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“Loved the stay!” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Sweetwater

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Holiday Inn Express Hotel & Suites Sweetwater
Ranked #5 of 10 Hotels in Sweetwater
1 review
“Loved the stay!”
5 of 5 bubbles Reviewed May 1, 2013

This is a very good hotel to stay at, sweetwater doesn't have much to do but you can sure feel at home at the holiday inn. Very friendly staff love the rooms with the flat screen and big comfy bed. I don't see how people can complain on the reviews. Bc my stay was great. I didn't have one problem. And slept safe and sound through the night. ;) I will be back. A wonderfull hotel!

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank melissaaaaaaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald P, General Manager at Holiday Inn Express Hotel & Suites Sweetwater, responded to this review, June 24, 2013
Wanted to take a moment to Thank you for your review and recent stay with us. Your feedback is very important because it helps us to grown and improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
    33
    29
    20
    5
    5
See reviews for
30
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4
27
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
sweetwater, tx
1 review
5 of 5 bubbles Reviewed April 26, 2013

My Church has chosen Holliday Inn Express in Sweetwater to accommodate our guests (Evangelist, Musicians, ect.) The hotel seems determine to go out of it's way to treat us like we were the five star guests rather than them being the five star hotel. The rooms are great, the breakfast bar the best, every thing is clean and comfortable, but the thing that makes us keep coming back is the kindness, and helpfulness of the staff. from the man blowing off the parking lot to the senior manager we are cared for like we were the only ones. Way to go HIE in Sweetwater, Tx.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank terry w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerald P, General Manager at Holiday Inn Express Hotel & Suites Sweetwater, responded to this review, April 29, 2013
Wanted to reach out and say Thank you for leaving your review. We are glad you enjoyed your stay and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sweetwater, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 24, 2013

Love these place will always be coming back the people here make u feel like your at home ..rooms smell good well kept comfy beds easy access to the highway. berry happy with these hotel.I would like to take everyone

Room Tip: Will I recommend these hotel I stayed at Hampton and there is scorpions in the room.
See more room tips
  • Stayed April 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank maf_lopez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Holiday Inn Express Hotel & Suites Sweetwater, responded to this review, July 22, 2013
Thank you for your Recent Stay with us and We always look to make your experience like your home away from home. I am glad my staff was able to do that for you and we look forward to your next visit to Sweetwater, TX
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 20, 2013

The rooms where very clean and roomy. The staff was extremely friendly and funny. Breakfast is free and enough to get you filled till noon. Internet was fast. Downloaded 600mb while being there in a short time!

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Simbo911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed April 17, 2013

Upon checking in, I was told they did not have my reserved room and they were out of rooms. I showed them the confirmation # but they still could not retrieve it. However, they were able to come up with a room for me from one that had been taken out of service. That turned out to be ok.
Otherwise things were ok but the room is showing age somewhat. I have stayed at the nearby Hampton Inn several times and it is my preferred place to stay in Sweetwater.

  • Stayed April 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sweetwater, responded to this review, May 2, 2013
Dear Michael W,

Thank you for taking the time to write a review about your recent stay with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept my sincere apology for the shortcomings you have experienced during your stay. We are hospitality professionals who pride ourselves on delivering world class service and for that reason, your comments will surely be looked into. I have taken notes of your feedback and assure you that proper measures will be taken to ensure that there will not be a recurrence.

I look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bartlesville, Oklahoma
Level Contributor
141 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed March 2, 2013 via mobile

Our room was clean, but showing signs of wear. We did not have a desk chair with wheels, but rather a worn arm chair. There were scratches on the wood furniture. The easy chair had been used so much that the fabric was oily. However, the TV was quite large and there were many HD channels. We probably will not return unless we read that the place has been overhauled. We spend about 60 nights per year in Holiday Inn Expresses, and this one rates near the bottom.

Stayed March 2013, traveled as a couple
Helpful?
1 Thank JoefromOklahoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sweetwater, responded to this review, March 19, 2013
Dear JoefromOklahoma,

Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I have taken note of your valuable comments and will share these with our management team for the purpose of bringing improvements needed.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed February 5, 2013

Staff was very helpful but hotel is beginning to need repair. leaky faucet in shower and was concerned that shower curtain would fall. Hair dryer didn't work and staff had to replace it.. Staff was very helpfull in resolving issue but appears it's time to get things up dated.

  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kmbama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sweetwater, responded to this review, July 17, 2013
Dear Kelly B,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding the bathroom condition. We will address these point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Sweetwater

Property: Holiday Inn Express Hotel & Suites Sweetwater
Address: 300 SE Georgia Ave, Sweetwater, TX 79556-8248
Phone Number:
Location: United States > Texas > Sweetwater
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Sweetwater
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sweetwater 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
New Hotel in Sweetwater, Texas Boasts Premium Amenities Come and relax in the brand new Holiday Inn Express Hotel & Suites Sweetwater accommodations near the Nolan County Coliseum. Our Sweetwater hotel is only three miles from the coliseum. Bring your family for a fun stay at our Sweetwater hotel, located just off I-20 in close proximity to numerous local attractions, including the Nolan County Coliseum, historic downtown Sweetwater and our famous wind-farm turbines. Other nearby attractions include the Pioneer Museum, the Trail of Lights and recreation opportunities on the beautiful nearby lakes. Business travelers will appreciate the comfortable Sweetwater accommodations we offer near the Nolan County Coliseum. Located in the downtown area of Sweetwater, Texas, this hotel offers easy access to Ludlum Measurements and the major local gypsum producers: US Gypsum, Georgia-Pacific and National Gypsum. In addition, meeting space for up to 50 people and business services including free high-speed, wired and wireless Internet access, copying, faxing and printing are provided. While you stay with us, enjoy amenities including the heated, indoor pool, hot tub and a guest library with business books, magazines and leisure novels. Book your reservations now to take advantage of our great Sweetwater hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Sweetwater
Holiday Inn Sweetwater
Sweetwater Holiday Inn

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