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Best Western Plus Sweetwater Inn & Suites
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Reviews (268)
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All reviewsfront deskbest westernsstopping pointwould recommend this hotel to anyonenice place to stayfirst flooreggsneeded anythingbiscuits and gravyroom was cleanroad noisenew mexicowould stay here againhousekeeping stafffresh fruitbreakfast barample parking
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243 - 248 of 268 reviews
Reviewed June 17, 2012

I used to stop here every year in Feruary with not a problem. This year I gave a not so good review about surly employees in the hotel especially the desk people. Much to my surprise I got a phone call sometime later from the manager ? who really seemed to want to know what had happened. She was sweet and polite and in the end promised some things of which she was very vague...free stay next time? Who knows. Whatever, she was going to do something for me, or send me something, and apologized for the conduct of her employees. Never heard from her again Nada. This is typical nonetheless of many hotel managers. Too bad but I will not stay there again due to the lies from the manager and once again, the surly employees. Look across I-20 and there are a couple hotels that look very nice...am staying there next Feb. Dump this one please.

Room Tip: Rooms on south side quieter, no kidding...barking dogs on north side in subdivision if one could call it that.
  • Stayed: February 2012, traveled solo
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1  Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2012

Very nice receptionists. Room cleaned & towels changed every day. Good Bed. Excellent Breakfast and helpful attendant. Price comparable to other hotels.

  • Stayed: June 2012, traveled as a couple
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Thank RRCOLEMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2012

If you are looking for a home away from home, look no further than the Best Western in Sweetwater Texas. The staff knows that your stay is very important and they go out of their way to make your stay a very pleasant one. A big thing to me is the staff's attitude and the way they treat me as a guest in their hotel. We had a small problem when my wife and I moved in and when I spoke to the manager about this problem, she corrected it on the spot. That is the way this hotel is run, they care about their guests. I have been here working for 7 months and I would not even think of looking to stay anywhere else.

Room Tip: You want to stay in the apartment if it is available.
  • Stayed: May 2012, traveled on business
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Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2012

THEY really bent over backwards to be accomodating. Service is the best! "Can-do" attitude from front desk to those who works sooooo hard at cleaning & maintenance. Reflects a great GM?? Neighborhood lends itself to much needed walks and even walmart is walking distance for those who like fresh air. Pool/hot tub are great. Only negative, if any, is breakfast variety, but then they are not a restraunt either!! I will be back!!!

Room Tip: Rooms on the North are quieter as they are not facing the interstate. Hotel is overall well insulated and quiet between rooms.
  • Stayed: May 2012, traveled on business
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Thank 56208Tim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2012

What a welcome change after staying at the HIE here. The staff is extremely courteous and polite. The housekeeping is what housekeeping should be. They go above and beyond. They definitely make you feel welcome. The breakfast is wonderful and always stocked. I can say nothing but the best for this hotel and staff. They are awesome and have earned a lifetime guest. The management and all the staff have definitely learned the art of customer retention. The guests all feel welcome and the energy is nothing short of pure Happiness and your surrounded by individuals who enjoy their jobs. What an awesome place to stay either long-term or 1 night. You will definitely come back!

Room Tip: Awesome hotel with pleasant staff members who go above and beyond.
  • Stayed: April 2012, traveled on business
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Thank Bianca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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