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“It was ok”

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Holiday Inn Express Sugar Land
Ranked #7 of 8 Hotels in Sugar Land
Dousman, Wisconsin
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“It was ok”
4 of 5 bubbles Reviewed July 24, 2014

I stayed here 5 nights in July. The rooms were small and the air conditioner was loud. The rooms were clean and the staff exceptionally friendly! The breakfast had a good selection and coffee was ready for me every morning by 5:30! I so appreciated that. Thank you!

  • Stayed July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Cathy4572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review, September 8, 2014
We are delighted to hear you've enjoyed most of your stay with us. We are replacing AC units with the General Electric brand which is working much better. On your next visit please let us know so we could get you checked in to one of our suites which is a larger room.
Thank you for staying with us.

Sincerely,
Margaret R
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87 reviews from our community

Traveler rating
    19
    31
    19
    14
    4
See reviews for
15
8
9
45
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Any
English first
Dallas, Texas
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed July 13, 2014 via mobile

This isn't a fancy hotel by any means. Rooms are a little small and televisions are outdated. Bathrooms also on the smaller side.

On a positive note, the free breakfast is large and substantial.

It was a little harder to find the access road to get there for the main road, but we may have gone a back way. Better signage would be a positive.

Stayed June 2014, traveled with friends
Helpful?
Thank trfan77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review, July 28, 2014
Dear Youngatheart136,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I apologize for any confusion regarding your reservation. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed June 12, 2014

Okay, I really want to give it a 2.5 stars, but since that isn't an option, I'll downgrade a bit. I can say the bathroom was the cleanest, shiniest hotel bathroom ever, so that gets a 5! The rooms were small and left very little room for moving around or storing things, plus they were very poorly lit. And our one window was small and let in very little light. We had two full size beds in the room, and they were onlt moderately confortable.

Room Tip: Not good for families as the rooms are very small.
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daphsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review, June 29, 2014
Dear daphsmom,

Thank you for writing a review about your stay. It is nice to know you found the cleanliness of the bathroom flawless . I am however, disappointed that the size of the room and the lighting conditions were not to your liking. We are very sorry for any inconvenience these aspects have caused.

As a valued guest, we give great importance to all your feedback is this is our best resource for improvement. Thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, TX
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed May 12, 2014 via mobile

I have now stayed at this property several times and do not understand the many recent good reviews. True the hotel is in a great location, but it is an older HIE, the AC is very loud and the thermostats never seem to operate properly (regardless of the room I am in), and the rooms are small. The bathroom vanity is short on space as well.
On the upside, the hotel is near some very good nightlife p, it is clean with a friendly staff, and with the AC noise you could not possibly hear anything outside.
You can do better for the money spent.

Stayed May 2014, traveled on business
Helpful?
Thank Craig C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review, May 31, 2014
Dear Craig C,

Thank you for staying with us again. I am glad to know that you find the staff friendly and the rooms clean.

Please accept our sincerest apologies that the air conditioning unit and the size of the room did not live up to your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

John O
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
110 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 bubbles Reviewed February 6, 2014 via mobile

Staff, excellent and friendly. Location, very good close to town center (by car). Hotel room was not fresh bed not the best. A call at 9 AM to our room to ask us if we ready to check out is a first for us. $170 plus tax is def overvalued. Renovated bathroom is ok. Wifi weak but free. Breakfast is mediocre but free. Business center PCs need faster ones with better software.

Stayed February 2014, traveled on business
Helpful?
Thank Sherif E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this review, February 21, 2014
Dear elsalawy,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am pleased you liked the location of our hotel. I am very sorry to hear about the troubles you encountered over the computers at the business center. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions.

Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
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Travelers are raving about these Sugar Land hotels

Pittsburgh, Pennsylvania, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 27, 2013

Very clean, good service, didn't have the best rate. This hotel is in a great location, near some great restaurants. Very close to Crown Cork and Seal, the plant I cover. I'll probably stay here everytime I'm in Sugar Land.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PJ T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexsugarland, Manager at Holiday Inn Express Sugar Land, responded to this review, September 2, 2013
Thank You for choosing the Holiday Inn Express Sugarland, we appreciate your business.
We look forward to seeing you on your next visit here where eveything is sweeter in Sugarland Texas!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pa
Level Contributor
269 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed July 20, 2013

This was my first stay at a HIE. I have avoided them in the past due to their seemingly routine location right up against the busiest highway in the area. This one is different. It's well off the road, and shockingly quiet. The rooms are modest but clean and well-maintained. The staff is nice and makes every attempt to be accommodating. The breakfast is sparse, somewhat high in carbohydrates, but I've had a whole lot worse in a lot more expensive places.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelguyPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this review, July 25, 2013
Thank you for choosing the Holiday Inn Express Sugarland, we appreciate your business.
We are happy you enjoyed your stay with us and we look forward to seeing you on your next stay.
Everything is Sweeter at the Holiday Inn Express Sugarland!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Sugar Land

Property: Holiday Inn Express Sugar Land
Address: 14444 Southwest Freeway (Highway 59), Sugar Land, TX 77478
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Sugar Land
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Sugar Land 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Holiday Inn Express Hotel in Sugar Land offers convenience to Hwy. 59 (Southwest Freeway). We are just 30 minutes from downtown Houston. Each morning guests can enjoy our complimentary Express Start breakfast, now serving hot breakfast every day. Don t forget our delicious fresh warm cinnamon rolls, our special Smart Roast coffee and many more choices that will satisfy any guest's hunger. The Holiday Inn Express Hotel in Sugar Land is centrally located to Schlumberger, Fluor Daniel, Texas Instruments, Imperial Sugar, Nalco, Polly Ryon Memorial Hospital, and Sugar Land Medical Center. We offer free Wi-Fi, business center and local phone calls to all of our guests. We are an alternative to Houston hotels. We are 30 minutes from the NRG Stadium, Minute Maid Park, Toyota Center, the Museum District, the Galleria and George R. Brown Convention Center, and the world's largest church Lakewood. There's golfing at Greatwood Country Club. Just two miles from First Colony Mall and Sugar Land Town Square Center. Whether you re in Sugar Land or Houston for business or pleasure The Holiday Inn Express Hotel in Sugar Land is your home away from home. We're looking forward to your visit. ... more   less 
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Also Known As:
Holiday Inn Express Sugar Land Hotel Sugar Land
Holiday Inn Sugar Land
Sugar Land Holiday Inn

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