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“Great Hotel...Great Location”

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Sugar Land Marriott Town Square
Ranked #2 of 9 Hotels in Sugar Land
Certificate of Excellence
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel...Great Location”
Reviewed August 26, 2014

This place is where is where you need to stay if you are gonna be in Sugar Land. They take care of their guest and make sure things are right. I have traveled for business for over 10 years and this has been one of the best.

Stayed August 2014, traveled on business
Helpful?
1 Thank Jeremy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, September 4, 2014
Dear Jeremy M:

Thank you for sharing some feedback about your recent stay at the Sugar Land Marriott Town Square. We are thrilled to know that you consider us to be one of the best properties that you have visited. Coming from a seasoned traveler like you, your words mean the word to us.

Your business is very important to us. We will never take it for granted. Our goal is to make the Sugar Land Marriott your "home away from home."

We look forward to having you back in Sugar Land!

Very Respectfully,

Jeffrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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832 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
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English first
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 26, 2014

Our stay was very pleasant and I wish we could have stayed longer.

I am a Rewards Member and my travel takes me to hotels throughout the country. The Sugarland Marriott hotel and the concierge lounge was truly one of the nicest ones to which I have ever been.

We also received the “VIP Guest of the Day” when we checked in and that was an extremely pleasant surprise! We had some abosolutely yummy chocolate-dipped cookies in our room when we arrived.

The hotel is in the middle of a fabulous shopping center with numerous restaurants, boutiques, etc. and right across from City Hall.

The staff was very courteous as well and always greeted us with a smile.

This is the place to stay in Sugarland!

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Betty102030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, September 4, 2014
Dear Betty102030:

Thank you so much for taking the time to share feedback about your stay. It was an honor to host you and to have you as our Guest of the Day!

The entire staff appreciates your kind words. Please come back and see us again sometime soon.

Have a terrific week, Ma'am.

Cheers.

Jeffrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 19, 2014

Excellent is an understatement, you guys are awesome. This was our 2nd stay at your hotel and each time, you've exceeded our expectations. Joseph at the front desk provided excellent service and for this he should be recognized with great merit. He is a model employee. The room was immaculate and the location speaks for itself. We continually brag about this hotel and the service to our friends. We will be back. Keep up the good work.

Sincerely,

Mr. & Mrs. Davis

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sa62266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, August 20, 2014
Dear Mr. and Mrs. D:

Thank you so much for your review. You are very kind!

Joseph and the entire staff will be thrilled to hear your kind words.

We know that you have many hotel choices available to you. We appreciate the fact that you chose the Sugar Land Marriott for your stay.

We look forward to having you back!

Have a great week!

Very Respectfully,

Jeffrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockport, Texas, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 18, 2014

My husband and I were in Sugar Land this weekend for a quick getaway and stayed at the Marriott Town Square. The property was very well maintained and the staff delightful. I happen to me a meeting professional and I would use this hotel for meetings without hesitation.

Thanks to the staff for making the stay so wonderful!

See you soon.

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, August 20, 2014
Dear Ms. Debra S:

You are very kind!

We appreciate your taking the time to share such great feedback about the Sugar Land Marriott. You are very important to us and we want you to know it! Our goal is to make the Sugar Land Marriott your "home away from home."

Please let me know if I can ever assist with anything.

Have a terrific week!

Very Respectfully,

Jeffrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed August 16, 2014

I'm a platinum member with dang near all the other chains and have pretty extensive experience with customer service. I can honestly say that no other hotel I've had the opportunity of experiencing has this level of service. It's cultural and starts with the GM Jeffrey. He must have created an environment that is awesome to work in because every single person with a Marriott name tag treats me like a prince. Totally unnecessary and unexpected, but Definitely appreciated. This is my second time here, and the second time I've posted to this site. That should tell you how phenomenal the staff is considering that in 2014 I've spent 87 nights in hotels.
Hot Dog y'all, keep it up!!
-Incredibly satisfied traveler.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barrett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, August 20, 2014
Dear Mr. S:

Thank you so much! It was an honor to finally meet you!

Thank you for the kind review. We are delighted to know that you enjoyed your visit. The staff will be thrilled to hear your feedback.

We value your business and we want you to know it.

Kindly let me know if I can ever assist with anything. Have a wonderful week, Sir.

Very Respectfully,

Jeffrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEW BRAUNFELS
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 15, 2014

Just stayed here for a merchandise show. The location is great, the staff is SUPERB, and the service even better. The workout facility is very nice as well as the pool area. Always plenty of towels and water. The rooms have been newly updated and the beds are very comfortable. The bathroom soap/lotions are aromatherapy which are also a plus. There are a ton of shops, restaurants, and bars all within walking distance. So once you park in the free parking garage or valet, your set. During my stay, I received a Personalized Robe and a handwritten "thank you" note for being a valued customer. Talk about making someone feel special!

  • Stayed August 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Retailer2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, August 20, 2014
Dear Retailer2013:

Thank you so much for the kind feedback! We are glad to know that you found your stay to be sweet! Thank you so much for sharing your comments about the Sugar Land Marriott.

We are glad that you liked the robe. We want you to know that you are very special to us!

Our goal is to make the Sugar Land Marriott your "home away from home."

We look forward to having you back in Sugar Land!

Very Respectfully,

Jeffrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennett Square, Pennsylvania, United States
1 review
Reviewed August 13, 2014

Very nice property, wonderful friendly staff, excellent food. Shopping, outstanding restaurants all within short walking distance. Stayed for business would like to go back on a personal visit in the future

  • Stayed August 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, August 20, 2014
Dear David D:

I hope that all is well in Pennsylvania.

Thank you for sharing your notes about your recent stay at the Sugar Land Marriott. We are all delighted to learn that you liked the property and our location.

Let us know if we can assist with anything before your next visit. Please extend our regards to your family.

Yours in Hospitality,

Jeffrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sugar Land Marriott Town Square

Property: Sugar Land Marriott Town Square
Address: 16090 City Walk, Sugar Land, TX 77479-6539
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sugar Land
#1 Family Hotel in Sugar Land
#1 Romantic Hotel in Sugar Land
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sugar Land Marriott Town Square 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sugar Land Marriott Town Square Hotel Sugar Land
Marriott Sugar Land

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