I called to make a reservation for the fourth of July weekend. Initial dealing was great. After agreeing to the rate of 79.99 for Tuesday through Thursday then 99.99 for Friday and Saturday for a double queen room, I asked for an email confirmation and was sent a PDF with the rates agreed upon. Was called thirty minutes later and advised there was a mistake and the Friday and Saturday rate was $129.99 burr they would reduce it to $110 for the mistake. I said no, we agreed on 99 and he said they would not go that low.when advised he already sent confirmation with that rate, he said they would cancel it and send a new one but they would not honor the agreed upon rate. I wound up cancelling the reservation and booking somewhere else. When I asked for an emailed cancellation notice, was told ok. No cancellation by next day so I called and asked about it and was told they would not send one. When I advised the night guy said OK, he stated "we don't do that,once you cancel we can't send anything. While trying to explain that was twice I was lied to by their hotel,he kept interrupting me. I finally hung up and have decided to cancel my credit card and get a new one since I have been lied to and don't trust them to not try to charge my card anyway. Avoid these people at all cost.
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- Also Known As:
- Crystal Suites Texas City Hotel Texas City