We stayed the night of 4/5/2013 & 4/9/2013. The first time I stayed $89.99 i asked up front if i could pay with Cash. They said yes just need to swipe my card to keep it on file. I ended up paying for the room in cash and then I had a $120 Pending charge. it took 5 Business days (a week) for it to "fall off" like they said.
Second time I stayed I still had the charge and complained they told me they would charge $20 for the deposit, and I would pay for the room next day. The room was $79.99 when i got up the next morning I had a charge for $20 and $70. the $20 was the deposit and they told me the $70 would turn into the $89.27 i owed for the room... Now a week later the $120 finally fell off and so did the $20 deposit charge. At this time 3 business days later from me spending the night i have 3 Pending Charges. $89.27, $69.27, and $70. I will NEVER stay at this establishment or it's Franchise again. I can deal with a slightly dirty room, but when you make multiple screw ups on my billing i'm finished. We had a tight budget for our vacation to Texas and they constantly had hundreds of dollars of MY money tied up due to all these charges where they keep informing me "will fall off in 3-5 business days".
Due to money being tied up and me not sure it would clear or not because of their constant mistakes we were forced to cut out a few stops on our trip. There is nothing that can be done to make that up to my children.
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- Also Known As:
- Courtyard By Marriott Texarkana Hotel Texarkana
- Texarkana Marriott
- Texarkana Courtyard