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“Awesome Staff”

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Hyatt Place Houston/Sugar Land
Ranked #2 of 8 Hotels in Sugar Land
Certificate of Excellence
GreenLeadersBronze level
Dallas, Texas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome Staff”
5 of 5 bubbles Reviewed July 23, 2014

We were at this hotel for the 4th of July and had a great time..

I must give this hotel an excellent rating for 3 reasons...1. Staff 2. Staff 3.Staff......the Staff here are absolutely Awesome and quick! They were so nice and professional, very responsive and more than willing to answer any question or provide assistance in any way possible. Service was so great, I had to go back downstairs to get their names. So Rocilio, Destiny and Gelena.(hope I spelled their names correctly)..many thanks to you for making this an Awesome Getaway for me and my family of 6.

Room: Our room was clean and we had an awesome view of the water....So beautiful at night.

Housekeeping: Awesome, Clean sheets each day as requested and room vacuumed, additional towels, room smelled great, dishes removed from and returned to kitchen.

Food (Hotel Bistro): Good Points - Desert is great especially if you can get one of the cookies fresh from the oven...YUM but also try the gourmet cupcakes. I also ordered the Chicken Quesadillas which were very good and the tomato basil soup was awesome too.

Free Breakfast: Mediocre at best. We don't eat pork and the sandwiches offered had pork each morning; they did however offer to remove it for us which was great. Also I would suggest that they figure out another way to keep the food warm. I am a person that like my food very warm and some of the items were cold or luke warm.

Room Tip: Request a top floor...the views of the water are Awesome
See more room tips
Green Features: I understand environmentally friendly practices such as changing the bedding every other day but when you have 4 children (3 under the age of 5 and 2 adults)....it is necessary for a daily change so we didn't participate but I respect their attempts.
  • Stayed May 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank EricaJ7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review, July 24, 2014
We highly appreciate your taking the time to share your candid feedback as well as recognizing our associates. I'm ecstatic to hear that Rolicia, Destiny and Gelena were able to ensure your visit to Sugar Land was a success! I promise to share your review and praise Rolicia, Destiny and Gelena at our upcoming Associate Picnic, where all of our staff as well as their family and friends will be attending. The recognition and kind words such as yours both motivates and encourages our staff to continue to provide authentic hospitality and for that I thank you very much.

It would be our pleasure so be of service to you again. We look forward to see you soon.

Warm Regards,

Matthew Shine
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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493 reviews from our community

Traveler rating
    305
    123
    49
    7
    9
See reviews for
173
75
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156
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Shreveport, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 21, 2014 via mobile

We stopped here for a night stay on our way to South Padre island. Excellent bed and pillows. I wanted the pillows lol. You will get a great nights sleep here. Room is big. Close to any type of restaurant you want. Staff was generous and helpful.

Stayed July 2014
Helpful?
Thank Tonya F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review, July 29, 2014
Thank you so much for sharing your experience about the Hyatt Place Houston - Sugar Land; we highly value your feedback. We're fortunate that you gave us the opportunity to serve you during your way to South Padre Island. We would love to see you again so please come back and visit us soon.

If there is anything else we may do for you please do not hesitate to contact us.

Sincerely,

Matthew Shine
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 8, 2014

I just love this Hyatt the beds are great here you will get a good night sleep for sure. For the business person who believes in working out the lake is a great run nice view, great destresser, and just an overall nice place. You can walk to more than 5 great places to eat everything from a sit down dinner to a burger. And Gi Gi's cupcakes will make you blow your workout! Come enjoy a nice walk around the lake a night it's worth it.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank wanda h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review, July 10, 2014
It's great to hear that you enjoyed your recent stay at the Hyatt Place Houston - Sugar Land. Thank you so much for sharing your candid feedback with us. Our location to Brooks Lake is personally one of my favorite features of our hotel and an evening walk around the lake is certainly a great way to unwind. The next time you're in Sugar Land you must try Gigi's Peanut Butter Cup Cupcake; it's simply amazing!

Thank you again for your feedback. We look forward to serving you again in the future.

Sincerely,

Matthew Shine
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lucerne, Switzerland
Level Contributor
96 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed June 22, 2014 via mobile

The hotel has big rooms. Were ther for a wedding and had a great time. Left the bar open till late. Nice staff and over the bridge are some nice restaurants with good offers.
Rooms are spacious and the bes very comfi.

Stayed July 2013, traveled with friends
Helpful?
Thank OJsama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review, June 25, 2014
We sincerely appreciate your taking the time to share your experience as a recent guest at the Hyatt Place Houston - Sugar Land. We are very grateful that you chose our hotel during your travels to Sugar Land and I'm delighted to hear that you had a great time during your visit.

Thank you for your valued feedback.

Kind Regards,

Matthew Shine
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 19, 2014 via mobile

An excellent hotel with great rooms and committed staff. Highly suited for the business traveller. Nicely placed next to the river with an abundance of high quality restaurants within walking distance. Thanks.

Stayed June 2014, traveled on business
Helpful?
Thank Neil F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review, June 22, 2014
Thank you very much for your kind review. We enjoyed being of service to you during your time at our hotel. I highly appreciate your comment regarding our staff's commitment and I promise to share your review with them. We surely welcome your return on your next visit to Sugar Land.

Thank you for being a valued guest.

Sincerely,

Matthew Shine
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
63 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

Had a daughter and son Graduating from area high school and friends and family coming into town. Soon realised a last minute need for a room to allow family friends recreate and get ready for the event in addition to our home and other pre-made accomadations.
The amenities and location were tempting and when I went buy the desk staff were more than helpfull and located a large room that even had handicapped accomadations so all our friends and family could use its full ammenities and facities. The shuttle proved very valuable to persons from out of town to make sure they got to places and events in a timely manner. The price was reasonable and all that used the room and hotel were pleased.

Room Tip: Have a room that does not get full sun.
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccelticbladesman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review, June 18, 2014
Please congratulate both your son and daughter on on their recent graduation; what an awesome milestone to celebrate! I'm ecstatic to hear that your family enjoyed our hotel and that we were able to play our part in making the celebrations a success. Thank you so much for sharing your review with us.

We would love to be of service to you again in the near future.

Warm Regards,

Matthew Shine
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san antonio
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed June 15, 2014

the hotel tucked inside and quite. Room are very spacious and very well maintained. Staff were very courteous and pleasant. The breakfast has good selection. Moreover having food available 24/7 is plus when you come in late and hungry. Easy access to freeways.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vaddake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Manager at Hyatt Place Houston/Sugar Land, responded to this review, June 22, 2014
It was an absolute pleasure to be of service to you during your visit to Sugar Land, TX. Thank you very much for taking the time to share your thoughts about our hotel on TripAdvisor as well as noting some of key amenities potential guest are interested in knowing about. We sincerely appreciate your feedback and we would love to see you on your next visit.

If I may be of further assistance to you please do not hesitate to contact me directly.

Truly Yours,

Matthew Shine
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Houston/Sugar Land

Property: Hyatt Place Houston/Sugar Land
Address: 16730 Creek Bend Dr, Sugar Land, TX 77478-3394
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sugar Land
#2 Family Hotel in Sugar Land
#3 Business Hotel in Sugar Land
#5 Romantic Hotel in Sugar Land
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Houston/Sugar Land 3*
Number of rooms: 214
Reservation Options:
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Also Known As:
Hyatt Place Houston/Sugar Land Hotel Sugar Land

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