When we checked in, we were told that the hotel had been struck by lightning the night before and the elevators were out... and here are your keys for rooms on the 3rd and 4th floors. "Don't worry," they said, "it will be fixed in the morning and we can manually operate the elevator for you" As our stay went on, the elevator did not get fixed, not the next morning as promised, not the next afternoon, as promised, not even after "the elevator repair guys are driving in from Abilene and it takes them 5 hours but when they get here it will be fixed." True, if you happened to catch the right employee with the elevator key, you could get a lift. But who has time to chase that guy down? And while I'm physically able to walk the stairs, it's obviously a pain for those with luggage, older guests, and those staying by the stair doors which bang loudly every time someone wants to go for a smoke. A simple note from hotel management, with a number to call for elevator assistance would have been great, but probably too logical.
Beyond the elevator debacle (which I don't really blame the hotel for, just the way it was handled and how information was shared), there was a fire alarm dangling by wires in one room, a wobbly door lock that could have been busted open by a determined toddler, and check out complications.
Would I stay here again? I'll be honest. There are not a lot of options in Stephenville. This could be the best choice, but that doesn't mean there isn't room for improvement.
- Official Description (provided by the hotel):
- The Holiday Inn Express & Suites Stephenville, TX is located in the 'Cowboy Capital of the World'. Ideally located off Hwy 377 South, our hotel is just 2 miles from Tarleton State University & minutes from Cross Timbers Country Opry & City Limits, the largest private Country & Western club in the state.Whether you are visiting for business or pleasure, our hotel will make you feel right at home with our Texas Hospitality. Our Stephenville hotel's convenient location provides easy access to a number of recreational activities. Stroll downtown to Cowboy Capital Walk of Fame & Heritage Square or shoot over to Lone Star Arena, home of the US Calf Roping National Finals, rodeo events & barrel racing. A short drive away is Dinosaur Valley State Park, & Dr. Pepper Bottling Co & Museum. Business travelers will appreciate that we keep you connected with our free wired & wireless high-speed Internet access as well as copy & fax services in the 24-hr business center.Nearby corporate offices include St. Gobain Abrasives, FMC Technologies, Outlaw Conversions, Caporal Industries & Rayloc.During your stay here, you can enjoy our choice hotel amenities including relaxing in outdoor pool, working out in our well-equipped fitness center, keeping caught up on laundry in our on-site guest laundry facilities & enjoying a complimentary Express Start hot breakfast bar featuring our delicious cinnamon rolls. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Stephenville