1. The swimming pool was green and bubbling, and the manager was telling guests do not mind the water.It was only April in Texas, think about summer...
2. At night, the lobby floor and the elevator were covered with foot prints and dirty water.
3. The housekeepers do not clean the draws for ages, those were covered with dust.
4. The management has communication problems:
We originally booked two rooms for 4 adults. We checked in April 5th, 2012.
The night of April 5th, 2012, we made a change with Expedia that we only need one room for two nights and would check out the other room the next morning. Expedia contacted Country Inn & Suites Texarkana immediately and sent us the refund and confirmation with no mistakes.
However, Country Inn & Suites-Texarkana checked out both rooms without my authorization and moved out the items from the room that we needed for two nights.
They lost some of my guests' items and double charged my credit card.
I understand it is not a usual situation but if Expedia could handle it correctly with great efficiency, why could not Country Inn and Suites Texarkana?
Don't think I am going back there, and I am pretty sure with such a management, and poor maintenance, the place will wear out with no time.
- Official Description (provided by the hotel):
- Welcome to the All New Country Inn & Suites Texarkana Hotel. The newly opened Country Inn & Suites hotel in Texarkana, Texas is proud to offer top-quality accommodations and excellent service at affordable prices. This hotel features welcoming, home-like accents including hardwood floors, a lobby fireplace and an on-site lending library. Additional amenities include a heated indoor pool, spa, Fitness Center and Business Center. Our hotel is located just six miles from Texarkana Municipal Airport and just five miles from popular attractions like the historic Perot Theatre, Discovery Place and Tex-Ark Antique Auto Museum. Book one of our Texarkana hotel's new guest rooms and you will experience warm, welcoming decor and amenities that make you feel at home. Guest rooms are equipped with free high-speed Internet, HD TV with HD cable channels, microwave, refrigerator, hair dryer, coffee maker and a complimentary weekday newspaper. Suites are also available. Stay at the Country Inn & Suites and see what sets us apart from other Texarkana, TX hotels. Our comfortable and friendly hotel is located just off I-30 and near Cooper Tire, International Paper, John Turk Power plant in Fulton, AR, Christus St. Michael Hospital, Domtar, Red River Army Depot and Texas A&M University. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Carlson, Travelocity, Hotwire, Orbitz, Priceline, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Country Inn & Suites By Carlson, Texarkana reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Inn & Suites Texarkana Hotel Texarkana
- Country Inn And Suites Texarkana