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“Good, but isolated”

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Holiday Inn Express Sugar Land
Ranked #8 of 9 Hotels in Sugar Land
Reviewed May 1, 2013

In general, the hotel is all what you would expect of a Holiday Inn Express. Facilities are ok, you have a decent breakfast and attention is good.
If you have a car, then it´s fine.
The problem is if you have no car, because there is nothing near to walk to and taxis can take a while to arrive.

  • Stayed: April 2013, traveled on business
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Thank Gitana_mx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this reviewResponded May 14, 2013

Dear Gitana_mx,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We regret our location negatively impacted your stay. We hope this will not deter you from visiting us again.

Thank you again for your feedback.

Sincerely,

Connie D
Case Manager
IHGCare

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55 - 61 of 93 reviews

Reviewed February 27, 2013 via mobile

I stayed here one night for business. The king suite I stayed in was clean and for the most part well taken care of. The staff was friendly and courteous, and check-in was very quick.

The address was tough for the GPS to figure out, but after circling around a couple times I managed to make my way into the parking lot. It is located behind the fed-ex store which has a small driveway and if you miss it, count on at least 10 minutes to circle back around.

The continental breakfast was good as is typical for HIX.

I would stay here again without a doubt.

  • Stayed: February 2013
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Thank misterebeamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

The staff were so nice, hotel was clean, breakfast was delicious. Would certainly recommend this hotel to everyone! Stayed there while visiting my dad at the VA hospital in Houston. Was extremely impressed!

  • Stayed: February 2013
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Thank dreamerz5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

Property is relatively new. Clean. Checkin staff was friendly. A little walk to localrestaurants - auto recommended. Room AC unit noisy, bathroom counter space very limited. Did not experience the breakfast. Good wireless connection. Generally - OK for price in the area.

  • Stayed: February 2013, traveled on business
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Thank DLivy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Sugar Land, responded to this reviewResponded July 17, 2013

Dear DLivy,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding the air conditioning and the bathroom amenities. We will address these point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed December 11, 2012

Didn't exceed expectations or disappoint. Breakfast was average. Staff was pleasant. Near many good restaurants and shopping mall. Getting the water temp correct in the shower was a challenge. It took some time to get the warm water regulated.

  • Stayed: November 2012, traveled on business
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Thank Jimmy30263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2012

This is my first time to Sugar Land Tx. Since I have to travel throughout the State, I usually stay at Extended Stay. After looking at the photos of this site online, I decided to pay the extra $30 to $50 per night. The "Business Bar" area appealed to me since I had to meet a client. So instead of meeting in a noisy restaurant, I'm able to meet my client here for a couple of hours and then get back on the road. Moreover, the facility is well lit, updated, and comfortable. The staff was EXTREMELY friendly which further added to my great experience. By the way - Extended Stay is right next door. I'm glad that I chose Holiday Inn Express Sugar Land.

  • Stayed: October 2012, traveled on business
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1  Thank S M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this reviewResponded October 11, 2012

Thank you for your wonderful and candid review about our hotel and staff. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide good service to all of our guests at reasonable prices. We are glad you enjoyed our "business bar" as many of our guest do. We appreciate your kind words and are looking forward to seeing you back soon.

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Reviewed October 5, 2012

Everything was enjoyable, but the added extra here was being treated well.
Sometimes it's tough enough being away from home, it sure makes much nicer then you're treated well.

Thanks May Le!!

Also enjoyed your restaurant tips.

  • Stayed: October 2012, traveled on business
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1  Thank Douglas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexsugarland, General Manager at Holiday Inn Express Sugar Land, responded to this reviewResponded October 6, 2012

Dear Guest,

Thank you for taking the time to share your thoughts. We know that many of our guests are away from their home and family for long periods of time. With that being said, we always want our guest to feel like this is their home away from home. We thank you for your kind words and feedback and are very glad that you enjoyed one of the many restaurant recommendations. We will have new recommendations ready for you when you come back. Thanks again for choosing our hotel, a great hotel that guest love.

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Additional Information about Holiday Inn Express Sugar Land

Address: 14444 Southwest Freeway, Sugar Land, TX 77478
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 9 Hotels in Sugar Land
Price Range: $130 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Sugar Land 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Holiday Inn Express Hotel in Sugar Land offers convenience to Hwy. 59 (Southwest Freeway). We are just 30 minutes from downtown Houston. Each morning guests can enjoy our complimentary Express Start breakfast, now serving hot breakfast every day. Don t forget our delicious fresh warm cinnamon rolls, our special Smart Roast coffee and many more choices that will satisfy any guest's hunger. The Holiday Inn Express Hotel in Sugar Land is centrally located to Schlumberger, Fluor Daniel, Texas Instruments, Imperial Sugar, Nalco, Polly Ryon Memorial Hospital, and Sugar Land Medical Center. We offer free Wi-Fi, business center and local phone calls to all of our guests. We are an alternative to Houston hotels. We are 30 minutes from the NRG Stadium, Minute Maid Park, Toyota Center, the Museum District, the Galleria and George R. Brown Convention Center, and the world's largest church Lakewood. There's golfing at Greatwood Country Club. Just two miles from First Colony Mall and Sugar Land Town Square Center. Whether you re in Sugar Land or Houston for business or pleasure The Holiday Inn Express Hotel in Sugar Land is your home away from home. We're looking forward to your visit. ... more   less 
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Also Known As:
Holiday Inn Express Sugar Land Hotel Sugar Land
Holiday Inn Sugar Land
Sugar Land Holiday Inn

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