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“Friendly People” 5 of 5 stars
Review of Fairfield Inn & Suites Texas City

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Fairfield Inn & Suites Texas City
Ranked #3 of 12 Hotels in Texas City
Certificate of Excellence
Norwalk, California
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Friendly People”
5 of 5 stars Reviewed December 6, 2013

I stayed at this hotel last month and I haven't seen service like this in a long time. I was lost and I called the hotel. The person who answered the phone gave me perfect directions and made my night easy. Then they gave me recommendations for a great restaurant near by. Everyone was friendly and made me feel welcome.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Texas City, responded to this review, December 20, 2013
Dear George G,
Thank you for your great review of my hotel. I'm so glad that my friendly staff made you feel welcome. Please come back and see us again soon.

Kind thanks,
Gayla C.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

92 reviews from our community

Traveler rating
    40
    20
    25
    5
    2
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Richardson, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed October 24, 2013 via mobile

Always friendly staff. Very clean rooms and property. Hearty, fresh breakfast. We always stay here when we head down to visit. Easy on and off the freeway. Even when crowded at breakfast, the staff keeps things picked up and replenished. Just a comfortable stay every time!

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Coastalgirl78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinton, Louisiana, USA
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed October 14, 2013 via mobile

Booked 2 separate weekends for a baseball tournament. Got a group rate of $89 at first which really is what I thought what the room was worth. No microwave, no refrigerator rather compact. Although I notified them in my marriott profile to provide extra towels, they did not. Do to logistics we cancelled 1 of the 4 nights which shot our last night up to the weekend rate of $109. I dont think its worth $109 which is my opinion. The staff is wonderful, they could not have been anymore accommodating to our baseball team. I just cant give a cookie cutter hotel with small rooms and no microwave or refrigerator more than an average rating when they charge $109 per night. Even if the staff is great. I will give the evening auditor an extra praise for her customer service skills, she was incredible. Owner needs to rethink pricing as probably wont be bringing the team back.

Stayed October 2013, traveled on business
Helpful?
Thank gatorrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Texas City, responded to this review, October 16, 2013
Dear Gatorrat,
Thank you for taking the time to write a review and for the kind words of my staff. I apologize that you found our rates to be high. We work very hard to monitor our rates, and keep them affordable for our guests. I hope you will reconsider, and keep us in mind the next time you are in the area.

Sincerely,
Gayla C.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 24, 2013

We stayed here for our summer vacation. Our three year old ended up getting a tummy virus and so you would think we would hate this hotel from our experience alone. NO. WE LOVE IT! Not only did the staff come to check on him, but they offered to wash his car seat cover and clothes that he got sick all over. The sweet lady who restocks the breakfast area comforted me as i cried (we were all a mess, and i am pregnant) and they were just all around the kindest people i have ever come across in a hotel. The rooms were CLEAN the beds were great! My son has asthma and i was pregnant so we didnt want a room that smelled like smoke at all. Our room smelled great----like nothing! Which is the way it should be. :) We stayed on the first floor and heard nothing. A very quiet hotel! We loved the breakfast. They had eggs, sausage, bacon, waffles, biscuits, fresh fruit and eggs, oatmeal, cereal, muffins, and pastries. The coffee was always fresh and they have cranberry juice, orange juice, and a few others that i dont remember. WE LOVE THIS HOTEL! Stay here and drive into Galveston....it's cheaper and better than the GALVEZ!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ksmiley416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed September 1, 2013 via mobile

Clean hotel, with comfortable beds, and just a short drive to Kemah Pier and Galveston pier. Stay here instead of an overpriced two star hotel on Galveston Island, and use save your money to enjoy your vacation. Friendly staff, safe location and near a mall--in case you need anything.

  • Stayed August 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank momtomonkeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Topeka, Kansas, United States
Level Contributor
12 reviews
3 hotel reviews
3 of 5 stars Reviewed August 5, 2013

The staff was very friendly, rooms were nice and clean. Is in need of a little updating. It was an option within driving distance to Galveston but better rates than Galveston area. The area the hotel is located is a little remote from activity, but that's not all bad either.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Fairfield Inn & Suites Texas City, responded to this review, August 7, 2013
Dear Jennifer,
Thank you for your review of the Fairfield Inn Texas City. I appreciate the kind words about my staff and will be sure to pass them along. I do hope that if you are ever in need of a hotel in Texas City you will keep us in mind.

Sincerely,
Gayla C
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liberty Hill, Texas
1 review
5 of 5 stars Reviewed July 30, 2013

We have stayed at a bunch of hotels but NONE come close to having the kind of customer service we had here. Each and EVERY single employee was cheerful, helpful and all around just plain awesome. If we ever need a room in this area again, we will DEFINATLEY stay here. Keep up the good work, y'all!!

Room Tip: Beds are comfy, temprature was perfect, breakfast was yummy! Loved it!
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank chidonn73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Texas City

Property: Fairfield Inn & Suites Texas City
Address: 10700 Emmett F Lowry Expy, Texas City, TX 77591-2660
Location: United States > Texas > Texas Gulf Coast > Texas City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Texas City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Texas City 2.5*
Number of rooms: 62
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Also Known As:
Fairfield Inn Texas City Hotel Texas City
Fairfield Texas City
Texas City Fairfield Inn

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