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“okay, but not as expected”

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Country Inn & Suites By Carlson, Texarkana
Ranked #6 of 19 Hotels in Texarkana
Arkansas
Level 4 Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“okay, but not as expected”
Reviewed January 4, 2013

We booked this property specifically to have an indoor hot tub (which isn't very prevalent in Texarkana!). We were actually visiting Hope, AR, but stayed 40 minutes away in Texarkana just to have a hot tub. Well, we arrived to this new hotel, which was a good price and wasn't hard to find, and went to see the pool and hot tub before we even brought in one bag from the car. It looked clean and nice, and the water was hot, so we checked in. Upon arrival our one bedroom king suite room was clean and even larger than we thought it would be. The couch, chair and desk chair were quite comfortable, too. After unloading, my husband changed and went directly to the hot tub, which he immediately discovered was nothing more than a tub of hot water, because the jets weren't working!! To say he was unhappy was a major understatement. If we had had any time left, then we would have immediately checked out, but we were on our way to a funeral and didn't have time. We won't be staying here again, because the bed was rock hard and covered with a plastic cover that was very noisy, we couldn't get the room to get any cooler than 74, despite sleeping with the window open when it was below freezing outside, and the breakfast was nothing more than barely ok. The waffles were so dry and pasty that I couldn't eat more than a couple bites. We always eat the hotel waffles, but these were inedible. I was excited about the "omelets" until I tasted it, and discovered that they were made from powdered eggs and were a terrible consistency. I ended up eating a bowl of cereal and being unhappy with breakfast. Even my husband, who eats practically anything, couldn't eat his waffle. To be fair, the staff was very pleasant, and the hotel was clean and new. But the hard bed that we could barely sleep on, broken hot tub, and bad breakfast will keep us from staying there again. And, yes, I did bring everything to the attention of the front desk, but got nothing more than a "so sorry." So sorry to Carlson, but we won't be back!

  • Stayed January 2013, traveled as a couple
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Helpful?
Thank ArkansasMomOf3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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386 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Texas
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 27, 2012

We booked a last minute stay during travel and saw the ratings of this place on tripadvisor. The staff was quite friendly and the room was quite large especially considering the price. The shower was huge. Everything was clean and nicely arranged. Hot breakfast included waffles, eggs, biscuits, bagels, etc. highly recommend this hotel for your stay.

  • Stayed December 2012
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    • Rooms
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Helpful?
Thank Papillondechant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed December 21, 2012

Nice comfortable place. Very friendly staff. Michelle even made extra breakfast for us since we didn't get down there until nine ! Thank you. Will stay again if I'm in the area. Comfy beds and fluffy pillows. Staff was very accommodating.

  • Stayed December 2012
    • Value
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    • Rooms
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Helpful?
Thank mkwp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texasw
2 reviews
Reviewed December 10, 2012

Been on the road for over a month and this was the last stop on the way home. Super comfortable beds and pillows. Very clean and nice hotel. I would suggest this anyone. Price was exceptional. This was definetely a good surprise in amongst a long time on the road with some not so nice experiences.

  • Stayed December 2012, traveled on business
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Helpful?
Thank TheCrackerBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulf Shores, Alabama, United States
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 22, 2012

My husband and I stayed here one night while in town for a funeral. After an exhausting trip from southern Alabama, I was relieved that it was such a comfortable, cozy, and no-fuss hotel. The staff is professional and very helpful. The hotel is right off of the interstate, but secluded and quiet. The standard king guest room was spotless and had a massive walk-in tiled shower. Definite bonus! The complimentary breakfast, far more than cereal and pastries, was much appreciated. I would highly recommend staying here!

  • Stayed November 2012, traveled as a couple
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Helpful?
Thank Chelsea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keller, Texas, United States
Level 5 Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 19, 2012

Nice, new hotel on the northwest side of Texarkana, across the interstate from Gander Mountain. GREAT shower, comfortable beds, pool & workout room, free breakfast--the newness was very evident, the staff was awesome. We just needed a place to crash while we were working on a rent house. We found a little gem!

  • Stayed November 2012, traveled with family
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Helpful?
Thank KaylaP385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Level 4 Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 8, 2012

Traveled to Dallas-Texarkana-Little Rock with another couple (family) and stayed a Saturday night in this pretty much new hotel. Found it spotless inside and out, with great beds and nice furnishings for a little less money than the "Marriott-Hampton Inn-etc" that were down the road. Breakfast was great - buffet-style hot and cold with plenty of fresh fruit, yogurt, and everything else you'd expect included. Check in/out painless and all-around great stay. Very close to I-30 and easy on/off.

  • Stayed November 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ERMESR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Texarkana

Property: Country Inn & Suites By Carlson, Texarkana
Address: 1918 University Ave, Texarkana, TX 75501-4225
Phone Number:
Location: United States > Texas > Texarkana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Texarkana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Texarkana 3*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the All New Country Inn & Suites Texarkana Hotel. The newly opened Country Inn & Suites hotel in Texarkana, Texas is proud to offer top-quality accommodations and excellent service at affordable prices. This hotel features welcoming, home-like accents including hardwood floors, a lobby fireplace and an on-site lending library. Additional amenities include a heated indoor pool, spa, Fitness Center and Business Center. Our hotel is located just six miles from Texarkana Municipal Airport and just five miles from popular attractions like the historic Perot Theatre, Discovery Place and Tex-Ark Antique Auto Museum. Book one of our Texarkana hotel's new guest rooms and you will experience warm, welcoming decor and amenities that make you feel at home. Guest rooms are equipped with free high-speed Internet, HD TV with HD cable channels, microwave, refrigerator, hair dryer, coffee maker and a complimentary weekday newspaper. Suites are also available. Stay at the Country Inn & Suites and see what sets us apart from other Texarkana, TX hotels. Our comfortable and friendly hotel is located just off I-30 and near Cooper Tire, International Paper, John Turk Power plant in Fulton, AR, Christus St. Michael Hospital, Domtar, Red River Army Depot and Texas A&M University. ... more   less 
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Also Known As:
Country Inn And Suites Texarkana
Country Inn & Suites Texarkana Hotel Texarkana

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