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“North Carolina Hospitality in Texas”
Review of Comfort Suites

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Comfort Suites
Ranked #12 of 19 Hotels in Texarkana
Cheshire,OH
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“North Carolina Hospitality in Texas”
Reviewed November 8, 2012

We have stayed here twice and intend to make it our permanent stop-over in our trips from Ohio to Texas. The staff is very friendly and helpful and the General Manager is a refreshing representative of southern charm. The entire experience has been nothing short of amazing. On our first stay here we had a small glitch and the GM (Jennifer) didn't give us lip service over the phone as most managers tend to do. Instead, she surprised us by coming to the room personally and ensured we were totally satisfied in her resolution of the complaint we had lodged. It was so petty that we probably shouldn't have even complained. But to the manager it must have seemed like a major issue. Everything about this establishment seems to scream, "Come back soon"! North Carolina's loss is a big gain for Texas!!

Room Tip: Just choose this place. Superbly managed and great staff!
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  • Stayed October 2012, traveled with family
    • Value
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Helpful?
Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, November 9, 2012
What a pleasant surprise to see this wonderfully sweet review today! It is always so great to meet guests like yourselves and from my own home state at that. We really do strive to make our guests happy and we are all glad to hear we did that. Please please come back soon to visit with us.
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175 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
1 review
Reviewed November 7, 2012

The company i work for uses this particular hotel for 2-4 nights a week every week. Ivan and Casey are the two main receptionist that i deal with. They both greet me with a warm welcome and always have a smile on their face. Typically there have been a few times where there were issues but they have never failed to get the issues resolved in a very timely manner. I would recommend this hotel to anyone looking for great service and a good value.

  • Stayed November 2012
    • Value
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Helpful?
Thank jmartin1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, November 16, 2012
We really appreciate your encouraging words and the acknowledgement of our evening staff. We strive to make all of our guests happy and it's a great thing when we hear our company patrons are satisfied. We hope that you and your fellow co-workers will continue to grace our establishment with your business. Thank you very much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 5 Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 11, 2012 via mobile

We broke down and spent three days here waiting for our vehicle to be repaired. The beds were perfect and the pillows offered a variety of comfort levels. There were some blemishes on the mix and match furnishings. Soft towels, great shower head with good pressure and hot water to spare. The AC was good and cold, but the dial was broken, so we set it on low and were fine. The outlet for the microwave had issues and the coffee maker did not work. I reported this but nothing was ever done. On the second day they began gutting the third floor rooms (where we stayed) so we were exposed to paint and chemical odors and forced to navigate through the maze of furniture lining the hallway. At least they are keeping the place up. Breakfast was the usual egg product and processed meat. We came down 15 minutes before breakfast was officially over to find nothing restocked and pickins pretty slim. Not much personality from the staff. The work out facility was dirty and disgusting and equipment didn't work. The indoor pool reeked of chlorine, making that part of the hotel very undesirable. The best thing I can say (other than the bed) was the flat screen TV was top quality, which made watching the Olympics a real joy (as this was our primary form of entertainment the three days we were unexpectedly forced to stay in Texarkana). All the usual LogoLand restaurants are close by, some within walking distance.

  • Stayed August 2012
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Helpful?
2 Thank VinGins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 16, 2012
We were sorry to hear about the circumstances for your recent stay in Texarkana but are glad you decided to stay with Comfort Suites Texarkana. As you mentioned we are going through renovations and apologize for any complications that caused you and your family. Hopefully if you are ever in our area in the future and for bettter reasons you will try our hotel again. Thank you for your detailed review.

Jennifer Newman
General Manager
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Lake Charles, Louisiana
Level 6 Contributor
379 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed July 29, 2012

Location is a small inconvenience, but would recommend it. Clean rooms, good beds. Good selection of restaurants in walking distance. Exercise equipment quality was below average. Far enough off of interstate that road noise was not an issue.

  • Stayed July 2012
    • Value
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Helpful?
Thank E B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 2, 2012
Thank you for choosing, Comfort Suites Texarkana, and letting us know about your recent stay with our hotel. We have replaced our treadmill and also now provide a complimentary pass to a local gym for our guests. Hopefully you will stay with us in the future and see the changes we have made. Thank you again.
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Lafayette, Louisiana, United States
1 review
Reviewed July 24, 2012

The staff was very friendly and the rooms were very clean. After being on the road for almost 6 hours it was great to unwind in the comfortable suite provided and the room was larger than I expected, they also had a little area outside that was very well kept and quite a great place to have breakfast. The location was central to the highway and lots of great shopping and dining, the hotel also offered delivery service with a local restaurant for a small fee, really nice when you just want to relax in your room. Overall a great stay.

  • Stayed May 2012, traveled on business
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Helpful?
Thank James E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 2, 2012
We want to personally thank you for your warm words and let you know that we are taking even more steps to improve our guest experiance. We look forward to seeing you again in the future.
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Lafayette, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 24, 2012

It's always a pleasure to visit a hotel where the staff are extremely pleasant! I love how all the rooms are suites and there is plenty of room for my family (including a small child that needs a pack-n-play). The rooms are always clean & smelling fresh. the swimming pool is alway clean & the water looks great. I also love that the hotel is located in the main part of town near lots of shopping & restaurants. The staff is also very helpful with directions.

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank TiffanyE2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, July 26, 2012
We take great pride in our staff and overall customer service. Our pool is a great feature for guests with children and we are glad your family enjoyed it also.Thank you for your continued patronage and hopefully we will see you again soon.

Jennifer Newman

General Manager
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Baton Rouge, Louisiana
1 review
Reviewed July 24, 2012

Both the staff and the hotel were very nice. A great place for a great price. We will be staying here again. They had an extremely clean swimming pool & also offer access to a fitness center & discount to a local restaurant.

Room Tip: Booked through the choice website & it was extremely easy.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Samatha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitestxk, General Manager at Comfort Suites, responded to this review, August 2, 2012
Our pool offers hours of enjoyment for our guests and we are thrilled to hear you made use of it also. We now offer a complimentary pass to a local gym for a more extensive workout to all our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 215 Richill Dr, Texarkana, TX 75503-2249
Phone Number:
Location: United States > Texas > Texarkana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 19 Hotels in Texarkana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Hotel Texarkana
Comfort Suites Texarkana

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