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Residence Inn Houston Sugar Land
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Reviews (104)
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All reviewsassistant managerlate checkoutfront deskwafflesbedroom suitesugar landin a heart beatroom was cleanhotel roomstaff was friendlyhouston areawould stay here againnice stayfirst floorerininnsmattress
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52 - 57 of 104 reviews
Reviewed June 17, 2013

stayed here while on business trip to Texas. Well located within 10 minutes walk from office. lot of eating joints nearby. Suites were spacious with all amenities. reasonably priced accommodation. good complimentary breakfast.. overall a very good experience

  • Stayed: December 2012, traveled on business
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Thank LokeshAgarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this reviewResponded June 21, 2013

Thank you so much for taking the time to share your comments with us. We are so happy that you enjoyed you stay with us and that you consider us your home away from home. That is the kindest compliment you can give. Please, come back and see us real soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2013

The staff here make the entire experience. They are the friendliest people I have ever met in any hotel, period. And it is genuine. Joe and Linda at the front desk are always there with a smile ready to help. The lady who cooks the breakfast (my apologies for not knowing her name) is also just as nice as she could be.

Hotel is in a convenient location, rooms are clean (and big). But again, worth staying here simply because the service is the best you could ask for.

  • Stayed: May 2013, traveled on business
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Thank mmurphy147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this reviewResponded May 16, 2013

Wow, what kind words, thank you so much for taking the time to tell us about your wonderful experience with us. Yes, I can honestly say that every team member here loves their job, eachother, and our guests and it's nice to know that it is apparent. Please come back and see us again soon, we miss you already!

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Reviewed May 4, 2013

Stayed at this hotel for a wedding. When we departed, my wife left her favorite pillow in the room. We called the hotel and they told us they would hold it until we decided how we would like for them to ship it. I decided that it wasn't worth the effort to have them send it back to us, so I forgot it. A week later I received a call from the hotel and the lady (would love to give her name but maybe that's not a good idea) encouraged me to get on the USPS web site, get a shipping label and email it to her. I did that, and a few days later the pillow arrived.

Bottom line - this is way over and above the kind of service I would expect from any hotel, so I thought this deserved a mention.

This hotel is very clean, and in a very good location in the greater Houston metro area. The people who run this facility evidently are very proud of their hotel, and it shows.

  • Stayed: April 2013, traveled as a couple
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Thank Glenn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this reviewResponded May 6, 2013

Thank you so much for such a lovely resoponse. We re so happy that you had such a gret experience with us! You're right, we are very proud of our hotel and are very excited that you noticed. We would love to have you back, please come see us again soon!

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Reviewed April 28, 2013 via mobile

Had a terrible experience with courtyard next door and their horrible management but have been here in the past and I will never forget the kind and friendly ways of Linda! Top notch service, genuine smile and warm greetings.

  • Stayed: February 2013
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1  Thank Kgbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this reviewResponded April 30, 2013

Thank you so much for taking the time to let us know how much you appreciated our Linda! Sorry about your experience next door, but we're glad you found a home at the Residence Inn. We appreciate your comments and hope to see you again real soon!

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Reviewed April 17, 2013

My son and his bride picked this hotel for friends, family and the wedding party. There were several written directions to the dinners and rehearsal -- and the staff distributed these to our guests as they arrived. Their breakfast was always prepared well and ready to go. I'm not sure how the other reviewer missed all the vegetarian options for breakfasts -- oatmeal, peanut butter, yogurts, fresh fruits; as well as sausage and eggs and salsa and standard stuff. Our rooms were fine -- great comfy mattresses on the beds; and plenty of pillows and extra bedding for the foldout sofa if needed. We felt welcome and comfortable. I would do it all over again with this hotel. No changes.

Room Tip: I didn't ever hear street noise -- the building is a block or more from the frontage road. No one in our party even mentioned noise. All rooms seemed equally good.
  • Stayed: April 2013, traveled with family
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1  Thank TinyDancer785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga1002, Director of Sales at Residence Inn Houston Sugar Land, responded to this reviewResponded April 22, 2013

Thank you so much for such a great review, we are so happy that on such a special occasion we were able to contribute to the joy! Our Staff is genuinely dedicated to making everyone's stay a great one, we're glad that you enjoyed our awesome breakfast and that our staff made you feel special. Please come back soon!

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