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Extended Stay America - Houston - Sugar Land
Ranked #8 of 9 Hotels in Sugar Land
Reviewed June 11, 2009

Here we are again, another hotel. Extended Stay Deluxe they have two ratings online, and this hotel was our last choice being that we had a pet. That's the only reason why we came here. We have a studio, room is quite large. Grease all over the front of microwave, otherwise fairly clean. They have the type of print in their sofas that won't let you see dirt. Mattress is old and out dated, headboard on wall, no pillowtop mattress, comforter (old-fashioned bedspread) towels are paper thin. You have to ask for clean towels otherwise they request you re-use them. Housekeeping comes at 9:00 a.m. (too early). They supply all dishes, silverware, no dishwasher. The hotel is dying of a upgrade and new management. Oh!!! They tried to sale us a studio suite for $135.00 + 25.00 pet fee. Online the rate was $89.99. Hotels.com had to call in our reservation because the front desk claimed they didn't receive a reservation message.

  • Stayed: June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank cpiggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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112 - 113 of 113 reviews

A TripAdvisor Member
San Antonio, TX
114
Reviewed April 26, 2004

The Sugarland Hearthside has an economical price tag because you are getting the basics. There are no frills and provides you with a "roof over your head". I was not pleased with the team they had behind the counter. I booked my rooms online and they were very disorganized in expediting us to our rooms. The following morning we were harrassed by the clerk saying the rooms had not been paid. I showed him the online bill where my credit card was charged, and he gave it back to me without a "Thanks for staying!" comment. They were young and immature "kids" working behind the counter, and I will never stay at this Hearthside ever again.

14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Houston - Sugar Land

Address: 13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 9 Hotels in Sugar Land
Price Range: $65 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Sugar Land 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay

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