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“Return customer”
Review of Quality Suites

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Quality Suites
Ranked #14 of 24 Hotels in Temple
Hamilton, Texas
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Return customer”
Reviewed August 17, 2013

I have stayed here 5 times and it has gotten better, but could be even better. Staff has always been helpful and always remember who I am. The remodel once completed will make this neat and tidy, however there are two areas that need improvement; the breakfast and the people who clean the rooms. The management needs to do spot inspections to make sure they complete their job.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neal p, General Manager at Quality Suites, responded to this review, August 23, 2013
Thank you for taking the time to review our hotel. We have held a meeting with our housekeepers to go over your concerns. We already perform inspections on our rooms, but we will now be increasing the frequency and extent of these. Our breakfast offering was expanded about a year ago to include several hot items; these are not found complimentary in any other hotel in Temple, TX.

Thank You and We Will See You Soon!

Neal Patel, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
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English first
Pensacola, Florida
Level 2 Contributor
6 reviews
5 hotel reviews
Reviewed August 3, 2013

Hotel was okay definitely far from the best. Stayed here to be close to training facilities for a new job. Staff was friendly and price was reasonable. Continental breakfast was average. Internet worked intermittently and went in and out. Room was not clean when I arrived, towels and sheets appeared dingy and dirty. Bathroom light took several minutes to come on after turning on switch. It was okay to get some rest for one night, but probably would not stay here again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janae L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neal p, General Manager at Quality Suites, responded to this review, August 23, 2013
Thank you for taking the time to review our hotel. We have reprimanded the specific housekeepers regarding your concerns. We do apologize for any uncleanliness and we have taken measures against it happening again. We apologize for your dissatisfaction with breakfast, but we are the only hotel in Temple that does offer a free hot breakfast (not continental) with scrambled eggs, sausage, etc. This week, we have also upgraded our internet to dramatically increase speed and dependability.

Thanks Again and We Hope to See You Soon!

Neal Patel, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Suites

Property: Quality Suites
Address: 1415 N. General Bruce Dr., Temple, TX 76504-2473 (Formerly Baymont Inn & Suites Temple)
Phone Number:
Location: United States > Texas > Temple
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 24 Hotels in Temple
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Comfort Hotel Temple
Comfort Suites Temple
Temple Comfort Suites

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