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“Fantastic experience” 5 of 5 bubbles
Review of Sugar Land Marriott Town Square

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Sugar Land Marriott Town Square
Ranked #1 of 8 Hotels in Sugar Land
Certificate of Excellence
The Colony, Texas
1 review
“Fantastic experience”
5 of 5 bubbles Reviewed March 10, 2014

I want to share our experience we really enjoyed during our one night stay. The bed was extremely comfortable, the room was very clean, and the service was extraordinary. It was such a pleasant experience that we wanted to stay a couple of other nights but could not because of a prior engagement. We definitely would have extended our stay if it was possible. It an amazing experience and we will not hesitate to stay this hotel in the future.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank April D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, Manager at Sugar Land Marriott Town Square, responded to this review, April 12, 2014
Thank you so much for your kind feedback about the Sugar Land Marriott. Our entire staff is delighted to learn that you had a fantastic stay. You are very important to us and we want you to know it! Our goal is to make the Sugar Land Marriott your "home away from home."

We look forward to having you return!

Very Respectfully,

Jeffrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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814 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (191)
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English first
Chicago, Illinois
Level Contributor
133 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed March 10, 2014

Sugar Land Town Square is weird in its non-wierdness. It's where Stepford Wives would live if they lived in Texas; a totally new, built-from-scratch, all-the-same-architecture "Town Center," complete with town hall, in the suburbs of Houston. It's exactly the sort of place where professional associations like to hold their meetings these days, and that's how my partner and I came to be staying there for 4 nights. This Marriott is pretty what you would expect it to be--an efficiently run hotel for medium-sized meetings. It's relatively new, clean, and the amenities it has are well-maintained. The in-house restaurant is minimal, and we thought the buffet breakfast was over-priced for the quality of the food. On the other hand, the small store by the front desk where they sell OTC drugs, toiletries, snacks, etc. was excellently and abundantly stocked.
On the morning that we slept late, our room never got made up.
There are some nice restaurants and shops of the large mall variety in the surrounding blocks.
I would only go back here if a meeting I needed to attend was scheduled here, but under those circumstances, I would be glad to attend.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michelfoucault
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, April 12, 2014
We appreciate your taking the time to share some feedback about the Sugar Land Marriott. You are very important to us and we want you to know it! Our goal is to make the Sugar Land Marriott your "home away from home." We will continue to work to improve.

Have a terrific week!

Very Respectfully,

Jeffrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Charles, Louisiana
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 1, 2014

This is the best located hotel in Sugarland. It is right in the heart of the entertainment and shopping area. You have no need to drive anywhere if you want to go shopping or to dinner as you are surrounded by good restaurants and the First Colony Mall is walking distance.
The rooms are very good, always clean and has everything you need.
The staff at reception can maybe just be a bit more friendly as sometimes you walk in and they do not even look up and greet you as you walk past.
The hotel is very busy so make sure you make your reservations well in advance.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nadine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, April 12, 2014
Thank you for your comments. We appreciate your taking the time to share some feedback about the Sugar Land Marriott. You are very important to us and we want you to know it! Our goal is to make the Sugar Land Marriott your "home away from home." We will continue to work to improve.

Have a terrific week!

Very Respectfully,

Jeffrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed February 24, 2014 via mobile

Pros: great area, lobby and staff is very good. Starbucks right off lobby.
Cons: rooms are quite dated and a bit musty. Bathroom is ridiculous given the cost of this hotel. Concierge lounge for breakfast is lacking and dated.
Valet parking only is expensive.

Stayed February 2014, traveled on business
Helpful?
Thank SpartanGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, Front Office Manager at Sugar Land Marriott Town Square, responded to this review, March 2, 2014
Thank you for taking the time to post the review. We are have anticipated to be complete with the guest rooms and concierge lounge refresh in April 2014 and I hope you will come back to see the great transformations!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 19, 2014

We stayed here for a wedding over Valentine's weekend and we as well as all of our friends gave our stay rave reviews! Most of our comments revolved around the staff...excellent and one of the most helpful and friendliest staffs ever. The room was great; very clean and comfortable. As there were many of us in our group, our hangout quickly became the large and very comfortable lobby bar. One of the best reasons for staying here is that the hotel is surrounded by numerous shops, bars and great places to eat and they are all within walking distance. Just park in the parking garage and let the fun begin!! We would stay here again it a heartbeat and highly recommend it to everyone!!!

  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wiedn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, April 12, 2014
Thank you for sharing your notes about your recent stay at the Sugar Land Marriott. We are all delighted to learn that you had a great stay. We count on frequent travelers like you for our hotel's success. You are very important to us and we want you to know it! Our goal is to make the Sugar Land Marriott your "home away from home."

Let us know if we can assist with anything before your next visit.

Yours in Hospitality,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Angleton, Texas
1 review
5 of 5 bubbles Reviewed February 17, 2014

My husband and I were celebrating our 40th Valentine's Day together and we wanted to do something special. I am so glad one of our choices was to stay at the Sugar Land Marriott Town Square! Carmen presented us with coupons for free drinks and appetizers at the bar upon our arrival. The Marriott is centered in a wonderful area within walking distance to great shopping and restaurants. I cannot say enough about the staff they were wonderful and very attentive. The breakfast buffet was great the wait staff was gracious and made you feel really special. We are looking forward to staying there again.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cynthia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, April 12, 2014
We are delighted to learn that you had a great Valentine's Day celebration. Thank you for sharing your feedback. You are very important to us and we want you to know it! Our goal is to make the Sugar Land Marriott your "home away from home."

Let us know if we can assist with anything before your next visit.

Yours in Hospitality,

Jeffrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solon, Ohio
1 review
5 of 5 bubbles Reviewed February 17, 2014

I've been a Marriott platinum level guest for a number of years and I'm used to reasonable service at almost all Marriotts I stay at, however Sugar Land went out of there way to take care of us at every step and to provide that extra level of service that you don't often see. Of course the location is terrific too which adds to the experience with lots of restaurants choices within walking distance.

I'm looking forward to staying here again.

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank randy u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this review, April 12, 2014
Thank you for providing your observations about your recent stay at the Sugar Land Marriott. Our entire team is thrilled to know that your stay went very well. You are very important to us and we want you to know it! Our goal is to make the Sugar Land Marriott your "home away from home."

We look forward to having you back in Sugar Land!

Very Respectfully,

Jeffrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sugar Land Marriott Town Square

Property: Sugar Land Marriott Town Square
Address: 16090 City Walk, Sugar Land, TX 77479-6539
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sugar Land
#1 Romantic Hotel in Sugar Land
#1 Business Hotel in Sugar Land
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sugar Land Marriott Town Square 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sugar Land Marriott Town Square Hotel Sugar Land
Marriott Sugar Land

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