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Holiday Inn Express Hotel & Suites Houston North-Spring
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Reviews (112)
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All reviewsupgraded to a suitesuper friendly staffnice hotelc unitwell taken carefront desk staffwoodlands mallconvenient locationeasy accesshiebedskeysworkoutconvenienceprintercomforttournament
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66 - 71 of 112 reviews
Reviewed July 22, 2014 via mobile

Love the hotel and the remodel is great but the workout room is absolutely terrible. Eliptical is so bad I wouldn't even buy it as a cheap home version. The
weight set up is a mess. So if u workout stay somewhere else unless u just use hand weights.

Stayed: July 2014
1  Thank Cindi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BDeshon, Manager at Holiday Inn Express Hotel & Suites Houston North-Spring, responded to this reviewResponded July 28, 2014

I'm sorry to hear about your experience with our fitness center during your recent stay with us. I have relayed your comments on to our ownership and upper management team so we may better provide the level of amenities our guests have come to expect. Thank you for taking the time to make us aware of this issue, we greatly appreciate it.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

Everything is new again,
This property is a credit to the Holiday Inn Express brand and I stay in a lot of them.
Got off to a bumpy start when I ask for a room upgrade. I am an IHG Priority Club Platinum member. After a little negotiating we were upgraded.
The refreshments in the lobby on week nights are a plus. Best thing is that Benito is serving them. He also drives the shuttle to local restaurants. He likes what he does and it shows.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tomthbomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BDeshon, Manager at Holiday Inn Express Hotel & Suites Houston North-Spring, responded to this reviewResponded July 14, 2014

It's always a pleasure to read great things about our recent renovation. We're very proud of what we were able to accomplish and love that you enjoyed your stay with us. We hold our guests opinions in very high regard, especially from our Platinum members such as yourself. I apologize that we hadn't set aside an upgraded room for you in advance as we strive to provide our members with the best possible experience. I really appreciate your kind words and you taking the time to write us a review tomthbomb. If your travels bring you back into the area, I hope you'll come back by and see us again.

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Reviewed June 16, 2014 via mobile

This is the first hotel that really truly felt like home. Super comfortable bed, super friendly staff, delicious breakfast. A little tricky to get to due to the road construction, but a pleasure once we arrived. Thanks for everything, Holiday Inn !

Stayed: June 2014, traveled as a couple
Thank Jessica V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BDeshon, Manager at Holiday Inn Express Hotel & Suites Houston North-Spring, responded to this reviewResponded June 18, 2014

Wow! Thanks for the kind words Jessica! We do our best every day to make our guests feel at home and it's great to hear that you felt so comfortable during your stay with us. I'm pleased that you were able to enjoy our complimentary breakfast and hope you'll stop by and see us next time around!

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Reviewed June 14, 2014

We stayed here for one night while driving from Florida to Oklahoma. The place is clean and updated. The lobby is lovely and the staff is pleasant and helpful. The first room we got smelled like a mixture of smoke and cleaning products, so we asked for another room. The front desk happily complied and the new room was without the odor. There were ample towels and toiletries. The bathroom was fresh and clean. The beds were ok, not great. We found plenty of pillows. The tv was nice and there were a lot of channels from which to choose. No pay movies. Air conditioning was provided through a window unit, and it was not bad. For a non luxury hotel, these accommodations were just fine. I think the room was overpriced, but that may be due to the area.

Free wifi and free breakfast are included in the fee. I must say breakfast, although advertised as a hot breakfast, was not great. There was the standard hot coffee and juice, but the 'hot' part was comprised of biscuits and gravy and pre prepared 'omelets'. The fresh fruit was nice. I saw some cold cereal, toast, and packaged sweet rolls. The breakfast area, however, was clean and updated.

This place served our purpose, as we were able to get some sleep before resuming our drive.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hawaiiantaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BDeshon, Manager at Holiday Inn Express Hotel & Suites Houston North-Spring, responded to this reviewResponded June 16, 2014

Thanks for the great review Hawaiiantaco! I'm glad to hear that we could provide everything you needed to get a great nights sleep before heading back out on the road. I'm pleased that you got a chance to enjoy our complimentary breakfast and that our staff was able to address your concerns quickly and our solution was to your satisfaction. If you are ever travelling through the area again we hope you'll come back and see us!

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Reviewed May 23, 2014 via mobile

Attended the grand re-opening of the Holiday Inn and I liked the new look. The outside of the hotel is very unassuming. Inside there's a large lobby with comfortable seating and a flat screen TV. The hotel is decorated in a lovely seascape decor with brilliant blues and greens. The rooms have been remodeled with new bedding, and include extra seating, a microwave, and a mini fridge. Breakfast is included with your stay and you have to check out the on demand pancake maker!

The hotel has a typical sized business center, small pool, sauna, fitness center, and coin operated laundry. There is even a Toyota car rental office on site. The banquet rooms are decent sized and bringing in your own outside catering is allowed. The location itself is near lots of stores and restaurants and close to the Woodlands Mall.

Stayed: May 2014, traveled on business
Thank jealvear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan R, Director of Sales at Holiday Inn Express Hotel & Suites Houston North-Spring, responded to this reviewResponded May 27, 2014

Thank you for the lovely review of our hotel. The renovation is complete and the contemporary, relaxing atmosphere is a great success with our guests. Come back and stay with us again.

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