We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Nasty” 1 of 5 bubbles
Review of Crystal Suites Texas City

Crystal Suites Texas City
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Crystal Suites Texas City
Ranked #9 of 12 Hotels in Texas City
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Nasty”
1 of 5 bubbles Reviewed August 11, 2013 via mobile

This hotel was the worst I have ever stayed at, the mattress and sheets had stains everywhere and when I went to complain all they did was give me more sheets and I had to change them myself not to mention the black hair in the towels and all over the room I will never stay here again

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Firefighter865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

28 reviews from our community

Traveler rating
    6
    5
    4
    0
    13
See reviews for
6
6
Solo
0
1
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
douglass
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed June 3, 2013

me and my family stayed in this hotel it was terrible i will never stay again! to start off the staff was very rude to me and my family at check in and checkout. when we entered our room there was a foul smell of moldyness, sheets where dirty with blood stains and hair like they never been cleaned just reused,and also cigerette burns on the comforter.when i asked for clean sheets i was told know i couldnt have any they where fine to go back to my room.also the hotel has bugs my children slept on a small couch in my suite and when they woke up they where covered in bug bites. we decided this hotel was unsafe for us so we wanted to leave and get our money back and where told we couldnt have it back.after we left both me and my husband and children where all sick with bad sinus issues probley because of the moldy room! BEWARE OF THIS HOTEL!!!!!!!! ITS BAD NEWS!! CROOKS!!!!

Room Tip: Beware of this hotel do not stay here!
See more room tips
  • Stayed May 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank southern b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 21, 2013 via mobile

I am not sure how this place has gotten bad reviews before because we had nothing less than a wonderful experience here.

We stayed here originally because Galveston hotels were pretty booked up or very expensive and this was the best value at the closest to our location.

Our room was very clean and comfortable, the pool and hottub were relaxing, breakfast was delicious! And we were just down the street from several restaurants to keep us full.

We were just a few minutes away from Galveston and the route was very scenic so no complaints there!

If we stay in Galveston area again, I have no problem staying here again.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank bjoine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed May 3, 2013

The location is not bad, only about a 20 min drive to the cruise port; and the rooms are spacious. Now for the bad, the hotel spells terrible and the staff is very unfriendly, the breakfast is a total loss. The room smelled horrible and the air was turned off so it was not only a bad odor but a bad stale odor. The indoor pool was closed which was a major disappointing for our kids , but no matter we talked with other guest who said it wasn't heated anyway and the chlorine smells was coming thru the door so no doubt that would have been horrible. Overall this is a major jip for the price, its worth it to drive further in to Galveston and stay somewhere that's at least decent. The staff could apparently care less anyway.

  • Stayed February 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Steph7919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed August 8, 2012

It was OK for just a place to shower and sleep. Horrible Customer Service, poor breakfast, very hard mattresses and the room kind of smelled funny. We just wanted a place to stay and enjoy Galveston without paying 200 plus for a La Quinta Hotel in Galveston Island, so it worked for us. But for 89 dollars a night I would like to be better treated by the staff.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank LeahMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 24, 2011

I would like to first say that on the outside the hotel looks like it would be a great hotel to stay in, but my mind was changed when we walked into our room. We found strands of hair in the beds. The sheets looks sort of dirty and Wrinkled like they where reused and never washed. But the worst part was when we where going to leave we found our car had been hit and the tail light busted. The staff did not cooperate with us or help us get the problem solved. When we talked to the cop he said that there has been multiple car burglaries and hit and runs in the parking lots of Crystal Suites. Even the manager of the hotel did not help us. PLUS just so you know, their security cameras in the parking lots do not work!!!!! I WOULD NEVER STAY HERE AGAIN OR SUGGEST THIS HOTEL TO ANYONE!!!!! DON'T WASTE YOUR TIME AND STAY HERE!

  • Stayed July 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank toddlooney10101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed August 9, 2010

The service was excellent at this hotel. The room was large and decent; it included a fridge, stove, and microwave. I slept fine on the bed and the rooms weren't noisy.

The only problems I had were the smoking smells in the hallways and on the bedsheets. The maids need to remember to keep the non-smoking sheets seperate from the smoking sheets to avoid the smells for the guests that don't smoke.

I wouldn't go back unless they improved on the smoking smells on the sheets and in the hallways. Otherwise this could potentially be a very good hotel.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank kungfuprincess007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Texas City hotels
5.0 mi away
Quality Inn
Quality Inn
#1 of 12 in Texas City
4.0 of 5 bubbles 272 reviews
0.1 mi away
Comfort Inn & Suites Galveston Bay Refineries
1.1 mi away
Candlewood Suites Texas City
Candlewood Suites Texas City
#6 of 12 in Texas City
3.5 of 5 bubbles 60 reviews
Show Prices
Show Prices
Show Prices
4.9 mi away
BEST WESTERN Mainland Inn & Suites
5.5 mi away
Value Place Houston (Texas City)
5.1 mi away
Holiday Inn Express Hotel & Suites Texas City
Show Prices
Show Prices
Show Prices

Been to Crystal Suites Texas City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crystal Suites Texas City

Property: Crystal Suites Texas City
Address: 201 Highway 146 N, Texas City, TX 77590-6628
Location: United States > Texas > Texas Gulf Coast > Texas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #9 of 12 Hotels in Texas City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crystal Suites Texas City 2*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Travelocity and Booking.com so you can book your Crystal Suites Texas City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crystal Suites Texas City Hotel Texas City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing