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Holiday Inn Express Hotel & Suites Stephenville
Ranked #3 of 10 Hotels in Stephenville
2 reviews
“Just so-so”
Reviewed June 5, 2012 via mobile

We were recently in Stephenville for a softball tournament. The girls (9-11 yr olds) spent the entire day looking forward to swimming after a long hot day of ball games in the Texas sun. Upon check-in we were disappointed to find that not only was the pool ICE COLD, the stench of sewer coming from somewhere near the pool was overwhelming. The girls weren't able to stay in the water for more than a few minutes and the parents could not find a place to visit out there where the smell wasn't downright nauseous.

The rooms were fine, but the water pressure was not good. The toilet wouldn't flush fully without several attempts.

The included breakfast was good, but the dining area was much too small to accommodate the number of guests. There were maybe ten small tables and lots of people kind of milling around waiting for someone to abandon a table so they could sit. All in all I ended up wishing we had just stayed at the Econo Lodge for about $40 less.

Stayed June 2012, traveled with family
Helpful?
Thank T H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Stephenville, responded to this review, July 20, 2012
Dear T H,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We appreciate your nice comment regarding the room as well as the breakfast.

However, It sounds like we fell below your expectations especially on the swimming pool and the water pressure in the bathroom. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 reviews from our community

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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Arlington, TX
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 13, 2012

Spent two nights at this hotel on a very busy weekend. The hotel was at 100% occupancy due to several local events including State Track Meet. I was there for orientation/registration for my daughter's freshman year at Tarleton University. The breakfast was typical continental breakfast and nothing special. But, the food was hot (or appropriately cold) and plentiful and the very busy staff was friendly. We had room 409 which was HUGE. Well insulated and quiet room too! Look for the Whataburger to find the somewhat hidden entrance. Also, if you join the Tarleton Parents Associaton there is a discount for this hotel although I don't yet know what it is since I haven't used my card yet.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank britlitteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 8, 2012 via mobile

Stayed for 3 nights for business. Glad there was a Starbucks across the (busy) street. No surprises, no real complaints for this hotel.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roadhemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, Texas
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 27, 2012

Our room was big, clean and comfortable. The bathroom was huge and made it really easy to send 4 children in to brush their teeth. :) Decor is modern, beds are comfortable, lots of outlets for plugging in electronics and chargers, and free wifi. Front desk was friendly and helpful, especially since we arrived after midnight. Free breakfast was very good and I would rate it high in comparison to most other hotel breakfasts. Lots of seating in the breakfast area too. All in all I would stay here again and would recommend this hotel to anyone visiting Stephenville.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MelonieLorraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amarillo, Tx
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 2, 2012

Darrin And Kesha were very warm when greeting my wife and upon our arrival. We had just concluded a 6 hour road trip and were extremely tired. We checked into one of the nicest rooms that we've stayed in a long time. We also left our car under the the canopy all night because we forgot to park it after check in. They never asked us to move it. We had appologized to Kim (the Front Desk Mngr) the next morning. She said it was no problem and that Darrin had informed her of how tired we were. She even gave us a late checkout without charging us extra. If this is how all HIE are than consider us new members of the church.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Prairie, Texas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 9, 2011

The hotel and room were very clean. Good and fast Internet service (faster than at my own house...lol). Staff was friendly.
Breakfast was alright.
I will agree with what someone said about the hotel being hard to locate. There is no sign pointing to it and the hotel is tucked away in the back. Indeed use the Whataburger as your landmark or you'll keep driving by like I did. =)

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midland, Texas
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 16, 2011

3rd party co. was cleaning hall carpets while we were there. Attendant at breakfast was standing by to restock everything. Good wifi coverage in the room. Hotel is HARD to locate
(hint:turn at the Whataburger).

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank EnglishTeacher1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Stephenville

Property: Holiday Inn Express Hotel & Suites Stephenville
Address: 121 S Lockhart Rd, Stephenville, TX 76401-3761
Phone Number:
Location: United States > Texas > Stephenville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Stephenville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Stephenville 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Stephenville, TX is located in the 'Cowboy Capital of the World'. Ideally located off Hwy 377 South, our hotel is just 2 miles from Tarleton State University & minutes from Cross Timbers Country Opry & City Limits, the largest private Country & Western club in the state.Whether you are visiting for business or pleasure, our hotel will make you feel right at home with our Texas Hospitality. Our Stephenville hotel's convenient location provides easy access to a number of recreational activities. Stroll downtown to Cowboy Capital Walk of Fame & Heritage Square or shoot over to Lone Star Arena, home of the US Calf Roping National Finals, rodeo events & barrel racing. A short drive away is Dinosaur Valley State Park, & Dr. Pepper Bottling Co & Museum. Business travelers will appreciate that we keep you connected with our free wired & wireless high-speed Internet access as well as copy & fax services in the 24-hr business center.Nearby corporate offices include St. Gobain Abrasives, FMC Technologies, Outlaw Conversions, Caporal Industries & Rayloc.During your stay here, you can enjoy our choice hotel amenities including relaxing in outdoor pool, working out in our well-equipped fitness center, keeping caught up on laundry in our on-site guest laundry facilities & enjoying a complimentary Express Start hot breakfast bar featuring our delicious cinnamon rolls. ... more   less 
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Holiday Inn Express Hotel And Suites Stephenville

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