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“Scott & White is lucky to have this hotel”

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Hilton Garden Inn Temple
Ranked #2 of 24 Hotels in Temple
Certificate of Excellence
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Scott & White is lucky to have this hotel”
Reviewed March 4, 2013

Our family of 4 was there for the birth of my grand daughter. We planned on staying one night, but due to the great service, very nice accommodations and location, we stayed 3 nights. Would stay there again if we had need to be at Scott & White. Don't expect the same service anywhere else in Temple.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kknkrobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn J, General Manager at Hilton Garden Inn Temple, responded to this review, April 13, 2013
Dear kknkrobinson,

Congratulations on your new Grand Daughter! We are always excited when our guests are celebrating for whatever reason however a birth of a child is most exciting! We are happy to be a small part of this wonderful memory and appreciate you taking the time to tell us about your experience. We hope to serve you and your family when visiting in the future!
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608 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Dallas, Texas, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 4, 2013

The staff is friendly. They have a special Scott & White rate. Breakfast is excellent. Rooms are clean. They are also flexible if you don't know when you will check out. Twice, we have had to extend day-by-day and they were very accomodating.

Room Tip: Ask for the Scott & White rate when you reserve.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn J, General Manager at Hilton Garden Inn Temple, responded to this review, April 13, 2013
Dear David L,

I hope your loved one is doing better! Thank you for sharing your comments about our hotel and letting us know what we are doing well. We look forward to accommodating if you need us again. Take care,
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College Station, Texas
2 reviews
Reviewed March 3, 2013

Even so the staff was helpful and great by moving us to a different room and accomodating us in every aspect. The only incentive was a 15% off of their breakfast. The bottom line is that my bed linen was soiled with blood and this is unacceptable for a type of hotel like the Hiltons.

Room Tip: Check to make sure your linen is clean!
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Stayed February 2013, traveled on business
Helpful?
Thank Felix D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn J, General Manager at Hilton Garden Inn Temple, responded to this review, March 5, 2013
Hi Felix D,

Thank you for your feedback. We are glad you chose our hotel during your stay in the area and we apologize for the problems you encountered. We have addressed and corrected the issues with our housekeeping department. We assure you that if you give us another opportunity, you won't be disappointed in the future!
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Level 5 Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 25, 2013

Clean, modern facilities, good meeting space, can easily handle a luncheon/banquet for 100. Staff works hard to please. Rooms are spacious. Only down side to a weekend spent there was the hotel restaurant. They couldn't handle the large crowd from my conference for the Friday evening meal. Hotel needs to work on having enough staff in restaurant, but otherwise I give them an A.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DCHinckley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn J, General Manager at Hilton Garden Inn Temple, responded to this review, March 3, 2013
Hello DCHinckley,

Appreciate you taking the time to give us your feedback about our accommodations and our Conferences Services. I am happy to hear that our staff worked hard to serve you and your group, we are fortunate to have a talented staff that focuses on Customer satisfaction. We will address your concerns about the restaurant with our staff and you can bet that your next conference we will be ready to serve ALL of you!
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Santa Rosa
2 reviews
Reviewed February 17, 2013

Had a quick overnight stay that exceeded my expectations. Staff was very service oriented, helpful and pleasant. Room was quiet and comfy. Breakfast was great with fresh fruit, good coffee and freshly made omelettes to order. I look forward to returning.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loritanz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn J, General Manager at Hilton Garden Inn Temple, responded to this review, March 3, 2013
Hi Loritanz2,

Thank you for choosing to stay with us during your quick visit, we hope you can stay longer next time so you can enjoy our delicious dinner or room service as well! Take care,
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Burnet, Texas
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 12, 2013

A great hotel stay at a bargain price. It easily exceeded my expectations. The hotel is located in the middle of the city with access to restaurants and the mall and other shopping outlets. However, if you can't leave the hotel due to medical reasons, the food and room service are great!

Room Tip: They have shuttle service to and from the Scott & White Hospital upon request. Wonderful.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RHT2580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn J, General Manager at Hilton Garden Inn Temple, responded to this review, March 3, 2013
Dear RHT2580,

It is very nice to read your review and take comfort in the fact that we exceeded your expectations during your recent stay with us. We appreciate being your choice hotel and look forward to serving when you travel to Temple again.

P.S. We think this is a great place as well!
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Brackettville, Texas
Level 6 Contributor
197 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed February 6, 2013

We had come a long way when we reached Temple, Texas. I used Trip Advisor to locate a hotel and pulled into the Hilton Garden Inn. We had asked about nearby restraunts, but decided to eat at the hotel. WHAT A GOOD DECISION!!! I had salmon, cooked exactly right with my choice of vegetables and a fantastic glass of wine. My husband enjoyed his filet, cooked to his liking with his choice of fantastic veggies and a nice cool beer. The room was a little aged, but clean, quiet and comfortable. We got the bed and breakfast rate and enjoyed a delicious breakfast cooked to order along with all that was on the breakfast bar. We had a room on the 3rd floor away from the elevator a bit and were happy with how quiet it was. Didn't know until checkout that the bed firmness was adjustable - could have used that.

Room Tip: Don't forget to adjust the bed!!!!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marilyn J, General Manager at Hilton Garden Inn Temple, responded to this review, March 3, 2013
Dear DD S,

Yeah for TripAdvisor! Thank you for your wonderful review and for choosing to have dinner in the Grill! I look forward to sharing your wonderful feedback with the Chef and servers in the Grill! Apologize we failed to educate you about the Garden Sleep System Beds, rest assured we will do a better job next time! Just incase you are ever in the area again we are planning to start a rooms upgrade later this year and into 2014.

Take care,
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Additional Information about Hilton Garden Inn Temple

Property: Hilton Garden Inn Temple
Address: 1749 Scott Blvd, Temple, TX 76504-6910
Phone Number:
Location: United States > Texas > Temple
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Temple
#1 Family Hotel in Temple
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Temple 3*
Number of rooms: 133
Official Description (provided by the hotel):
Welcome to our Hilton Garden Inn Temple hotel. Ideally located directly across from Scott and White Hospital and in Temple's shopping district, our convenient Temple hotel is the ideal venue for conferences, business meetings, weddings and other social events. Celebrate a special occasion in one of our elegant ballrooms or conduct business in our Executive Boardroom and enjoy excellent catering services and complimentary use of our 24-hour Business Center. Our Hilton Garden Inn Temple hotel will ensure your stay in Temple is successful, fun and hassle-free. Unwind on our Garden Sleep System® beds and enjoy complimentary WiFi. ... more   less 
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Also Known As:
Hilton Garden Inn Temple Hotel Temple
Hilton Temple
Temple Hilton Garden Inn

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