tickets, getaroom.com, HotelsClick and HotelQuickly so you can book your Best Western Mainland Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Texas City Best Western
Best Western Texas City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing