I want to write a fair review of the experience we had with big bend river tours. Originally we scheduled a half day river excursion and paid for it beforehand. The night before the trip, my husband had a medical emergency and we had to drive 100 miles to alpine to see a doctor. We called ahead and left a message that we would not be able to do the trip. The company refused to do a refund, so to use the $185 we had paid we asked to do a half day guided hike the next day. The company agreed and we paid the difference of $12 because the guided hike is apparently more expensive. Carol even said they had someone on staff who did back country hikes, so i thought it was perfectly clear what trip we were signed up to go on. Keep in mind that we also had paid $10/person additional for the original river trip because only my husband and I were signed up to go. Th next day, the guide shows up with 4 other people in the car - perfectly fine, but it turns out he is doing a half day tour of the state park, Not a guided hike. My husband and I have a car, we are perfectly capable of driving ourselves through a park and stopping off to take pictures. We don't need a guide for that, or to pay $200 for that. My husband and I love to hike, and are in decent shape, not perfect. Put bluntly, John did his best to accommodate the needs of 4 older people who wanted a ride thru the park (perfectly fine, but again Not what we paid for) and 2 younger people who wanted to hike. But in the end, it was a waste of an afternoon. I would have much preferred Carol the office manger to call me in the morning and let me know the best they were going to be able to do was a half day drive thru the park, did we want to go? We would much preferred to lose the $200 we paid and spent the afternoon doing more of what we loved as opposed to spending the majority of the time driving. I am sure the other 4 people in the car would have preferred we had separate trips as well. I called and complained and Carol did apologize for the misunderstanding and and we agreed to a $20 refund - I did not ask for a full refund of the money even though it would have been justified. We also tipped John because it certainly was not his fault. Bottom line, i will not be using this company again. I recommend future travelers who are not going on the river trip to be very clear about what they are getting - a guided hike that's actually a hike? A drive thru the state park? It's definitely not clear based on what they advertise on the website, and I advised carol to make it very clear. I know this is a highly rated company on trip advisor and i am glad other people had a positive experience with them but the resort where we are staying uses far flung, and i will probably do the same the next time around.