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“Great Valentine's Day Stay”

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Sugar Land Marriott Town Square
Ranked #2 of 9 Hotels in Sugar Land
Certificate of Excellence
Reviewed February 16, 2014

The Sugar Land Marriott provided the best customer service and had the friendliest staff that I have ever encountered at any Marriott in the US. From the moment we arrived until we checked out the next day, the staff was first rate. We were there to celebrate an early Valentines Day on Feb 13-14. I ordered some flowers to be delivered to the hotel for my wife and the staff made sure the were prominently placed in the room upon our arrival. The young woman at the front desk gave us coupons for free drinks and appetizers at the bar (delicious). We were also upgraded to one of the best rooms in the house overlooking the town square. The staff in the bar and the concierge room were great and the food and snacks there were good and plentiful. The next morning the breakfast buffet was outstanding. This was our fourth time staying at this location and it has been great every time. We will definitely be back.

Room Tip: Ask for a room overlooking the town square.
  • Stayed: February 2014, traveled as a couple
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Thank dfeatherston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this reviewResponded April 12, 2014

Thank you for providing feedback about your recent stay at the Sugar Land Marriott.

We are thrilled to know that you had a delightful Valentine's celebration at our hotel. Your business is very important to us. We will never take it for granted. Our goal is to make the Sugar Land Marriott your "home away from home."

We look forward to having you back in Sugar Land!

Very Respectfully,

Jeffrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (845)
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596 - 602 of 845 reviews

Reviewed February 11, 2014

service of a hotel a level or two higher in cost
constant attention by the staff who don't relax until they fix the issue
we had a huge wedding there (almost 500 guests) and stayed for a week preparing and staying after
rates very reasonable - great food and service
banquet, rooms and the whole staff
i normally don't use valet service but those guys were awesome as well
could not have asked for more

Room Tip: get a corner if you are a rewards member
  • Stayed: February 2014, traveled with family
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Thank dedon4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this reviewResponded April 12, 2014

Thank you for sharing your notes about your recent stay at the Sugar Land Marriott. We are all delighted to learn that you had an awesome visit!

You are very important to us and we want you to know it! Our goal is to make the Sugar Land Marriott your "home away from home."

Let us know if we can assist with anything before your next visit to sweet Sugar Land!

Yours in Hospitality,

Jeffrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2014

Jeffrey,

My stay was excellent. I had a reservation for 3 days. Through the kindness of Kizzy, I was able to stay for 8 days, My sister was admitted to the hospital the day we were to leave and we were quite uncertain the length of her stay. Kizzy allowed me to extend our stay daily. In times of such great stress, this was invaluable to me.She even had a fruit plate sent to my room one evening, I guess he could tell that I was too tired to stop to eat.

I had no means of transportation and the shuttle was very valuable. The shuttle drivers were very kind and helpful.

Although I found your entire staff friendly and helpful, always giving me a kind smile, there was also one other special person, Perlyn, in the dining room where I ate bkft every day. She introduced herself and thereafter it was so comforting to hear her call me Miss Fran and inquire about my sister every morning.

I realize the atmosphere in a work environment is due to leadership so I want to commend you also.

Sincerely. Fran Koch

  • Stayed: February 2014, traveled with family
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Thank Fran K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this reviewResponded April 12, 2014

Thank you for sharing your notes about your recent stay at the Sugar Land Marriott. We are all delighted to learn that you had a wonderful stay at the property. You are very important to us and we want you to know it! Our goal is to make the Sugar Land Marriott your "home away from home."

Let us know if we can assist with anything before your next visit.

Yours in Hospitality,

Jeffrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

Had a great stay at this Marriott. What a great surprise to find a tray of sweets on the desk, and then to have a bottle of wine brought to my room! Was I impressed. Will definetly stay here again, even without the free goodies! The room was "roomy", very clean and quiet. The staff was very attentive, with a smile always on their faces. Thank you, Marriott!

  • Stayed: February 2014, traveled on business
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Thank tdy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this reviewResponded April 12, 2014

Thank you for the review.

Thank you for letting us know that your stay was great! You are very important to us and we want you to know it! Our goal is to make the Sugar Land Marriott your "home away from home."

We look forward to having you back in Sugar Land!

Very Respectfully,

Jeffrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

Looks like they have been doing some updating since my last visit. Everything was excellent....from check in, to the room, to the bar, to the concierge service. Thank you very much! Fantastic area! Always look forward to staying at Sugar Land Marriott.

  • Stayed: January 2014, traveled on business
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Thank Jan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffreyGM, General Manager at Sugar Land Marriott Town Square, responded to this reviewResponded April 12, 2014

Thank you for sharing your notes about your recent stay at the Sugar Land Marriott. We are all delighted to learn that you had a great stay.

We count on repeat guests like you for our hotel's success. You are very important to us and we want you to know it! Our goal is to make the Sugar Land Marriott your "home away from home."

Let us know if we can assist with anything before your next visit.

Yours in Hospitality,

Jeffrey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014 via mobile

We visit Houston a lot and we stay at this hotel every time! From the moment you walk in to the moment you leave you feel right at home. They are very professional and friendly!! We had incredibly unpleasant people staying next to us screaming, cussing, and fighting at 3:30am. It took about 10 minutes before an employee came and handled the situation! We VERY much appreciated that. They calmed down and we could go back to sleep. So thank you! As always, we will be back!
Ashleigh & Greg

Stayed: February 2014, traveled as a couple
Thank Ashleigh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, Front Office Manager at Sugar Land Marriott Town Square, responded to this reviewResponded February 3, 2014

We are so happy that you enjoyed your stay and experience in the hotel. Our staff takes great pride in offering wonderful service and we are thrilled when our guests leave so satisfaction. We appreciate you taking the time to post the great review and look forward to seeing you in the future very soon.

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Reviewed January 29, 2014

I recently spent four nights at the Sugar Land, TX Marriott. I was impressed with the quality of service by the entire staff. Especially the restaurant staff during breakfast and the housekeeping staff and their attention to detail.

The rooms are comfortable and quiet. A large variety of restaurants, entertainment and shopping opportunities are within a short walk or a short drive.

Room Tip: Rooms on the main entrance side can be noisier depending on evening activity in the area.
  • Stayed: January 2014, traveled on business
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Thank Gary D P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, Front Office Manager at Sugar Land Marriott Town Square, responded to this reviewResponded February 3, 2014

We greatly appreciate you taking the time to review our hotel. Our staff will be happy to know that we took such great care of you. If you are in the area again, we hope to have to chance to host you again as well. Thank you for your kind words.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sugar Land Marriott Town Square

Address: 16090 City Walk, Sugar Land, TX 77479-6539
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sugar Land
#1 Romantic Hotel in Sugar Land
#1 Family Hotel in Sugar Land
Price Range: $139 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sugar Land Marriott Town Square 3.5*
Number of rooms: 300
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Also Known As:
Sugar Land Marriott Town Square Hotel Sugar Land
Marriott Sugar Land

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