Just returned from a 4-day stay at the Residence Inn in Temple, TX. We had to ask and complain about our room being cleaned and serviced (bed made, fresh towels etc.) When making the reservation on line, you're asked about preferences...none of my preference were fulfilled unless I asked when we checked in. The daily breakfast was very good, but the food was not refilled unless you asked the staff to refill it. Plus the majority of the staff is Hispanic and there was clearly a language barrier. The whirlpool was not working properly until someone complained, there were no pool towels stocked.
The hotel is very nice, and the rooms are great, but the overall management and staff is not up to the standards of Marriott. I realize it's a new hotel and you have to work out minor problems, but for the price we paid, they need to get it together to provide better service. I would be very reluctant to stay there again.
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- Also Known As:
- Residence Inn Temple Hotel Temple
- Temple Residence Inn