We stayed in one of the six-plex units 1/2 mile down the beach from the restaurant/main hotel. The location was great. We were right on the beach with fabulous front semi-shaded porch. It was a quiet family atmosphere which is what we were looking to find. Being able to bring the dog was wonderful.
The staff people we talked with were kind and helpful. It just seemed difficult to get in touch, and get a response in a timely manner. Never during the three days were we able to get help by phone for any of our concerns. We would call, get put on hold, get disconnected, so off we went to drive back to the office for help.
After paying our balance at check-in we learned we were NOT to drink the water or brush teeth with the tap water. We didn't count on having to supply drinking water for our selves and the dog! Because the tap water wasn't drinkable, and there was no dishwasher or dish soap, we ended up eating picnic style with disposable everything.
Our room key didn't work and the room we were assigned had a broken window, so back 1/2 mile to the office to work that out.
There was a clump of hair on the toilet when we first arrived, adding a little "ick" factor.
The front TV of two never worked even after repeated attempts to get it fixed.
One of our group cut his foot on exposed carpet tacks between the bedroom and main hall so we left a towel over that frayed carpet for our stay.
The pull out couch (promised a Queen) was a futon and extremely lumpy and bumpy, while the bed was a solid material with no give whatsoever.
The toilet clogged the first morning. We called and waited on a plunger, but by the afternoon ended up driving up to the office to get it ourselves.
- Official Description (provided by the hotel):
- The idyllic beachfront “Ocean Village Hotel & Resort”, Surfside Beach, TX 77541 is located 12 minutes from the Freeport/Lake Jackson Port and Commerce Center, a scenic 36 minute ocean front drive from Galveston’s fine dining and amusement parks, a leisurely 60 minutes from downtown Houston or a rustic 240 minutes from Austin, the State Capital. Surfside, recognized as one of the “Best Beach Communities” on the Gulf of Mexico, has many activities easily accessible from the hotels fifty nine fully detailed balconied “King or Double Queen” suites, kitchenettes, and standard rooms. “Dine Anytime or have A Reunion” at the boardwalk Café or Seaside Bar before you “Catch some Rays, Surf the Waves and Get Married” on the resorts sugar sand beach,” Fish for Reds” a half mile into the Gulf on the inlet jetty, “Observe the Fish” or walk the nature trail at the nearby Sea Center Texas Hatchery and Aquarium, “Watch the Birds” from your balcony overlooking the local preserve, “Launch your Boat” at the town’s inlet ramp or “Ride your Bike” to City Hall for a ghost guided tour of the Island’s Museum. Relax, walk your pet “See the Sun Rise and set”, then reinvigorate your life with the superior accommodations, extraordinary customer service and great food found exclusively at the Ocean Village Hotel & Resort. ... more less
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